enercare.ca Reviews 

had a very disappointing and frustrating experience with this hot water tank rental company.
I would never ever ever ever use this company forever
For the past four years, I was repeatedly promised a $300 credit. Every time I called, I was told it would be applied—but it never was. Despite multiple follow-ups, nothing was ever honored.

I also tried reaching out to my salesperson, Steve, several times, but he never returned my calls. When I did manage to speak with him, his attitude was unprofessional and dismissive, which made the situation even worse.

On top of that, the billing feels completely unfair. The charges keep increasing without proper explanation, and it seems like they just continue adding more fees over time.

This experience has been extremely frustrating. Making promises and not keeping them, combined with poor customer service and constant overcharging, is unacceptable. I would not recommend this company to anyone—please be very careful before signing up.

Mo (Mewael) was very polite from his call to let me know he was on his way to his work on my furnace. He explained to me in depth the questions I had about the furnace He was extremely knowelegeable and friendly. He then gathered his equipment and departed.
Thanks Mewael

We had an excellent experience with Mr. Paolo Lambardo, an electrician, who provided home service at my place. Paolo was incredibly kind and helpful throughout the visit, always communicating clearly and making sure we understood every step. His professionalism really stood out, and he took the time to address all my concerns with remarkable thoroughness and attention to detail. Paolo's respectful attitude made us feel comfortable and confident in the work being done. We truly appreciate his efforts and would highly recommend his service to anyone looking for reliable and professional help.

My Mother passed away last Oct. Before she passed she had successfully canceled her service. I am her executor, so I started receiving her statements. I got one from Enercare showing a small credit. For FIVE MONTHS I have repeatedly tried to contact them by email and phone to have them issue the credit and cancel the account. I get conflicting information each time I contact them as to the steps to solve this and today I was informed that I would have to create an account in my own name and have the responsibility transferred to me. The credit is small but as executor I have to do my due diligence to settle her affairs. This company has an inadequate system and poorly trained CSRs to deal with simple issues. I would avoid doing business with Enercare for any reason. I guess they will just keep mailing statements each month until some dumb ass there realizes it is a waste of time and money.

4 days not heat or hot water waiting on part brand new unit. Don't waste your time or money shop elsewhere.

I sold my house over a month ago, and was charged for their service until April.

When I called originally due to problems with their website, I was told no problem, cancelled, no penalties. Today, they have no record of my ever cancelling and I have to pay the total balance of the contract until November.

While I can accept my part in not paying attention to the contract guidelines (which are still a bit suspect?), I can't abide finding this out a month after the fact, being lied to on the phone by someone not interested in doing their job, and all for a service plan that was near impossible to book and receive service. I hadn't been able to get someone out to that house for their yearly "maintenance" service (dude vacuums out your furnace) in 3 years.

So enjoy that extra $125 dollars, Enercare. I may have to give it to you, but it hurts that you think you earned it.

We’ve been customers of Enercare for quite some time and purchased the extended warranty. We’ve been very happy with the service overall.

Today was our first courtesy call for a plumber and his name was Nadim Chakra he looked at our shower tap, and the experience was excellent. Our plumber was amazing—very courteous and polite and also wore shoe covers. He took the time to clearly explain what the issue was, made sure we understood everything, and patiently answered all of our questions.

We truly appreciated the professionalism from Nadim and would definitely recommend his services

Do not risk using enercare services. They are a predatory company. I have made every payment on time and in the full amount for over 5 years, recently they made an error in my billing cycle, without notice they reassesed the amount they credited me, evaluated it as a missed payment and sent it to collections without notice or an oportunity to pay the adjusted amount. I have a dispute filed with BBB and transunion about this issue. I called enercare paid the amount in full and spent over 3 hours trying to have this corrected to preserve my credit score due to their mistake. They will not take responsibility and left a black mark on my credit. They trap people into their predatory billing cycle and charge you hundreds of made up fees if you attempt to leave. To me it is worth paying anything to never deal with them again so I am removing their equipment and cancelling.

