Elvie Reviews 11,795

Elvie customer service is top tier. They are always kind and willing to help get your bumping back in track asap.

Amazing customer service! Patient, caring, kind people helping me out.

I recently reached out about replacement parts for my pump. I ended up getting disconnected from the chat because I didn’t respond to an inquiry quick enough. I was told I had 5 minutes but that chat ended closer to 2 minutes. I was frustrated and was then greeted by another representative that allowed me to have enough time to respond to their inquiries, and it was a much better experience. Overall, the experience was good but I am giving a 4 star rating due to feeling rushed and getting disconnected early.

Bought the elvie stride 2 . I have it for three months , I have already had to replace the tubing as condensation started appearing in it . Customer service team got back to me weeks after requesting a new one so no help . I had to find a rep myself in Dubai to help me with the issue. Now one side of my pump has completely stopped working . My baby is three months old I have only been using the pump for two months the after service so far has been very poor , given the fact that I have already had two issues with the pump that I depend on to feed my baby and it is under warranty it should be replaced but we will see , I’m very unhappy with it all so far .

Excellent service and personal connection

I love the fact that customer service was able to find me the replacement part I needed and shipped it out fast. The chat didnt have quite the right responses I needed to choose from but as soon as the customer service representative joined the chat, the conversation went a whole lot smoother.

Very nice Support
Fast delivery
got the wrong replacement first time but second delivery was correct
All in all I am very happy and for me the customer support is the best that I know

Truly was the #1 advocate and supporter of this product up until I began to have some battery life and connectivity issues. I was sad to learn that being outside of the warranty window left me no support other than to purchase another new product. After many attempts of troubleshooting for the battery life issue, I was left with hubs that no longer connected. If there is not a fix for out of date firmware or how to re-connect Bluetooth with the app, then the pumps appear to be useless to me. And as a full time working teacher, I do not have $500 to spend on another product, while also feeling panicked and desperate to use the pump that helped me continue BF my babies.
I wish I could reverse time and just simply make do with my battery issue to continue tracking and utilizing this product. Or hopeful they will initiate some sort of “buy back program” to utilize refurbished pumps in the future.

The customer service is some of the best I have ever experienced!

Communication was super easy and friendly.

I tried getting in contact through chat several times about a recent order. No one Eve responded to the chat to tell me when I would receive my order, nor did o ever get an email stating that my order was shipped out. I also never received a tracking number. 4 days after initial chat the package arrived.

The chat system was easy and simple to use to explain my issues. The customer service was spot and got my replacement parts sent to me ASAP. It definitely made a difference in my experience as a new mother trying to return to work.

I bought the Elvie Stride on recommendation of the local Baby Speciality Store.

Was really happy with the pump, until it broke after merely a month of usage.. I went back to the store where I bought it, but they told me they couldn't help me as Elvie insists on doing their customer service themselves.

I tried contacting their customer service, but their phone lines would give me an automated 'the helpdesk is now closed' message (even during hours that it was meant to be available). After a week I finally got in contact with their customer service, and they promised me a full refund.

At this stage I was really happy with the solution and was looking forward to receiving my refund.

Flash forward to 8 weeks later. Having contacted the customer service more times than I can count.. Still begging Elvie to actually process the refund they promised. I'm only met with big promises and zero follow through. Absolutely hopeless. Dont know why you would treat your customers that way.

My last contact was today and they told me my case had been 'escalated and completed'.

Good to know that for them it's completed with not actually paying back your customers the money they're owed...

Please do yourself a favour, don’t use this brand, for you will never see a return of your money if they break.

I have two pumps of Elvie, with technical problems of not being able to switch on after more than one year not using it and mould problem in the tube. Problems are always not under warranty. The worse is, i would pay myself for the replacement but it is not available. So each pump lasted only for 3 months. It is totally a scam.

I purchased an Elvie pump in early July and have spent weeks trying to get a simple invoice so I can submit it to my insurance. Despite calling customer service multiple times, sending several emails, and using the chat feature, I still have not received the proof of purchase.

This should be a basic, straightforward request — yet Elvie has made it incredibly difficult. The lack of follow-through, clear communication, or accountability from their customer service team has been beyond frustrating.

It’s disappointing that a company catering to postpartum and breastfeeding parents — a time when efficiency and support matter most — has made something so simple feel like pulling teeth. It leaves a very bad taste in my mouth about the company as a whole. I expected more from a brand marketing itself as innovative and supportive of mothers.

My pump stopped working so I reached out to Costumer Care. Everyone I worked with was caring and eager to find a solution. My order came the next day. I was blown away! Thanks elvie!

Worst customer service I have ever experience. The product didn't work well, one of the pumps didn't have any suction at all. It has taken us more than 3 months and only thanks to a legal claim already in action, they finally said they would give us a refund (2 months after the product was returned to them). We will see if the money really arrives. Horrible experience to go through during the first months of your baby's life with all the natural stress that comes with it. On top of that, for that price, the product is not worth it at all, we have been way happier with the performance of the cheap Chinese pumps from Amazon

We've taken out a small claims court case against them... via. Gov.uk

4 months (which is also the age of my first baby) I've been chasing them for a refund ultimately returning the faulty unit to then be told they would no longer honor the refund as they'd been taken over by another company, they offered a credit note instead... but then didn't send that to me, then chased again and eventually got the credit note... whichhhhhh didn't work! And so on..I'm actually so bored of reliving it. Anyway needlesd to say as soon as the court case was opened against them they suddenly become extremely repsobsive lol and we are still waiting for our refund (they've managed to write and ask for the case to be closed against them once we receive the refund.. the cheek of it!)

Great costumer service. Broken piece replaced promptly.

I have the elvie stride. I’ve been using this pump for 3 months. In this timeframe I have had to have it replaced twice.
The first, was in the first 8-10 weeks. The pump would feel like it was pulling my nipples. It felt like the pump was disconnecting when it did this. This caused some discomfort. Spoke to customer service and sent a new Machine.

Then this week, milk started to leak into the tubes when I was pumping. They put this down to me not assembling it correctly, however I did nothing different and felt it was all put together properly.
I was still under warranty and they said they would send replacement parts as I couldn’t use the pump due to this.
My complaint is that these parts were not sent out next day and I have had to use a hand pump in the meantime. I exclusively pump and my supply has dropped meaning I’ve had to supplement.
As a brand that is centred around the importance of breastfeeding I feel unheard and let down. I feel they don’t understand the difficulty in having to wait to receive replacement parts when you rely 100% on pumping to feed your baby. “1-3 working days” 3 days is a long time to wait seeming you expense of the product and the impact on day to day life being a breast feeding mum.

This product is expensive, not something you would think would need replacing twice in the first 3 months.

I would not recommend due the product and feeling unheard and fobbed off by customer service.