Three new HHR heaters installed professionally by R W Bell which seem to be working well. Early days but clearly a great improvement on our 30 year old ones They seem to be warmer and more economical... See more
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We were supported by James who was a great sales manager for Elnur. When we needed to go to technical as directed by James to sort out issues the team consisting of Matthew and Jonathan were superb,... See more
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The product (night storage heaters) is working well and is more efficient than the old heaters that were replaced. The house is a lot warmer. However the product registration process is a bit of a... See more
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I’ll require the services of an engineer as I had a problem with my central heating. engineer who came to my apartment to fix the problem was a very knowledgeable polite and I must say a very good e... See more
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Company details
- Heating Equipment Supplier
- Boiler Supplier
- Boiler and Heating Service
- Manufacturer
- Radiator Shop
- Solar Energy Equipment Supplier
About Elnur UK
Written by the company
Quality You Can Trust, Performance You Can Feel
Visit Our Website Contact UsElnur has been a leader in electric heating solutions since 1973, offering a wide range of high-quality products designed to meet the heating needs of both residential and commercial spaces.
Our product line-up includes electric radiators, storage heaters, electric boilers, electric towel rails, panel heaters, and so much more. All engineered with innovation and energy efficiency in mind.
At Elnur, we pride ourselves on our commitment to reliability and advanced technology, ensuring that our customers receive the best in heating solutions.
Discover how Elnur can provide you with efficient, reliable, and cutting-edge heating solutions that stand the test of time. Join the thousands of satisfied customers who have made Elnur their preferred choice for electric heating.
Our Values
Written by the company
- We're committed to our customers!
- At Elnur, our customers are at the heart of everything we do. Since 1973, we've dedicated ourselves to providing innovative, reliable, and energy-efficient heating solutions tailored to meet your unique needs. Your satisfaction drives our passion for excellence.
- Quality Products, Exceptional Service
- We believe that excellence begins with quality products and exceptional service. For over 50 years, we have been dedicated to delivering top-of-the-line electric heating solutions that combine innovation, efficiency, and reliability.
- Our Product Warranty Guarantees
- We truly believe in our product. As such, we have no problem offering some of the best warranty guarantees the industry has to offer!
Contact info
1 Brown Street North, Leigh, WN7 1BU, Greater Manchester, United Kingdom
- 01942 670 119
- technical@elnur.co.uk
- www.elnur.co.uk
New Solar Storage Heaters
4.3
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Reply from Elnur UK
Hi Nigel,
Thank you for the great 5-star review!
We’re glad to hear you’re happy with the product and that installation was an easy process. If you ever need help with your heaters in the future, please do not hesitate to call or email our technical department. We're always happy to assist!
Best Regards,
The Elnur Support Team
Good communications & speedy delivery…
Good communications & speedy delivery of quality goods - who could ask for more.
November 25, 2025
Reply from Elnur UK
Hi Rodger,
Thank you so much for the kind 5-star review!
We really appreciate you taking the time to leave a review; great communication and speedy delivery are exactly what we aim for. If you need any help in the future regarding your heaters, please do not hesitate to reach out! We're always happy to help.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Rod,
Thank you for your kind review.
We’re delighted to hear you found our team helpful and knowledgeable. If you ever need any assistance in the future, we’re always happy to help!
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi John,
Thank you so much for the 5-star review!
We’re glad to hear you enjoyed our service and appreciate you taking the time to leave this review. If you ever have any questions about your Elnur heaters, please do not hesitate to contact us.
Best Regards,
The Elnur Support Team
Have had off/on issues with mine
Have had off/on issues with mine. Why for such a simple heater are there so many steps to follow that aren’t that easy either. Mine worked fine for the winter last year but after turning back on this year nothing in the way of heat at all. The instructions are not easy to follow for what should be an easy room warming device. Have called elnur for assistance who are helpful but cannot get mine to function during the day when you desperately need it. I would not recommend this make at all regardless of it’s supposedly money saving storage heater title.
August 19, 2025
Unprompted review
Reply from Elnur UK
Hi Tim,
Thank you for taking the time to leave a review. I’m really sorry to hear how frustrating your experience has been.
At the moment, we only have your name from the review, so we can’t look up any previous contact or details in our system to see what’s already been tried. As a result, I have requested more information via Trustpilot as we’re a bit limited in how deeply we can investigate what’s going on from our side.
