Emirates Holidays UK Reviews 

We booked the ritz carlton hotel jbr dubai from 21-27 sept 25 , the hotel was excellent , the issue was that the private beach at the hotel could not be used during our stay as due to work on the beach by the locals there was heavy machinery , lorries and cranes travelling up and down all day , very noisy , very smelly and and unusable if you wanted any relaxation .
Emirates holidays are insisting the beach was not technically closed which is technically true , but there was not a soul on it due to the above .
Also they are denying that i contacted them in resort with my concerns , even though i have sent them screenshots of my conversation with their representative , so basically lying .
Given the issues i think they should have at least given us the option of changing hotels either before travelling or whilst in resort . I have multiple photos and videos of what was going on but they bury their head in the sand and think its acceptable when you have paid thousands of pounds for a relaxing holiday .
Just be careful , i am aware their is ongoing work in dubai as i have visited many times , if you become aware of anything going on before you travel make sure you are 100% certain it will not affect your holiday , once you arrive in resort , if you get treated like me it will be too late , they are not interested . Thank you , Steve

Absolutely fantastic service from start to finish. The staff were amazing and the service was second to none would definitely recommend to anyone who is considering booking through Emirates. It really is a first class experience

Great flight to Mauritius connecting in Dubai great lounge chauffeur to the airport amazing service on the plane what’s not to love definitely doing it again

service on plane was excellent the girl done a grand job i would say professional and one young lady had only been working a year

We booked our Maldives holiday direct with emirates, I’ve got to say besides we saved a considerable amount of money by booking direct , the business class flights the lounge is on a different level compared to most of the other company’s we have flown with , got to be the best company around , will defiantly recommend them 5stars

Cocoon Maldives. Have just returned for a week on this beautiful island. We loved every minute, it is a very special place. The staff are amazing without exception. Special thanks to Nauf, our host, who organised so well, Dhaali for the yoga and aquarobics, the restaurant staff who were all great, including Lina, Raght, Anipa, Rethesh, Pathum, Karuna and of course Hassan at the helm. Thanks also to Moosa for exceptional room management, the snorkelling trip guys who do a great job and to the singer and saxophonist every evening who made for a wonderful ambiance at dinner. The food was amazing and catered for everyone, the chefs are very talented and the desert display was outstanding. I would truly recommend this resort for a taste of paradise. All the flights and food on board were amazing.

The flight was great.
However, on the outbound flight, my 2 year old grandson was sick on his seat.
As you can imagine, a very upset baby and two very stressed parents.
My daughter and her husband were left to deal with the mess by themselves.
At no time did any of the crew step in.
Coincidentally, both my wife and daughter were both cabin crew with BA and Virgin respectively.
They categorically inform me, that with both airlines mentioned, the crew would have stepped in to alleviate the situation. They had to deal with my grandson....AND clean up which was a considerable amount of vomit.
This was an extremely upsetting moment for both baby and mother, and no doubt, other passengers.
In my opinion......very unprofessional.
Is it a policy of Emirates?
If so.....then this needs to be addressed.

Fantastic service from
Start to finish of our holiday to Dubai love flying with Emirates they definately have the edge to travelling highly recommend.

Just returned from a holiday in Dubai, from the minute we left the departure lounge the service was incredible, all the staff couldn't do enough for you, the food was excellent, the entertainment on board was brilliant, the seven hour flight felt like seven minutes. Like their TV advert we actually looked forward to the flight home, Emirates have made the journeys part of the holiday experience. Exceptional customer service from start to finish, not something we have experienced in recent years. Hugely recommend Emirates to anyone.

Booked holiday to Maldives, Emirates failed to inform us about third flight and speedboat transfer, also on return last day we would leave at 05;30 in the morning at 66 years of age we don`t get up a 4 am time required . we were going premium economy and were informed luggage allowance 35 kg only to find out later that the third flight allow and is just 20 kg! both first sales person and Mark manager were very hostile eventually said sorry then trying to sort said we would need to pay extra $300 for luggage and if changing flights to later, re scheduled fee, extra cost for flight and £35 rebooking even though this was all there fault! MARK manage said we could cancel for full refund as long as we let them know before we were suppose to travel, and email to confirm, now stating we have to decide in 3 days or loos the £10,000 pain. really poor.be warned Emirates are not as good as they used to be!!

