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Energie Fitness - Canterbury Reviews 

110
TrustScore 3.5 out of 5

3.4

Unit 7, St. George Centre, CT1 1UL Canterbury, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Does the job, affordable memberships. Could do with more classes in the evenings/weekends, I currently pay for the more expensive membership to get classes but don’t get the opportunity to go to class... See more

Rated 5 out of 5 stars

I really like this gym. It's very clean, tidy, and organised. Staff are very friendly and helpful. The gym has all the equipment I need for a good workout. It's also a good price and won't break the b... See more

Rated 4 out of 5 stars

I like the informal atmosphere and simplicity of the gym. Staff are welcoming and attentive. Changing and toilet/shower area always clean and tidy.Equipment is straightforward and no-nonsense, geared... See more

Rated 5 out of 5 stars

I recently joined the Energie gym in Canterbury after a recommendation from a friend to try it out. The staff were very helpful, with one in particular taking time to show me the machines and equipmen... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 7, St. George Centre, CT1 1UL, Canterbury, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

110 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(110)

593 reviews in the last 12 months

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Rated 3 out of 5 stars

machines

it’s missing a lot of the important machines like lateral raise and there isn’t much benches

October 27, 2023
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey DS,

I hope you're having a great day!

Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.

Thanks again for taking the time to leave a review, it's always great to hear what our members think.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

The gym is a friendly place

The gym is a friendly place, there is a good atmosphere. Therenis plenty of equipment with lots of options and support. In terms of areas of improvement I do think the equipment should be cleaned more often and the wipes amd cleaning products should be replaced in a more timely manner.

September 14, 2023
Rated 5 out of 5 stars

Very happy with the gym

We've just joined energie Fitness and have worked out twice.

The staff are friendly and helpful. There is a large selection of free weights and many machines, some seemed to be in need of a little tlc but not unusable.

The showers and toilets are clean with many lockers available.

August 17, 2023
Rated 5 out of 5 stars

Best gym experience

It’s a great gym, with all the machines and free weights I could ever want. With a soft area for more lower intensity parts of a work out. Have come here for 2 years+ and it’s my favourite.

August 1, 2023
Rated 5 out of 5 stars

Awesome gym

The staff I've met have been knowledgeable, friendly and very helpful and all very professional. I'm glad my previous gym closed and I discovered energie. I'm really enjoying going to the gym again ! Thank you

June 22, 2023
Rated 1 out of 5 stars

Smelly gym

The gym in Canterbury has extremely bad maintenance, it’s super dirty and smelly. Smells bad everywhere, the bathrooms, the training areas. The equipments are old and need urgent repairs. It’s always busy, there’s no enough air circulation. I do not recommend, even with the low cost.

May 30, 2023
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Danislei,

I hope you're well.

We're very sorry to hear that the facilities in your énergie gym are not up to a satisfactory level. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.

Thanks for leaving feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

EXTRA HIDDDEN COSTS

Please be careful when joining this place .
I joined using the online offer of first month for £10 on the 8th March 2023.

Come the 21st March I had apparently missed a Direct debit ( when I had set it for the 24th each month)
I received an email stating I owed for the first month £15.26 !
And then £20 admin fees for breaking payment date .
I called up and spoke to a lady on reception to be told it was an error and she would sort it . Nothing came of it
Today I slammed them on social media as they are still pushing the promo of join for £10 only first month and was asked to call them
I called up to be told by boss I needed to pay the extra £5.26 as its for me setting the direct debit for the 24th ??
They nicely offered to pass the admin fees but this still wasn't a full month I had paid for yet being charged for more??? Its a dodgy experience in which I've now cancelled the direct debit and left . Considering this gym is a rude unfriendly place and dirty with broke equipment I don't think they should treat ppl this badly.

March 28, 2023
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey M Clements,

I hope you're well.

We at énergie Fitness are very sorry to hear you are unhappy with some of the payments that you have incurred throughout your membership. We assure you that all fees are clearly stated in your membership T & C's however, if you feel this is incorrect please contact your énergie gym immediately. We sincerely hope this query can be resolved asap.

Thanks for leaving feedback, we always appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

No new updates

No new updates, machines have been broken for over 6 months. There is no urgency to make the place better.

March 10, 2023
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Adam,

I hope you're well.

We're very sorry to hear there are certain issues with the facilities at your énergie Fitness club and we sincerely hope these issues can be resolved swiftly. Please speak to a member of staff about these issues and they will be more than happy to provide an update.

Thanks for taking the time to leave feedback, we really appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

Broken equipment

The gym is ok when equipment gets broken it doesn’t get fixed just a sign put on it and that’s that so less choice of equipment to use and people having to wait around because of broken equipment.not at all happy with paying a monthly fee for a year when I can’t use the equipment I want to use because it doesn’t get fixed I won’t be renewing my membership

February 10, 2023
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey Barry,

I hope you're well.

We completely understand there are a few areas we need to improve in to deliver the perfect health and fitness experience to our valued members. Rest assured we will certainly take your comments into account moving forward as we are constantly trying to improve. Thank you for taking the time to leave a review, your feedback is vital to us here at énergie Fitness.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

Dirty equipment

There is a wide range of equipment but it is not kept clean. If you use the dumbbells you have to wear black because they leave black stains on your skin and clothes. It is also not very clear what to do on your first visit e.g. do you have to sign in etc?

February 3, 2023
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey EK,

I hope you're well.

We're happy to hear you are somewhat satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.

Thanks for taking the time to leave a review, we really appreciate all feedback from our members.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

This is a no frills gym

This is a no frills gym. It's fine but things have lapsed on the cleanliness front. Not enough wipes for the machines (blue roll and slray would be fine). There's a toilet in the ladies that has been broken since before it was an energie franchise. It's all a bit depressing really.

December 8, 2022
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey Angela,

I hope you're well.

We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.

Thanks for taking the time to leave a review, we really appreciate all feedback from our members.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

I really like this gym

I really like this gym. It's very clean, tidy, and organised. Staff are very friendly and helpful. The gym has all the equipment I need for a good workout. It's also a good price and won't break the bank!

November 23, 2022

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