Emerald Finance Reviews 

107
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Matt Piper has been handling my remortgages for years and really has given me sound advice and an incredible service every time . Jen and Fran have also helped with my latest remortgage and made sure... See more

Rated 5 out of 5 stars

We recently remortgaged with the help of Jenn and Matt at Emerald Finance.The experience couldn't have been smoother. They reviewed our current deal, searched the whole market, and found us a signific... See more

Company replied

Rated 5 out of 5 stars

Can't sing their praises enough! Callum and Matt have handled our joint application with ease, despite it not being straightforward. They made our lives so much easier, were great at communicating... See more

Company replied

Rated 5 out of 5 stars

Callum and Matt were extremely helpful. Providing plenty of advice, guidance and updates throughout the mortgage process. From the initial call talking through our options, with no rush or pressure... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

Emerald Finance Ltd is a Worthing based firm of independent mortgage, insurance and equity release advisers, providing whole-of-market advice to clients across Sussex and the South Coast. FCA regulated, our advisers help homebuyers, homeowners and retirees secure the right mortgage, protection and later-life lending solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

107 reviews

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4.8

All reviews

(107)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service & advice

Cannot recommend Emerald Finance highly enough! A fantastic team, professional with a wealth of knowledge and exceptional customer service.
We have always trusted Emerald with our mortgage/wills over the years, they make the whole process seamless and stress free.
Thank you Matt & the team!

August 1, 2024
Unprompted review
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Reply from Emerald Finance

We are happy to have assisted you for many years and look forward to many more! Thank you for your lovely feedback Tracy!

Rated 5 out of 5 stars

Can't sing their praises enough!

Can't sing their praises enough!

Callum and Matt have handled our joint application with ease, despite it not being straightforward. They made our lives so much easier, were great at communicating and following through - found us the best mortgage products for our needs too. Just genuinely lovely people. Can't recommend them enough!

September 16, 2024
Unprompted review
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Reply from Emerald Finance

Thank you Mel! It is always our aim to make all our clients' lives easier and as stress free as possible so it is fantastic that you have experienced this. Always happy to help.

Rated 5 out of 5 stars

This is the first time ive used Emerald…

This is the first time ive used Emerald finance as they took over from the previous company i used, i am over the moon with this company, always happy to help and always quick to respond,,see you all in two years,thank you all so much.

August 9, 2024
Unprompted review
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Reply from Emerald Finance

Hi Ian, we are glad you were happy with the service we provided and look forward to speaking again in two years.

Rated 5 out of 5 stars

Great professional service

I’ve never used Emerald before and after them arranging my new mortgage product and life insurance I have no hesitation in recommending them. Very pleased with the end to end service which was professional, courteous and everything made easy and simple. Highly recommend.

August 5, 2024
Unprompted review
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Reply from Emerald Finance

Thank you for your comments Paul. We are happy we secured your new mortgage and life insurance and really pleased to hear you highly recommend us. We always ensure our team are professional and courteous at all times so happy to hear this also.

Rated 5 out of 5 stars

I am new to Emerald and always had good…

I am new to Emerald and always had good service in the past, but they maintained their excellent service. Were quick to respond to my queries and keep me updated with the 'complicated' stuff. Thanks Everyone. Speak again in a few years...👍

August 2, 2024
Unprompted review
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Reply from Emerald Finance

Hi Jo, we take great pride in our excellent service so we are happy that you experienced this with us. We will indeed speak in a few years and get you a good deal for your remortgage! Thank you for your feedback.

Rated 5 out of 5 stars

Mortgage arranged for house move

Mortgage arranged for house move, the team at Emerald all helped with every stage and communication was excellent throughout.

Would definitely recommend.

August 1, 2024
Unprompted review
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Reply from Emerald Finance

We are pleased to hear you would recommend us to others. Happy to have assisted you with the mortgage for your new house and hope you will be very happy there. Thanks!

Rated 5 out of 5 stars

Professional and down to earth

All members of the team who I interacted with were friendly and professional. I was given a point of contact for who was dealing with my change in Mortage and life insurance but always had someone to hand to support if they weren't available

August 2, 2024
Unprompted review
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Reply from Emerald Finance

Thank you for your comments. We are happy to have assisted you with your mortgage and insurance and look forward to speaking to you again in the future.

Rated 5 out of 5 stars

Just re- mortgaged with Emerald

Just re- mortgaged with Emerald. What can be a stressful process was made easy by the professionalism of the Emerald team, excellent communication and advice from start to finish, well done, thank you, highly recommended

August 1, 2024
Unprompted review
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Reply from Emerald Finance

Thank you for your 5 star feedback Gary! We are glad to have assisted you. We take great pride in our team and always aim to make the process as easy and stress free as possible so we are happy that this is the experience you had!

Rated 5 out of 5 stars

Exceptional Service from Matt Piper and Emerald Finance!

I cannot recommend Matt Piper and the team at Emerald Finance highly enough! Throughout the entire process of remortgaging my property, they provided exceptional service that went above and beyond my expectations.

Matt was proactive in keeping me informed of the latest deals - He didn't just find me a good rate, he actively sought out the best possible options based on my individual circumstances. This saved me a significant amount of money and ensured I secured the most suitable remortgage for my needs.

The support from Matt and his team was outstanding. - They were always clear, concise, and readily available to answer any questions I had. The entire process was smooth and stress-free, thanks to their excellent communication and guidance.