TLDR: Dont sign up with them, if you are with them leave, if you are about to buy a house with eneercare equipment have them buy out the contract or cancel before you close. It is not worth the headache or possible damages.

Outstanding/First Rate
I had Justin Saptel come to assess our furnace which was not working. I was very impressed with his knowledge. He was very professional, explained the problem, discussed options and provided his recommendation. He was very personable and a pleasure to work with.

I just received a call from customer service asking whether we wanted to schedule maintenance. I explained that we don’t need it at the moment, but she strongly encouraged us to book anyway, saying we are already paying for it and should take advantage of it.

I told her we would reach out when we’re ready to schedule, and I asked which phone number I should call when that time comes. Unfortunately, she did not provide the number and instead continued to push for immediate scheduling.

After I declined again, her tone noticeably changed. She became cold and ended the call abruptly with a brief “OK, I understand. Bye, have a great day,” without addressing my question about the contact number.

The interaction felt impersonal and overly sales-driven rather than customer-focused. It left me with a very negative impression, as I would expect a more helpful and courteous approach from customer service.

WHAT AN ABSOLUTE PLEASURE TO HAVE A SERVICE TECH,WITH SUCH A HIGH LEVEL OF CARE . GREAT POSITIVE ATITUDE! FAST AND EFFICENT, WELL SPOKEN,LEFT THE FURANCE LOOKING BRAND NEW.
WENT ABOVE AND BEYOND IN SERVICING THE FURANCE AND EXPLAINING THE PROCEDURE TO ME.
ENERCARE IS SO LUCKY TO HAVE SUCH AN AMAZING
EMPLOYEE .THANK YOU SO MUCH FAZEL,FOR SUCH GREAT SERVICE.KEEP UP THE GREAT WORK!
10 STAR REVIEW.

Professional Cheaters - I had enrolled in their Plumbing protection plan in July 2025. In Oct i had an issue for which i requested service. The tech came and left within 2 minutes saying the issue is not covered. No where in their website have they mentioned this is not covered. Subsequently researched a bit only to realize these guys are professional cheaters - They work on deceit, cunningness and cheating vulnerable people.

When Jesse arrived, he was very polite and did a great professional job. highly recommended.

Joe was very pleasant and professional.

Had Enercare tech Tony in today for furnace issue. He was punctual and explained the service he provided. Satisfied with visit, have had Enercare Maintenance Plans for years on water heater, furnace and AC no regrets.

Did anyone notice Enercare rating on their own website it's 5 stars, but you can't look at the ratings :) ! Liars. My rating a negative or --100! They left my family without heat in the middle of winter in February. They tried to sell me a furnace that I didn't need and they shot my gas line off, to pressure me to buy a furnace! I didn't so they are the looser! They are LIARS, CHEATERS, NO INEGRIETY, low quality scammers! Stay away!

Cameron was efficient, polite and fixed the electrical issue quickly! Highly recommend five stars!!

Fazel the technician arrived on time, did an excellent and thorough job replacing the $2800 blower motor in less than an hour. No mess, no fuss. The insurance I pay has more than paid for itself.

I wS very pleased this time with the young gentleman who helped figure out what was wrong with our heatpump. He was at our home on March 12th. He was so helpful, even explained our ecobee thermostat. His name was Gerald V. Very tall young man. Your company sent me an email to do the review but it wasn't working properly. So I know he deserves to be recognized. Thank you Gerald you are an asset to this company who has terrible reviews.

Enercare is currently billing me for equipment that isn't even in my house. Their technician came out, looked at my basement, and confirmed they have zero equipment here. Yet, for three months, they have sent me bills and 'empty promises' that it will be fixed. Calling their support is a waste of time—they admit they are wrong but never stop the invoices. This is a predatory and incompetent billing practice. If you are a new homeowner in Toronto, double-check your basement before assuming any contract with these people.