Elliotts Reviews 

347
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fantastic experience from start to finish So quick and easy to hire a van Great customer service Staff are so nice helpful and friendly Definitely will be using Elliot’s from now on 😊

Rated 1 out of 5 stars

Van was an absoulte mess. Faults on dash, horn randomly sounds during driving and when using rear step bumper fell off injuring a staff member. No explanation or apology and still got charged full... See more

Rated 5 out of 5 stars

Excellent service, fast, efficient and friendly. Deposit taken given back as soon as I returned. Will be using again. Yameen was friendly and went the extra mile to ensure we had the right size vehicl... See more

Company replied

Rated 5 out of 5 stars

Great staff professional , informative, approachable and made sure we knew all the t and Cs. Would use these before any others in Manchester. Competive prices no hidden fees and does what it says on t... See more

Company details

  1. Car Leasing Service
  2. Recreational Vehicle Rental Agency
  3. Van Rental Agency

Information provided by various external sources

https://t.co/LSNNIvg9pb 01612416800


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

347 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(347)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

A hire van collided with my mums car

A hire van collided with my mums car, when insurance looked into the claim the van had no mot, insurance and had previously been an insurance write off so shouldn't of been hired out. The manager has harassed my mum asking her to go threw them to fix her car and when she has refused they have refused to respond to the insurance. Absolute sham of a company. Wouldn't touch them !!!

Thanks for the reply elliots, it is a true reflection off elliots cheetham Hill Road, we have recieved harrasing calls from zaf, who has also informed the insurance not to contact him again. There is also proof of the hire vehicle and accident posted on Google so please look at that review for further evidence it is your vehicle. Nobody is interested unless she goes threw urself instead of her own insurance company. Why would she want to do this when has been treated this way and has now been told by somebody else the hire van was hired without insurance. Thankyou

October 21, 2022
Unprompted review
Elliotts logo

Reply from Elliotts

Hi Amy, we are very sorry to hear this, please can you contact us with some further information so that we can look into this? As we are not sure that this is a true reflection of Elliott's on Cheetham Hill Road or whether it is in fact one of our vehicles in question.

I have looked into this further and believe that the head office have tried calling several times with various options to resolve this, including full repairs of your mothers vehicle, or full payment to repair the vehicle and she has not engaged further, so unfortunately we are unable to help, all offers are still open and we are still here to help if you do change your mind, from our part we have tried the best that we can and have been nothing but polite. Your mother has the head office details to contact them if you wish.

Kindest regards

Rated 5 out of 5 stars

Great Experience

From start to finish everything was so effecient, quick and easy to deal with and great service.
I did not notice until returning the car that it had gotten scratched but they said as I had rented from them before they would not charge me for that which was a big relief.
I will definitely try to use them again.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Elliots were excellent to deal with

Elliots were excellent to deal with. They offer excellent value for money, Zubair, Lauren, and Umar are a pleasure to deal with. A fair minded company with strong ethical values. I highlight reccomend others to use Elliots. Sincerely Mr Jon Taylor

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service from…

Absolutely amazing service from everyone at Elliotts. We had quite a bit of trouble with our old car just before we were about to take our children on holiday and we needed a rental car fast. Zaf and his staff were amazingly helpful, instantly reassuring us we’d make it on holiday and providing us with the perfect car for our needs. Not only that ywe received easily the best customer service we’ve ever known - the staff are extremely knowledgeable and absolutely nothing was too much trouble for them. Thank you so much guys!

September 23, 2022
Unprompted review
Rated 1 out of 5 stars

Steer clear? Probably...

My initial contact with Elliots was lovely and the person I dealt with couldn't have been more accommodating. Even offering to deliver and collect the rental vehicle was a nice touch. So how can such a good start turn into such a bad and ugly end?

Well, it begins with the delivery driver who arrived smelling as if he hadn't had a shower for some time. Explaining enthusiastically how "he's leaving Elliots because of how awful they are to work for" was interesting to say the least. Having him then inform me the "engine management warning light is on, but that I needn't worry about it because"... and I quote... "I've checked everything and the van is OK", did somewhat dent my confidence.

Driving the van to London in sweltering conditions wouldn't have quite been so bad had the air conditioning worked. And so all in all, despite being promised a new 2022 model and not the 2020 one I received, we made the most of our travels.

On return a week later, Elliotts completely forgot about our arrangement to collect the van from my home address and on politely questioning them about this, they chose in response to argue rudely. Still, the van was finally collected.

I did think at the time, I'll not use Elliotts again, but after two weeks of not having my deposit returned, my mind (as you can imagine) is now made up.

All said, some people enjoy the Elliotts way and wax lyrical about it online. But from time to time, it's clear to me they get things terribly wrong...

September 10, 2022
Unprompted review
Elliotts logo

Reply from Elliotts

Hi Peter, thank you for your review, it is disappointing to see this 1-star review from you, this was a last-minute same day booking and we went out of our way to accommodate you and even deliver the vehicle to you over 30 miles away from our location, as you explained you were let down by another company. The air con was working perfectly fine and this was shown to you by one of colleagues, I believe you were pressing the wrong buttons unfortunately. I have checked and your deposit has been refunded to you last week, as the vehicle wasn't returned with the same amount of fuel as you took it with, we had to wait for the receipts so we could make the correct deduction from the deposit, reason being for the delay. Apologies that we wasn't able to apply any further discount for you as requested. Regards

Rated 1 out of 5 stars

Very bad customer service

I have been a customer for a number of years. My experience today has changed everything for me as far as this lot is concerned. I hired a mini van yesterday to go to Kettering round trip. I was quoted a day rate of £49 plus deposit. Upon returning the vehicle this morning, the cheeky lot said I had gone over the agreed mileage by 150 miles. My round trip mileage approx.300 miles.
The thing is I never hired the van on agreed miles. I was asked how far I was travelling and I indicated that I was going to Kettering which was roughly 147 miles from Manchester. As far as I am concerned I hired the vehicle for a day and nothing was said to me expressly about the mileage restriction. They have now docked £30 for the allegedly excessive mileage.
A very bad experience indeed.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

A really friendly bunch

A really friendly bunch. Great service and lovely clean vans. Held my credit due to covid, just redeemed it. No hassle, no problems.

Highly recommend:)

August 20, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

Rented a Luton van with a tail lift for a weekend to move house. The price was reasonable, the van was clean and well maintained, and the staff were all helpful and friendly.

June 25, 2022
Unprompted review

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