Is very badly company I need to response my flight 2/1/26 from Manchester to Hochiminh city delayed 3 hours, luggage delayed next day also all my fruit gon all tickets very expensive also , I need to refund some money

Just returned from a trip to dubai & Maldives with emirates holidays who I wouldn’t hesitate to recommend. I booked on their website about 4 months ago and found their pricing to be really competitive in comparison to the likes of tui etc, who were significantly more for the same holiday. I wouldn’t hesitate to book with emirates again. All the staff both on the plane and on arrival made us feel very welcome, I like all the little extra things that I received by booking like the free meet n greet on arrival. Their chat support on WhatsApp was also very fast and I was able to upgrade my flights to business class on one of the return flights which was an experience I will never forget. My husband wants to rebook for next year and it will definitely be emirates! Thank you!

We have just returned from a weeks stay at the riu dubai. The fact I’m sat to be at home is an understatement. This was our first time to dubai and we were a little apprehensive as we this was our first time holidaying in the region. We booked through emirates holidays contact centre and I spoke to a lovely lady who was able to help me book the package and answered lots of my questions giving me all the reassurance I needed. Before arriving I was pleasantly surprised to receive a call from a lady called Jora who said she was based at the hotel, and that she was born in dubai, it was great to speak to someone’s who was there and I felt we immediately built a connection. Jora shared lots of hints and tips about how we could get the best from the trip. As we were arriving on an early flight she kindly said she would request our rooms to be ready for us, and also took note that it was my son’s birthday whilst we were there. I flew with emirates (best airline by far!) drinks were included and the cabin staff were super friendly. When we landed in dubai we were met by the emirates team and they quickly escorted us to our transfer, and within 20’minutes we had reached the hotel. Check in was a breeze and we were allocated rooms next to each other. The next morning after we had breakfast we ventured to the pool, only to be met by Jora. It was really nice to meet Jora who had phoned before our flight, and we booked a desert safari with her, which id thoroughly recommend! Jora had remembered it was my sons birthday and had already emailed us a greetings card, which was sincerely appreciated. The hotel is fabulous, the quality of food and drinks were great and the themed buffet restaurants were great. What I really liked about this holiday was it apiece of mind for me as all the kids ice creams and drinks were included as well as all the activities like water sports and mini disco. We have already booked again with emirates holidays for the summer, a little nervous about the weather, but we received a great offer from emirates, so here’s to another great week in paradise! S

Emirates Airlines is absolutely terrible. Of course, I'm not talking about the pilots' skills
I'm talking about a ground staff manager who had a terrible attitude and, due to some ignorant behavior, was denied my right to a connecting flight—this was an individual act

I went on an emirates a380 Manchester to Dubai !!! I loved it,even though it was economy it felt like business or even first class!! I loved my flight and the staff was really helpful

Another fantastic experience flying with Emirates. The staff are amazing from checking in to boarding all so very helpful. Jasmine on my flight back was so caring after being travel sick on the way out to Dubai, staff are so caring and friendly, I highly recommend flying with Emirates 🌟🌟🌟🌟🌟

Emirates are a wonderful holiday company
They go over and beyond their line of duty for their customers
I love traveling with Emirates direct they always look after you. Nothing is a problem
Only wish other airlines and holiday companies try and come close to EHUK
Emirates has set the bar.
All the best everyone

I highly recommend Emirates Holidays, as they provided excellent service from start to finish.

The booking instructions were clear, with quite a lot of hotel options to choose from. The “pay later” feature really helped me manage my finances.

The food was nice, and the cabin crew were excellent. We received an instant photo as a small souvenir, which I found very warm and welcoming.

Regarding the zone boarding system, I know many airlines use it, but it is often loosely managed. I was impressed with how Emirates handled the crowd and implemented the system properly.

I will definitely be a returning customer.

booked online for the first time with Emirates and my first time to the Maldives Booking was very easy to do online and got a great price. Got the opportunity to upgrade to business class on the first flight which although wasn't cheap i tried it ,i have never experienced travelling like it it was just superb . The whole holiday was fantastic and ran so smoothly it was a pleasure . All the flights were great but flying business on the first flight made the other flights seem a bit ordinary i need to save up more for next time

Holiday was booked over the phone - the agent was very helpful particularly when it came to recommending a hotel in Dubai for our stop over stay on our way back. Enjoyed our flights and hotels. Kept updated of the potential options to change accommodation in Dubai. Great holiday!