There are several issues with the gym. The air conditioning/ventilaton system isn't powerful enough and the gym feels very warm even on days when it's not that hot outside. Another issue is the equipm... See more
Location
Switch locationUnit 1A, Citywest Shopping Centre, Dublin24 Dublin, IE
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See what reviewers are saying
I’ve been a member of this gym since it opened, and it’s always been a fantastic experience. The trainers are friendly and welcoming, which makes coming here something I really enjoy—especially my day... See more
I have been visiting Energie fitness citywest more than a year now. Begin a beginner at gym I only did treadmill and cycle initially (a bit shy😂). Later on I joined group sections and it worked for m... See more
Fantastic gym, great variety of classes. Big shout out to Karen, who always has time to implement the right technique and introduction to new equipment. Gym could use more treadmills as it’s difficu... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Unit 1A, Citywest Shopping Centre, Dublin24, Dublin, Ireland
3.5
Average
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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It is very clean space and i have many…
It is very clean space and i have many machines for using, which is great!❤️
March 17, 2023
Member of staff Tracey is very rude…
Member of staff Tracey is very rude dealing with the customers. She was talking on the phone with a raised voice and hung up the phone in the middle of a conversation. Staff like Tracey who has a temper and has no patience, shouldn't be dealing with customers at all.
I was a member for a few years, not a big choice was in this area so the gym was ok. Shop around before joining the gym, there are few in this area now. For a little bit extra you’ll have better facilities, better equipment and more space.
March 10, 2023
Unprompted review
Reply from Energie Fitness - Citywest
Hi Ai,
I hope you're well.
We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Great no probs at all
February 3, 2023
I'm there almost everyday
I'm there almost everyday. Good stuff and even better crew who is really happy to help.
January 19, 2023
To be honest There is not all the…
To be honest There is not all the equipment, you have enough space to arrange everything nicely and add a new one 😉 And some equipment needs service because you can hurt yourself
January 4, 2023
Reply from Energie Fitness - Citywest
Hey Grzegorz,
I hope you're well.
We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.
Thanks for taking the time to leave a review, it is always appreciated.
Have a great day,
énergie Fitnes Central Team
Great Fitness classes
Fitness class in this Gym are great, timings and sessions are more which makes it convenient for anybody to attend anytime and mostly after office hours.good equipment , for beginners its great experience.
December 15, 2022
Paper towels to sanitize the machines…
Paper towels to sanitize the machines are rarely available , increase the variety of machine
December 1, 2022
Reply from Energie Fitness - Citywest
Hey Stephen,
I hope you're well.
We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.
Thanks for taking the time to leave a review, it is always appreciated.
Have a great day,
énergie Fitnes Central Team
I asked for a personal trainer
I asked for a personal trainer, they said will sent a mail to me and they didn’t. So I cancelled my membership. The exact date am not remembering but after that I didn’t go to gym. Thank you
November 2, 2022
Reply from Energie Fitness - Citywest
Hi Neenu,
I hope you're well.
We're really sorry about the lack of communication on our end and sincerely hope to improve this in the near future to once again gain your trust as a valued member.
Thanks very much for leaving feedback, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Covid precautions
People that work in the gym are very kind, and give us all the support needed. However the gym has not a good cleaning, the equipments are always with dusty, we don’t have disinfectant spray and paper to clean the equipment when we finish doing the exercises, the gym should be more concerned about Covid precautions.
December 1, 2022
Reply from Energie Fitness - Citywest
Hey there,
I hope you're well.
We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.
Thanks for taking the time to leave a review, we really appreciate all feedback from our members.
Have a great day,
énergie Fitness Central Team
Happens to welcoming and warm.
Happens to welcoming and warm.
Most importantly friendly faces I'd say.
November 24, 2022
Great experience,friendly staff,gym…
Great experience,friendly staff,gym very clean.
November 25, 2022
Bad customer
Bad customer
We service… the staff have no respect for customers
Very cheeky and arrogant. They need to go for training on how to deal with customers. Awful experience I had
September 6, 2022
Unprompted review
Reply from Energie Fitness - Citywest
Hey Aida,
I hope you're well.
We're really sorry to hear that you have had a negative experience at one of our gyms as this falls far from the standards we set at énergie Fitness. If you would like to speak with the gym manager regarding your experience please contact your gym directly.
Thanks for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Very terrible gym
Very terrible gym. I signed up to the gym and they billed me 2 times for my gym membership (The sign up fee is €59.99, so they billed me €120). They dented my account the following month for 2 gym memberships even though I only had 1 membership. I cancelled my account that month. I reached out by phone and email and I received a refund 28 days after I was issued the refunds.
Even though I had cancelled my account they continued to bill my account for 2 months after. I sent an email requesting for a refund. They wanted to issue my refund to in 28 days. I went to my bank so I would get my refund in 3 working days.
June 1, 2022
Unprompted review
Reply from Energie Fitness - Citywest
Hi there,
I hope you're well.
We're really sorry to here that there was a mix-up with some of the payments coming out of your account. We hope this issue has since been resolved however, if you feel this is not the case please contact us at communications@energiecentral.com.
Best wishes,
énergie Fitness Central Team
Citywest
Citywest, Such a nice location and lovely staff although only 2 bikes in the whole gym and one out of service that needs to be fully replaced .. Not alot of duplicate equipment to use so a lot of waiting around and improvising your routine if it's structured to certain machines, even in quieter times. I would recommend getting a few more bikes (2 or 3 at least that work) very surprised as even government funded gyms have more than one. Hope this could change for the future. Thanks guys!
August 16, 2022
Reply from Energie Fitness - Citywest
Hi Jem,
Thanks for sharing your feedback. I’m really sorry that the equipment didn’t meet your expectations – or ours. Clearly, we fell short, and I apologise.
Please be assured that we will take steps to address the issue. We value our members above all else and we hate letting them down.
Again, we’re sorry we dropped the medicine ball this time. Please do give us another chance and feel free to reach out to chat further.
Have a great day,
énergie Fitness Central Team
Good equipment and friendly staff
Good equipment and friendly staff, not too busy and good opening/closing hours. Clean place I would give 5 stars but no water fountain so I had to carry extra bottles of water.
August 14, 2022
Reply from Energie Fitness - Citywest
Hi Divyansh,
Thanks for your review. We value your feedback and are delighted that you enjoyed your experience.
We also appreciate your comments on the facilities. We’re always working to improve our member experiences and we will use your useful feedback to make improvements.
Best wishes,
énergie Fitness Central Team
MIROR :D
If there ıs no mirror in the gym, there ıs no way to say that's a decent gym. Gym needs mirrors all around the place. other than that everything is fine. :)
August 5, 2022
Reply from Energie Fitness - Citywest
Hi Butahan!
We're thrilled to hear that your overall experience at énergie Fitness has been positive!
We're sorry that you feel there is something missing from our facilities and we want you to know that we're always using member feedback to improve our gym spaces so this will be passed on to the team!
We hope to see you again soon and will continue to work to provide the best experience possible!
Thanks,
énergie Fitness Central Team
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