If you’re still having trouble, please get in touch with our technical team again by phone (01942 670119) or email (technical@elnur.co.uk) so we can match your review to the right case and go through the issue step-by-step.
We appreciate the honest feedback, and we’d really like the chance to help turn this experience around for you.
Best Regards,
The Elnur Support Team
Mathew the tech guy was first class.
February 9, 2025
Reply from Elnur UK
Hi James,
Thank you so much for the 5-star review!
We’re delighted to hear that Matthew delivered first-class customer service. We’ll be sure to pass along your kind words. Thank you again for taking the time to leave a review.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Ruzica,
Thank you for the fantastic 5 star review!
We’re really pleased to know that our team’s efficiency and support stood out to you. We work hard to make every experience smooth and stress-free, so it’s great to see that reflected in your feedback.
Best Regards,
The Elnur Support Team
Three new Elnur heaters installed.
Three new HHR heaters installed professionally by R W Bell which seem to be working well. Early days but clearly a great improvement on our 30 year old ones
They seem to be warmer and more economical and are easy to set up. The electricians were very tidy and obviously worked to a high standard. We are glad we chose them and Elnur.
November 10, 2025
Reply from Elnur UK
Hi Frank,
Thank you so much for your fantastic 5 star review!
We're delighted to hear that you're pleased with your new Elnur ECOHHR heaters. It’s great to know you’re already noticing the improved warmth and efficiency. We really appreciate you choosing Elnur; enjoy your new heating system and if you have any questions we're always happy to help!
Best Regards,
The Elnur Support Team
The heaters are great
November 3, 2025
Reply from Elnur UK
Hi Haigh,
Thank you so much for the 5-star review! We’re glad to hear the heaters are working great for you. If you ever need anything else, we’re always happy to help!
Best Regards,
The Elnur Support Team
clear and straight forward website
warranty for my product was easy to register online
November 9, 2025
Reply from Elnur UK
Hi Fabienne,
Thank you for your 5-star review! We’re glad to hear that registering your warranty online was quick and straightforward. If you ever need anything else, our team is always happy to help.
Best Regards,
The Elnur Support Team
Thank you.
I changed from old/basic storage heaters to new Elnur heaters. The controls are more involved than the 2 very basic previous heaters (2 dials), but having spoken to the Elnur technical team I have found them exceptionally patient and helpful.
If in doubt change to this company's heaters.
November 7, 2025
Reply from Elnur UK
Hi,
Thank you so much for your wonderful 5-star review.
We’re happy to hear that your upgrade to our modern Elnur heaters has made a positive difference. Our technical team will be very pleased to know their support helped you get comfortable with the new controls; we work hard to make the transition from older systems as smooth as possible.
We really appreciate your recommendation and your trust in Elnur. If you ever need further assistance, we’re always here to help.
Thank you again for taking the time to leave this review.
Best Regards,
The Elnur Support Team
I have 2 Elnur ECOHHR heaters
I have 2 Elnur ECOHHR heaters. Quite often they decide not to charge overnight.
.
I’ve solved the problem of heater not charging very much. I have re-installed my Elnur RF panel heater in the room to keep the room warm when the HHR has not charged!
November 6, 2025
Unprompted review
Reply from Elnur UK
Hi Ian,
Thank you for your feedback.
Our ECOHHR models are intelligent storage heaters designed to take only the charge they actually need. If your set temperature is, for example, 21°C and the room remains at or above that level for most of the day, the heater won’t release stored heat. As a result, it recognises that it needs to adjust how much charge it takes for the next day, sometimes not needing any at all.
This feature is intended to match your lifestyle while helping reduce unnecessary energy wastage and cost.
If you’d like us to take a closer look at your specific settings or explain further, we’re more than happy to help. Please feel free to get in touch with our technical team by calling 01942 670119 or emailing technical@elnur.co.uk.
Best Regards,
The Elnur Support Team
I had four storage heaters fitted one…
I had four storage heaters fitted one of these heaters was a little bit iffy after talking to the technical department over the phone, They diagnosed it, and suggested an engineer came out to rectify the problem.absolutely brilliant he then looked at the other heaters found a couple of faults not with the heater but how they’re fitted very very pleased with the way this company helped and sorted my little
problem out. The heaters themselves are a little bit confusing how to set them up, but with the engineer David, who spent some time with me show me how to do it. I am so pleased. It’s very rare to ring a company that will not only talk to you but offer the solution and fix it.
