Banner for Energie Fitness - Citywest

Energie Fitness - Citywest Reviews 

264
TrustScore 3.5 out of 5

3.5

Unit 1A, Citywest Shopping Centre, Dublin24 Dublin, IE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

There are several issues with the gym. The air conditioning/ventilaton system isn't powerful enough and the gym feels very warm even on days when it's not that hot outside. Another issue is the equipm... See more

Rated 5 out of 5 stars

I’ve been a member of this gym since it opened, and it’s always been a fantastic experience. The trainers are friendly and welcoming, which makes coming here something I really enjoy—especially my day... See more

Rated 5 out of 5 stars

I have been visiting Energie fitness citywest more than a year now. Begin a beginner at gym I only did treadmill and cycle initially (a bit shy😂). Later on I joined group sections and it worked for m... See more

Rated 5 out of 5 stars

Fantastic gym, great variety of classes. Big shout out to Karen, who always has time to implement the right technique and introduction to new equipment. Gym could use more treadmills as it’s difficu... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 1A, Citywest Shopping Centre, Dublin24, Dublin, Ireland

3.5

Average

TrustScore 3.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(264)

594 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great gym

I joined this gym temporarily 5 years ago while I wanted to find a suitable gym nearer home. Why did I stay? There is a good variety of classes. The staff are friendly and encourage members to push themselves. On the downside air conditioning has been promised each summer. The studio usually has 1/2 fans but it becomes very hot in warmer times. The spin bikes have not been upgraded since the gym opened and badly need to be serviced. Tonight the first 4 bikes I sat on the saddle wouldn’t tighten. This is dangerous!
There is a good variety of gym equipment to be used in classes or on the gym floor.
I highly recommend this gym.

May 30, 2024
Unprompted review
Rated 3 out of 5 stars

More equipment needed.

More equipment needed.

May 10, 2024
Energie Fitness - Citywest logo

Reply from Energie Fitness - Citywest

Hi JJ,

I hope you're well.

We appreciate your feedback regarding the equipment available to you in your gym. We will certainly take your comments into account moving forward and improve the facilities we provide to our valued members.

Thank you for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

Crowd is good but the gym has to think…

Crowd is good but the gym has to think about adding abs machine and obvious the ventilation system is missing which causes more sweat in summers and everyone is sweating.

May 10, 2024
Energie Fitness - Citywest logo

Reply from Energie Fitness - Citywest

Hey Kabir,

I hope you're well.

We appreciate you taking the time to leave us a review as our member's feedback is invaluable to us when trying to improve. We will certainly take your comments on the equipment and facilities moving forward.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

Energie is a nice gym

Energie is a nice gym, i like the classes and the overall environment, but i feel there is room for improvement such as increasing the opening hours, i know most gyms close at 10pm, but there a lot of people who finish work after 10pm and will not have time to go to the gym and in the weekends the gym closes very early, In addition to this i think we need more equipment throughout the gym such hack squat machine, lying leg curl machine, pull down machine, I know the gym has limited space but this equipment are essential in a way. thank you

May 17, 2024
Energie Fitness - Citywest logo

Reply from Energie Fitness - Citywest

Hi Sam,

I hope you're well.

Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our classes and the overall gym environment. We understand your concerns regarding our opening hours and the availability of certain equipment. We are constantly looking for ways to improve our services and facilities, and your input is valuable to us.

We will take your suggestions into consideration as we plan for future improvements. We appreciate your continued support and look forward to serving you better in the future.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Amazing team

The staff are extremely helpful and kind, always have a smile on their face. The gym is always clean regardless of the time you attend, so grateful for that.
Thank you to the team

May 3, 2024
Rated 4 out of 5 stars

Citywest energise

Joined energise citywest last year, love how bright it is with big windows and the layout. Recently got back into it and enjoying all the classes.
All the instructors are very friends and approachable and I feel very comfortable in the gym.

April 12, 2024
Rated 1 out of 5 stars

The renovation was done a long time…

The renovation was done a long time ago. A lot of equipment needs to be replaced because it is old. The problem is with the toilet, shower, everything is very bad there. But on the other hand, the fee is small per month. Probably if the conditions are better, then the quality of service will be better.

April 12, 2024
Energie Fitness - Citywest logo

Reply from Energie Fitness - Citywest

Morning Golandec,

I hope you're well.

We appreciate you taking the time to leave a review and your comments regarding equipment in our gyms. We're always trying to improve the service we provide to our valued members and we certainly hope to do so in the near future based on your comments. With regards to the issues with the changing facilities, please speak to a member of staff and they will be more than happy to provide an update.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Very professionally run with all…

Very professionally run with all options available for you. If you need assistance or a trainer all is available for you. No impositions on your training schedule and the safety is inline with regulations with appropriate signage in place. A very good place indeed.

March 22, 2024
Rated 1 out of 5 stars

The stair master isn’t working yet .

The stair master isn’t working yet .
Also there’s no weighing scale.

February 9, 2024
Energie Fitness - Citywest logo

Reply from Energie Fitness - Citywest

Hey Bobby,

I hope you're well.

We're sorry to hear certain pieces of equipment are currently under maintenance. We want to get these issues fixed asap so you can get back to your workout! Please speak to a member of staff and they will be more than happy to provide an update.

We really appreciate you taking the time to leave a review, it's always helpful to hear what our members think.

Have a great day,
énergie Fitness Central Team

Rated 4 out of 5 stars

New equipment

Staff are great,I attend classes only,which I really enjoy.Just 2 things,a lot of the bikes are not working properly, it would be great if they were repaired or renewed, also a yoga class in the morning woukd be great,evening classes don't suit me.

February 3, 2024
Unprompted review
Rated 4 out of 5 stars

Spin bikes to be replaced

Staff absolutely fantastic and I would love to give them 5 stars. Adam, Jackson, Martin, Kevin, Dan and Nathan; professional but friendly and caring. Super team.
Unfortunately spin bikes are not up to the standard, often out of order due to its age.
Please consider replacing with more modern, which would have a monitor as a minimum.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

WOrsett gym ever

WOrston gym ever no hot water to showere and toilets locked been with this gym for long time only because it's near but honestly people need shower after gym at least

January 13, 2024
Unprompted review
Energie Fitness - Citywest logo

Reply from Energie Fitness - Citywest

Hey Mary,

I hope you're well.

We're very sorry to hear of the issues arising in your gym. We as a brand are always striving to offer the best fitness experience to all our members and that includes the facilities that are provided to you. It seems we have a way to go to achieve this goal and your feedback will certainly help us to improve. Please speak to a member of staff about the issue and they will be able to support you.

Have a great day,
énergie Fitness Central Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look