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Energie Fitness - Canterbury Reviews 

110
TrustScore 3.5 out of 5

3.4

Unit 7, St. George Centre, CT1 1UL Canterbury, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Does the job, affordable memberships. Could do with more classes in the evenings/weekends, I currently pay for the more expensive membership to get classes but don’t get the opportunity to go to class... See more

Rated 5 out of 5 stars

I really like this gym. It's very clean, tidy, and organised. Staff are very friendly and helpful. The gym has all the equipment I need for a good workout. It's also a good price and won't break the b... See more

Rated 4 out of 5 stars

I like the informal atmosphere and simplicity of the gym. Staff are welcoming and attentive. Changing and toilet/shower area always clean and tidy.Equipment is straightforward and no-nonsense, geared... See more

Rated 5 out of 5 stars

I recently joined the Energie gym in Canterbury after a recommendation from a friend to try it out. The staff were very helpful, with one in particular taking time to show me the machines and equipmen... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 7, St. George Centre, CT1 1UL, Canterbury, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

110 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(110)

594 reviews in the last 12 months

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Rated 4 out of 5 stars

A lovely place to workout!

The staff are really friendly and supportive which makes for a great experience. There is a variety of equipment to suit all needs and to allow for a variety of work outs which is amazing considering how much each it is compared to other gyms. However, I have found on occasion the classes end up over booked so there is not enough space for everyone. Also, the room the classes are run in is open to the rest of the gym which is something I have not experienced before at other gyms. This can make hearing the instructors difficult because of the noise of the gym and makes it feel less private. Regardless of this, I have enjoyed using energie fitness gyms and will carry on doing so.

February 24, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Laura,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Overall great staff but men’s changing…

Overall great staff but men’s changing rooms a bit smelly sometimes.

February 22, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi there,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Very good gym

Very good gym, with a great and helpful staff

February 22, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Albert,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great staff

Great staff, good training classes and a friendly place

February 22, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey there,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Good gym

Good gym, looked after well. Friendly staff cheap as well which is always a bonus

February 21, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Rudie,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 2 out of 5 stars

Member for 2 years

Been a member for 2 years but lately stopped enjoying my time here. What keeps me here is the price and good membership offers which can be frozen and didn’t have any joining fee. Standard gym with basic facilities but these do need updating. Some machines aren’t fully equipped (e.g cable machine doesn’t have ankle straps so I’ve had to buy my own). If paying a full membership for a gym I feel like they should have all necessary equipment. The smell in the gym is horrible it hits you as soon as you walk in and the choice of music is usually awful. Gyms okay for getting your workout done but nothing special and don’t generally feel uplifted when I’m there.

February 21, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Amelia,

Thanks for sharing your feedback. I’m really sorry that we haven’t met your expectations. We value our members above all else and we hate letting them down. We are continually aiming to improve the service we offer, so I will pass your comments back to the team.

Rated 5 out of 5 stars

Fantastic gym love all staff &…

Fantastic gym love all staff & equipment! Totally addictive!!

February 21, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey there,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Friendly

Friendly, and Helpful staff+ good vibes

February 21, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Alex,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

CAG's review

I like the gym very much. I have the motivation to go to the gym very often. I feel more pumped everyday I step into this gym. I like the staff they are good to me. I'm also very happy with the spin the wheel contest as well.

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Colin,

I hope you're well.

Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

The Canterbury gym is welcoming and…

The Canterbury gym is welcoming and friendly. It does not pretend to be what it is not. All the equipment is suitable for the likes of me, 73 year old. The changing facilities are basic,but he wants a powder puff changing room. There is adequate lockers, toilets and showers. Each time I and my partner turn up a crew members is ensuring the gym and facilities are kept spotless.

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey Lynda,

Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.

Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.

Thanks again, and we hope to see you again soon!

énergie Fitness Central Team

Rated 5 out of 5 stars

A joined nearly a year ago and with…

A joined nearly a year ago and with support from all the personal trainers and workers shout out to you all because my confidence has gone from zero and not leaving my house to having a 2nd family and people I call my close friends! Wouldn’t of got this far without you all Rochelle you’re the best girl 💕

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Zoey,

Thanks for leaving a great review for Rochelle and the team. You’re absolutely right, they go above and beyond to make everyone’s health and fitness journey energising and fun at énergie Fitness – where you belong. We’ll be sure to share your praises with them!

Rated 4 out of 5 stars

A good gym

Helpful, friendly staff, good quality machines and usually decent music

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Harry,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Really good experience

Really good experience!
The staff are so helpful and it is small so you don't need to worry about being daunted when you first arrive. Exactly what I need in a gym and in a useful location.

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Alex,

Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.

Thanks again for leaving a review, it's really important to us to hear what our members think.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym.

Fantastic gym. I've been a member for about 18 months. It's got everything you need for any type of training and really friendly, helpful and knowledgeable staff.

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi there,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Lovely gym

Lovely gym, however one of the workers had commented on the length of time I have spent in the gym and it cringes me out

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi there,

Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Budget gym that does what it sais on…

Budget gym that does what it sais on the tin, cant argue with the price and the staff are all really friendly.

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey Malcolm,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

The gym gives me everything that I…

The gym gives me everything that I wanted.
The staff are excellent

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi Nicol,

Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.

Thanks again for leaving a review, it's really important to us to hear what our members think.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Canterbury team are fab!

Energie Fitness Canterbury team are enthusiastic, polite and always available for fitness advice. Top marks!

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi JC,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Good gym

Good gym, really nice staff, but really really needs air con in the summer!

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hi George,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great place

Great place. Staff are very friendly and helpful.

February 20, 2020
Unprompted review
Energie Fitness - Canterbury logo

Reply from Energie Fitness - Canterbury

Hey there,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

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