November 5, 2025
Unprompted review
Reply from Elnur UK
Hi Derrick,
Thank you for taking the time to leave such a detailed review.
We're really glad our technical team were able to diagnose the issue quickly over the phone, and that David’s visit not only resolved the initial problem but also picked up the installation faults on the other heaters. It’s great to hear he took the time to walk you through the setup so everything is now clear and easy to use.
We really appreciate you recognising the effort our team put into making things right, and we’re delighted everything is now working the way it should. If you ever have any other issues, we’re only a call away.
Best Regards,
The Elnur Support Team
Technical support is superb.
October 28, 2025
Reply from Elnur UK
Hi,
Thank you so much for your 5-star review!
We’re delighted to hear that you found our technical support superb. We’ll be sure to share your kind words with the team. Thank you again for taking the time to leave a review, your feedback means a lot to us!
Best Regards,
The Elnur Support Team
Elnur Gabarron
We have moved into a retirement flat with these heaters and they are a nightmare to set. We only need one heater on and Mon, Tues, Weds and Thurs it’s cosy and warm. Friday it starts to cool and by Friday evening it’s stone cold, Sat and Sun it’s still cold and then Monday it’s all cosy and warm again. Temperature for day is 21 and through the night it’s 19 but Fri, Sat and Sunday it’s as if the heater is switched off. No one in our block knows how to set them, not even the manager. We’ve tried with the user manual and online tutorial but the heater is still stone cold from Fri and all weekend. We’ve tried the “copy” function but that’s not worked and we don’t want to interfere with the settings for Mon to Thurs in case we muck it all up. We’re going to have to buy a portable heater because it’s now getting colder.
November 1, 2025
Unprompted review
Reply from Elnur UK
Hi Susan,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the difficulties you’ve had with your heater. From what you have described, it sounds like there may be a schedule or supply issue affecting the weekend settings.
Our heaters are designed to maintain consistent comfort throughout the week, so this isn’t the experience we’d want you to have. We’d be happy to help you get this resolved as quickly as possible. Please contact our technical support team on 01942 670119 or email technical@elnur.co.uk with your heater model and a convenient time for us to call you. A member of our experienced technical team can guide you step-by-step to ensure your heater runs correctly every day of the week.
We’re confident we can help get your system working perfectly.
Best Regards,
The Elnur Support Team
Very proactive approach to dealing with…
Very proactive approach to dealing with a heater problem, fantastic field service team who really go the extra mile and made sure we had heating whilst waiting for the new part. Great company to deal with
October 31, 2025
Reply from Elnur UK
Hi Victoria,
Thank you so much for your amazing 5-star review!
We’re delighted to hear that our team was able to keep you comfortable while sorting out your heater issue. Providing proactive, reliable service is what we aim for every day, and it’s great to know that came through.
Best Regards,
The Elnur Support Team
The Heater has only just be installed…
The Heater has only just be installed in last couple of days but it seem very efficient and quiet.
October 28, 2025
Reply from Elnur UK
Hi Sue,
Thank you so much for your 5-star review!
We’re delighted to hear that your new Elnur heater is running efficiently and quietly. We hope you continue to enjoy the warmth and comfort it brings to your home.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi Teresa,
Thank you so much for your 5-star review!
We’re really pleased to hear that you found our instructions easy to follow. At Elnur, we work hard to make sure our heaters are straightforward and simple to use, so it’s great to know this has been your experience.
We truly appreciate your feedback.
Best Regards,
The Elnur Support Team
Reply from Elnur UK
Hi,
Thank you for your 5-star review!
We’re so pleased to hear that you found our team helpful, efficient, and punctual. Providing great customer service is very important to us, and your feedback means a lot.
We really appreciate you taking the time to leave a review! Thank you once again.
Best Regards,
The Elnur Support Team
The workmen were great and explained…
The workmen were great and explained how the heaters work and cleaned everything up before leaving.
October 14, 2025
Reply from Elnur UK
Hi Isla,
Thank you so much for your kind review!
We’re delighted to hear that you had a positive experience and that the installers took the time to explain how everything works and left your space clean and tidy.
While we’re the manufacturer of the heaters and don’t carry out the installations ourselves, it’s great to know that the installers are upholding the same high standards we strive for.
We hope you enjoy the comfort of your new Elnur heaters for many years to come!
Best Regards,
The Elnur Support Team
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