Energenie Reviews 

Good product but information is lacking somewhat. The info sheet with the sockets mentioned that they will work with the MiHome gateway but no detail of how to set the sockets up with the Gateway.

My light switch does not work with Alexa, only the right hand side of the double switch seems to pair (flashes quicker and stops) but other side doesn’t. Waiting for a response from your tech support.

Been v difficult to get to this point...

Looking forward to a 3rd response. (First two were quick and solved those problems but created more).

Most willing to change review if and when problem is resolved.

Bought Pi-Mote kit (2 sockets + Pi board).

Only used 1 of the sockets but it seems to unilaterally switch itself off from time to time. So no good for something that should be always on.

Shame as it initially seemed like a great kit.

I purchased a 3 socket remote control set in the high street. I then purchased an extra remote control. I was sorry I had not bought the whole thing direct from Energenie as there package included 4 for the same price I paid. The remotes were very easy to set up and work wonderfully, just what I wanted. The online purchase of an extra remote was extremely simple and I received the item within a couple of days.

I've had a few problems with my eTRV's and Gateway but each problem has been quickly sorted by the Technical Team including three replacement eTRV's which wouldn't pair with my Gateway. The products are easy to setup and control and also work with my Nest thermostat. What more do you want.

The new mihome smartplugs are inconsistent and don’t retain their settings. Some of them would suddenly stop responding to the app. The timer settings on the app are also unintuitive and don’t respond very well.

Great products but could do with more options so the sensors can be deactivated at given times so you can turn lights on only at night times etc... hopefully these will be future updates.

I love the flexibility of using my heating and switching electrical systems throughout my house. But the system can be more slicker.

I have a 2 gang light switch that has one switch that will turn itself off at random times. I have 13A twin sockets that are grouped and are timed to turn on and off, but one socket that at random times remains live when others turn off.

These are not major issues and can be resolved by manually switching the switches or sockets or with the app.

The radiator valves do work well but I have found that the valves will need tightening so they are in the correct position.

I would like an option to switch items with a link too dusk and dawn times.

The app and the web portal for setting the system is clear and simple to use.

Brilliant product and price, service was excellent. Highly recommend this product

I'm currently using a hub with 4 TRVs, 2 sensors, 1x light switch, 1x WiFi plug, 1x 4 way lead and an adaptor. No issues setting up and all work as intended. I have them all interacting with Google assistant and IFTTT. I also use the android app and through Windows 10. They're both adequate and have good control, I think there could be some improvement with control and notification on some devices on these platform. Would I recommend - yes. I will likely buy a few more gadgets in the future. 👍

We bought an Energenie some time ago and I have found it invaluable when you wander off to answer the phone or the door whatever. There is no fear that leaving the iron on unattended will cause an accident because it automatically switches off after a few minutes. We have now bought one for a friend who was always leaving her rollers or other hair products on my mistake. I expect it has other uses which we have yet to try out.

Purchased an Energenie Variable Run Down Timer direct from Energenie ,it was cheaper than Amazon.
It arrived the next day which was a bonus.
Already had one which is still working fine after many years of use so knew what to expect. Works flawlessly from the box and i'm sure it will for many years

Good kit, arrived in good time.

A good idea that needs a lot of work to be reliable. I have been using them for the past four years. They are responsive as a team and willing to help always engaging with the client and trying to offer solutions. However I think they are victims of some bad technical decisions of the past. As a result the system is not always very responsive leading to unpleasant phenomena especially when talking about heating automation.I have to admit though that they are constantly improving. Would I recommend them? Price wise and if you see home automation as a hobby, it is a good option. Definitely though not a plug play and forget solution.

Your response to my review is utter rubbish as usual much like your product. As soon as I bought your items and installed them I told you that they didn’t work as advertised. They would not turn on the boiler via Nest as you mentioned in your advertising and still say to this day. I spent months advising you of the faults to let you fix it. At this point I had spent £750 on your items and a plumber to fit them. You advised me I needed to spend more money on your products and I did. I also discussed with your technical director issues and he said if you couldn’t sort them you would refund me. It took another year for me to lose total patience with you and remove the system at a total cost of over £1000. You refunded me £250 roughly and you think I should be grateful!? The etrvs regularly failed to regulate temp and they were nowhere near the boiler or another radiator so that’s total rubbish. If it is the positioning of the stat that is the issue then how come the TADO systems works in exactly the same place? I am more than happy to publish your emails and texts from your technical director where we discussed that there was little point in spending more money moving the stat when the equipment didn’t work and in his words “we have no idea why”. As far as you providing me with a new gateway and uploading new data you sent me the latest versio with supposedly the latest firmware and never once said I should update it. In fact numerous times you tried to update it remotely and it failed. If you decide to reply with more incorrect information I am more than happy to respond . I have built over 500 houses in my career for all the major house builders and I am advising them and their purchasers to stay away from your company. My brother also runs a Instagram house Reno page with over 8000 followers and he is also helping spread the word. Shame on you.

Bought several light switches, all work apart from the hallway light wont work with the landing slave. I have rewired the switches as per energenies advice but to no avail. I have emailed them asking for a direct telephone number for the technical department so that my engineer can ring them when he comes to my house, as yet I have had no reply.
Regarding this system, you have no record of the lights being on or off ie you could turn them on from outside but they may not turn on so you dont know whether they are on or off

I have 3 mains adaptors and 3 light switches bought some while ago from Amazon. The adaptors are fine and like no in well with Google Home. The light switches, though, are no use at all. Each one has failed in different ways after only about 24 hours of use. The first seems to have died completely. The second seems to switch on and off if you believe the app or the light on the unit, but the lamps stay off. The third switches but when on the lamps flash on and off at one second intervals. Therefore not impressed by these. I had chosen them because they supposedly work without a neutral lead, but I may need to find an alternative.

I bought the stater pack of 3 valves with the intention of equipping the other 8 radiators at a late date along with a Nest. However I am now pleased I did not buy the additional valves because they are just so unreliable and seem to work as when they want. You often find the radiators are on when they should be off or vice versa and it is so difficult to get them to change their state as the response to requests seems to take forever? Also you have no idea what state the valves are in unlesss the heating is actually on and the app and web interfaces are of little help and far from being intuitive.
All 3 valves are in very close proximity to the interface and are all on the same floor so cannot imagine how bad they must be if deployed across a full house?
It is a shame because the basic concept, especially when integrated with a Nest, is brilliant but my personal view is to stay clear until they sort out the kit, interface and apps.

What a nightmare.

Bought 1 Trv to try it out and it was working fine. So took a leap of faith and bought 10 more and fitted the whole house out to control the individual rooms.

Since doing so, I've spent most my time back and forth with support (over a month). I've followed all their instructions and now they take longer and longer them to respond (+5 days).

The system in a nutshell doesn't work. Thermostatic radiator valves (TRV's) are non responsive. The company keeps pointing to the same reason.. I.e. Fit them properly, which they are.

They test them during non working hours when the heating is off and when I ask, why do they work fine randomly and suddenly don't work, the response is, our tests show them to be working fine accordance to their checks.

I've done everything I can. Some days the radiators are completely off (great) and most days they are running at upto over +8 degrees above target tempreture. Meaning some rooms are boiling.

I Have requested on several occasions details of how to get my money back (over £450), but not been given a response... Just the same response all the time. That their system shows the devices are working correctly, for which I have given evidence every couple of days, that they are working randomly and rarely as expected and well over target tempreture.

To be frankly honest. It's been an emotional nightmare.

Avoid at all costs.