Empress Mimi Reviews 634

I forgot to freeze my subscription in time, but Jezza was super helpful and managed to sort this out which i was really grateful for!

Also this is the best underwear every so well made, comfotable and sassy!

Jezza helped me again!

When I reached out back to Jezza for the second time regarding an missing item, she was patient and listened to my concern. She reassured me that the item is on its way and asked to wait couple more days before moving to the next step.

Thank you

I ordered a couple very fairly priced sale items for my wife and she likes them. I wrote customer service about a billing issue and they were quick to reply and very helpful. The only reason I'm not giving 5 stars is because the website mentions a shipping hub in the US but our order came from the UK, meaning a longer wait time for arrival.

Emailed with a problem and it was fixed asap.

Brilliant customer service, had an issue resolved quickly with speed and transparency along the way.

Jezza was again super helpful and we were finally able to resolve the issue!

Delightful and so so helpful at getting the shipping address changed for me, absolute stars 🤩

There was an issue with my order and it was dealt with quickly and professionally. They apologized and made it right and compensated me for any inconvenience caused. The customer service representative I dealt with (Jezza) was very polite and helpful.

Jezza at Empress Mimi was very speedy and helpful with responses to all my concerns. I had two separate orders I needed assistance with and Jezza was very quickly able to get me answers on all the questions I had raised, including advice on sizing for an exchange. Both of my exchanges are now in the mail thanks to their help and I was saved the trouble of sending multiple packages off to separate locations with one simple clarification.

I ordered a beautiful lingerie set that I am very excited to receive. Somehow, I mistakenly left out my apartment number in the shipping address I entered in. I immediately contacted Empress Mimi via their customer service email, which was very easy to find, as it was in the email they sent me which confirmed my order. Jezza, who handled my request to correct the shipping address, responded within 24 hours and assured me that she would do her very best to help. And she did! In only one business day, my address was corrected, and now I am absolutely thrilled to know that I will receive my package knowing that it’s going to the correct address. Jezza was also super friendly and accommodating. This was my first time ordering from Empress Mimi, and I am really impressed so far with customer service.

Jezza was super responsive and helpful with two different problems I had with two separate orders.

Great feedback and customer service from Jezza!

Jezza replied to my messages quickly, he made me feel assured that he was handling my query, was very pleasant and actioned my query quickly and happily, thanks

Jezza was extremely helpful and friendly, responding to my emails in a timely fashion. I'm glad the customer service is so great at Empress Mimi, Jezza helped me with my concerns so quickly.

I love my Empress Mimi subscription and Jezza assisted me promptly with a question on a back order item. Thank you!

Prompt response and query instantly sorted by Jezza. Great service, thank you!

Jezza has provided continuous support on multiple occasions providing me updates on my orders and has been extremely helpful. What a pleasant Empress Mimi Rep to work with!

Mia was so helpful when I asked a question about my parcel.

Jezza was an absolute gem!

I had a last minute change to the order that somehow she was able to pull off! That sort of customer service is unheard of these days. There was no reason for her to go the extra mile to pull the strings she did - and I am so grateful.

The extra mile was also demonstrated in the personalization of my purchase, the little bag it came in, the card that gives the story and lore behind the piece - just darling! I got the Madame X and the detailing is stunning.

My only complaint is that the cup is a little too big for me. I’m usually a small, and was afraid the XS would be too tight on the band. The S band size is perfect, but there is a little extra lace for those of us with the bitty titties. However, the piece is still gorgeous and I don’t mind if I don’t perfectly fill it out.

Otherwise ~ *chefs kiss*

Jezza has been incredibly helpful ... and patient .. assisting me with my purchasing enquires. Excellent support throughout. Thank you