enails.eu Reviews 

30
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

I ordered 2 nail polish colors, nail polish remover and a topcoat. After telling them the error in color they insist proposing me to give me only a 50% refund on the wrong color that is awful. Inst... See more

Rated 3 out of 5 stars

I purchased CND Shellac from this store, but I have some doubts about the product's authenticity. I’ve been using this product for a long time, and the bottle looks different from what I’ve always b... See more

Rated 1 out of 5 stars

So unhelpful! Never been involved with such a lazy unhelpful customer service. Slow replying and thought I could solve the problem my self. As a customer haha. They sent my package to the wrong addres... See more

Rated 5 out of 5 stars

Fast shipment, products are original and arrived in perfect conditions (today, I placed the order on sept 7th). I purchased products by a famous nail brand which is not available in my country (if... See more

Company details

  1. Nail Salon

Information provided by various external sources

Online shop enails.eu offers the largest assortment of professional nail care products for the best price you can get in the EU. Whether you are a private person looking for professional quality items for at home use, or a nail technician keen to use up-to-date solutions for the satisfaction of your growing client needs, here you’ll find an array of suitable options.


Contact info

3.7

Average

TrustScore 3.5 out of 5

30 reviews

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3.7

All reviews

(30)

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Rated 4 out of 5 stars

They send me wrong color and want me to pay for it

I ordered 2 nail polish colors, nail polish remover and a topcoat. After telling them the error in color they insist proposing me to give me only a 50% refund on the wrong color that is awful. Instead of shipping me the right color and complete the order they propose me this 50% refund solution. That is unacceptable. At least you should offer a full refund if you do a mistake.

Update: I received the right color 1 week later. Unfortunately they did not tell me so that's why I posted this review

March 28, 2025
Unprompted review
Rated 3 out of 5 stars

Mixed Experience – Some Concerns About Product Authenticity

I purchased CND Shellac from this store, but I have some doubts about the product's authenticity. I’ve been using this product for a long time, and the bottle looks different from what I’ve always bought before. It also doesn’t match the picture on their own website. However, it’s possible the manufacturer changed the design, so I can’t be certain.

I enjoyed the shopping experience, though. The order tracking was user-friendly, and the delivery was fairly quick.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

PERFECT, I highly recommend it

Fast shipment, products are original and arrived in perfect conditions (today, I placed the order on sept 7th).
I purchased products by a famous nail brand which is not available in my country (if you are not a nail tech).

I was a little scared before making the order because I could not find much information and reviews regarding this ecommerce (reason why I made the payment through Paypal). Everything turner out perfect and safe.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery, excellent products

Recently ordered a few gel polishes and I love them! The delivery was fast and they arrived in excellent condition. Did my nails the same day and I couldn't be happier with the results! One thing to keep in mind is the color on the screen may not look like it does in person. I guess that's not really the company's fault but it would be nice if they maybe had more pictures of color swatches on the website. If you are a customer I suggest you search for more videos or pictures of swatches so you get a better idea of what the color will look like in different lighting and on different skintones before buying.

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

Its 3 order from them

Its 3 order from them, everything is perfect, livechat work qiuckly. Products packed well, DPD currier take to Belgium 5 workdays.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

I have used enails a couple of times now to order gelish and cnd shellac nail polish. Really good value for good quality (genuine) products. More importantly recently I recieved an incorrect order and the customer service was amazing. Erica at enails was extremely helpful and organised a new delivery of my correct order in no time at all.

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my order

Very happy with my order.
I Ordered zoya nail polish and the colors are beautiful!

The website is very clear and many products are in stock.

It took +/- 8 days to receive my order.
(I live in Spain)

5 stars!🤗

February 24, 2021
Unprompted review
Rated 1 out of 5 stars

This is the biggest scam website!

This is the biggest scam website with the worst customer service ever!
I have ordered few shades from them on the 29th of march and I still havent recieved my parcel! It has been more then two months.
I have written them and they said that they cant do refund or send a new parcel until they have an ansewer from the post office and that was a month ago! They are not lifting a finger for their customers.
I have written them a few more emails over the past 10 days but I do not have an answer from their side. The last email from them was 10 days ago!
They took my money!
I advise you to not buy anything from them, you are going to lose your money!

June 8, 2020
Unprompted review
Rated 1 out of 5 stars

So unhelpful

So unhelpful! Never been involved with such a lazy unhelpful customer service. Slow replying and thought I could solve the problem my self. As a customer haha. They sent my package to the wrong address. Didn’t even resembled mine. They just gave me different excuses and ended up telling me I should continue chasing the delivery company. And refuse to even answer on my emails regarding me wanting a refund since I didn’t get the products.

April 21, 2020
Unprompted review
Rated 5 out of 5 stars

Nice selection.

Nice selection.
Good products at affordable prices.
Reordered several times. (last time I did receive 2 bad polishes, but got great customer service, plus a refund.)
Recommend!

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

Great products and fantastic service!

A while ago I bought several nail polishes in this online store because they offer a variety of brands and products. The amount of nail polish brands such as OPI, CND, Shally Hansen ... love me, because it is not easy to find such diversity in an online store.

The shipment was fast and arrived correctly. As indicated on its website, the nail polish I ordered came in a box with foam well protected. So I do not rule out re-ordering.

November 18, 2015
Unprompted review
Rated 5 out of 5 stars

Awesome

Hey enails.eu. I got my package today - you are fast! Thank you. I look forward to try my new Cake Pop color! And I hope you’ll have some special deals for your loyal customers;)

October 1, 2015
Unprompted review
Rated 5 out of 5 stars

Fast Shipment

The shipment was so fast, I had no need to track my order. Certainly didn’t see that coming! And the price for the products is just great.

August 11, 2015
Unprompted review
Rated 2 out of 5 stars

The products were out of date

Bad quality products

August 10, 2015
Unprompted review
enails.eu logo

Reply from enails.eu

Hi Julia,

I'm so sorry to hear about that. Which outdated products did you buy? Maybe you could write me to lily@enails.eu and tell the whole situation?

Kind regards,
Lily Erickson
Junior marketing specialist

Rated 5 out of 5 stars

Excellent

Good price for original branded products, outstanding delivery services. Great and safe packing.

August 10, 2015
Unprompted review
Rated 5 out of 5 stars

great service!

Great customer service and fast answer to all questions! 100% recommendation!

August 10, 2015
Unprompted review

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