Overall, I am incredibly grateful to Matt Piper and Emerald Finance for their expertise and dedication. - They made the remortgage process a breeze, and I would not hesitate to recommend them to anyone seeking a fantastic mortgage deal with exceptional customer service.

July 3, 2024
Unprompted review
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Reply from Emerald Finance

Thank you for your positive comments on the service you received from us. As rates are every changing, we monitor these throughout the process, until completion to ensure our clients are on the best deal possible so it is great to hear you benefited from this. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Five stars again and again and again!!

Thank you so much for the time and effort that went in to our mortgage. This is our third time using Emerald Finance for a house move and I would never go anywhere else. Our life cover was also reviewed and this was a great help to us. Five star review for a great team

July 22, 2024
Unprompted review
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Reply from Emerald Finance

Thank you so much for your fantastic feedback Annie. Happy we helped you with your move and glad to hear you will continue to use us. Our team always aim to give a five star service so we are pleased you received this from us.

Rated 5 out of 5 stars

Everything went smoothly and very…

Everything went smoothly and very efficiently. Thanks to Matt and Lorna, in particular, as they were our main contacts. I would highly recommend Emerald Finance.

July 22, 2024
Unprompted review
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Reply from Emerald Finance

Thank you for your feedback Clare. We are glad everything went smoothly and efficiently for you!

Rated 5 out of 5 stars

A very professional team

Matt and his team are very professional. I would highly recommend their services.
The team have provided support every step of the way and have always been at the end of the phone to answer any questions.
Thank you

July 3, 2024
Unprompted review
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Reply from Emerald Finance

Hi Emma, we are extremely pleased we help you with your purchase and that you found our team supportive throughout. Thank you for your comments!

Rated 5 out of 5 stars

Recently used Emerald Finance to…

Recently used Emerald Finance to re-mortgage our property. Found them to be very professional, kept in close contact and explained each step of the process as we went along. Would absolutely recommend to anyone considering using them, I will certainly be going back to them when the time comes

July 1, 2024
Unprompted review
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Reply from Emerald Finance

Thank you Mark, our professionalism is something we are very proud of and we always ensure we keep in contact with our clients throughout the process. Happy to assist in the future and look forward to hearing from you again.

Rated 5 out of 5 stars

The whole remortgage experience was…

The whole remortgage experience was quick and easy and the advisors were very helpful and explained what was going to happen every step of the way.

July 1, 2024
Unprompted review
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Reply from Emerald Finance

Hi Joanne, we are glad you found us to be helpful as this is our aim for all of our clients. We look forward to assisting you again when your mortgage is due for renewal. Thanks!

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Emerald Finances and I couldn't be more satisfied. The staff was exceptional, providing top-notch service with professionalism and friendliness. They met all industry standards, ensuring a smooth and stress-free experience. I highly recommend Emerald Finances to anyone in need when remortgaging their house. Their dedication to their clients is truly commendable.

July 1, 2024
Unprompted review
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Reply from Emerald Finance

Thank you for your lovely comments Nathan. We take great pride in our professionalism and customer service so we are extremely happy you found us to be exceptional!

Rated 5 out of 5 stars

Excellent service

Excellent service!
Hassle free and always immediately contactable.
Would 100% recommend!

July 1, 2024
Unprompted review
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Reply from Emerald Finance

Happy you found our service to be excellent and look forward to working with you again in the future. Thank you!

Rated 5 out of 5 stars

Emerald Finance…

The Staff at Emerald Finance successfully met our requirements in a professional, competent and timely manner.
We would not hesitate to use this company in the future and highly recommend their Mortgage and and Insurances Services

June 27, 2024
Unprompted review
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Reply from Emerald Finance

Thank you Hazel. The team pride themselves on being professional and competent and we are happy that this has been your experience with us. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent company to deal with from start to finish.

Excellent company to deal with from start to finish.
All the team we spoke to & dealt with throughout the whole process were great. In particular Matt the mortgage advisor & Alex the operations manager.
They looked at lots of options for us & made the whole remortgage process so much easier.
Very happy to recommend this company to others.

June 9, 2024
Unprompted review
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Reply from Emerald Finance

Hi Gemma, thank you so much for your positive feedback. Our team aim to assist wherever they can, and will always make the process as easy a possible for you. We look forward to helping you again in the future and anyone you recommend to us.

Rated 5 out of 5 stars

Excellent work

Excellent work.
What I valued most is that I felt listened to and supported without prejudice or any hint of judgement. That made it easier for me to communicate my needs.
Thank you OM AP.

June 5, 2024
Unprompted review
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Reply from Emerald Finance

Hi there. Thank you for your feedback. We pride ourselves in listening and supporting all our clients throughout the process and we are happy that you found us to be just that! Look forward to speaking again in the future.

Rated 5 out of 5 stars

Extremely professional and efficient

Extremely professional advice and Matt suggested a lot options that other brokers didn’t. I have now decreased my mortgage term by 3 years for the same monthly payment as all the other brokers offered (l and c, mojo, direct switch with Clydesdale) for a longer term mortgage. Stress free remortgage and couldn’t recommend more highly

June 3, 2024
Unprompted review
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Reply from Emerald Finance

Hi Manesh, thank you for your great review. Really happy that you found the process to be stress free!

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