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Energie Fitness - Colchester Reviews 

193
TrustScore 3.5 out of 5

3.6

Unit 4 Stanway Retail Park, Peartree Road, CO3 0LX Colchester, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Here we go again The regular motivated 0600 gang get there. ....waited 30 minutes. No one opened Good idea put the membership up but no one bothers to open! Always a surprise when it's open at... See more

Rated 5 out of 5 stars

So, I'm a fat, middle aged, socially awkward, swamp witch of a human being who tends to avoid humans wherever possible. As I'm sure you can imagine, heading to the gym wasn't something I was looki... See more

Rated 5 out of 5 stars

Such a friendly and welcoming gym.All of the staff have been so helpful and always make you feel comfortable asking for help or advice.Other members are very friendly too. Very well equipped gym with... See more

Rated 5 out of 5 stars

All the workers know exactly what they’re doing and the way they render their services are awesome and professionally. I really do like the place because it’s not cloudy with clients and you really... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 4 Stanway Retail Park, Peartree Road, CO3 0LX, Colchester, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

193 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(193)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kit always clean and in good condition

Kit always clean and in good condition. Staff friendly and always on hand. Shower/changing room always clean. Just can't understand why people who use the gym sit on equipment and use their smart phones, if they need a break go stand away from the kit.

March 18, 2022
Rated 5 out of 5 stars

Great Gym

Great gym, clean, friendly and helpful staff and heaps of machines, classes and free weights

February 4, 2022
Rated 4 out of 5 stars

The bathroom can do with a clean but…

The bathroom can do with a clean but the gym is great

February 4, 2022
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hi Richard,

I hope you're well.

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Énergie Colchester - great friendly gym

Still loving énergie Colchester - I particularly enjoy the classes, lovely PTs and staff who keep things fresh and challenging. Always a friendly atmosphere and staff there to help if you need. Cleaner does a great job throughout gym, changing rooms good, plenty of lockers, good hot showers, and loads of sanitiser and cleaning stuff available. Access to énergie online classes has been really useful, still occasionally dip in for a Zoom class now and then, but nothing beats a trip to the gym 😊

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing gym

Absolutely amazing gym, positive and great environment. Staff are so helpful and supportive. Overall an amazing place to be and always looking forward to going.

January 28, 2022
Rated 5 out of 5 stars

New gym

Very friendly and helpful staff and a well set out gym.
I’ve just joined and I’ve been made to feel very welcome and supported.
Clean, friendly and easy to access.

January 28, 2022
Rated 5 out of 5 stars

It’s a good gym

It’s a good gym. The staff are great and very helpful and friendly.
The entry system is a real problem. You use your fingerprint and this RARELY works so the staff have to let you in.
I advise you try and go at a quiet time to avoid people blocking the machines sitting on their mobile phones which happens a lot.
But other than that, a nice, small, clean gym.
Good changing facilities

November 12, 2021
Rated 4 out of 5 stars

Good Value

Good Value , Friendly Staff .

September 13, 2021
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hey Paul,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

I have not been at energy fitness for…

I have not been at energy fitness for long. So far it has been a good experience, good range of equipment, Keeping on top of the covid cleaning rules and staff around if needed.

September 10, 2021
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hi Teri,

I hope you're well.

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent all round service and thoroughly recommend it

I have recently rejoined and can honestly say I love it and wouldn’t want to go anywhere else. It’s friendly, staff are great, it’s clean, has great equipment all at a reasonable price. Definitely recommend it!

August 27, 2021
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hey Lydia

We are really glad to hear your positive feedback, we love hearing that our members are happy.

However it seems you may have left us the wrong star rating based on what is in your review, if you could possibly change this or leave another review that would be fantastic. Thanks again for the feedback!

Have a great day
Dan

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Make you welcome when you go there. Very clean. Just Very enjoyable going there.

August 22, 2021
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Reply from Energie Fitness - Colchester

Hi Norris,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym with friendly staff and good…

Great gym with friendly staff and good range of equipment

August 13, 2021
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hi Arkine,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 1 out of 5 stars

I was told there would be staff to help…

I was told there would be staff to help you at all times. every time I went they were standing by their office chatting. I have since cancelled my membership as I hadn’t had an induction and didn’t know how to use the machines. Would not recommend

August 13, 2021
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Reply from Energie Fitness - Colchester

Hi Samantha

We really appreciate your honest feedback, and we’re sorry we let you down. Our company always strive to make our members feel as welcomed and assisted as possible in our gyms.

Please know that I will pass your comments on to the gym in question to correct this issue and stop it from happening again. Thanks again for the feedback.

If you have any further comments or queries please don't hesitate to contact communications@energiecentral.com

Best Wishes
Dan

Rated 3 out of 5 stars

Decent gym some very rude staff but not…

Decent gym some very rude staff but not all customer service is not the best but the gym has all you need and is quit clean members are generally friendly and respectful of social distancing and cleanliness.

July 30, 2021
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hi Raffaello,

I hope you're well.

We're glad to hear that you're enjoying the atmosphere in your énergie Fitness gym. However, we understand there are still things we need to improve to create the perfect member experience. If you have any suggestions for improvement in the gym, please run it by a member of staff and they will be more than happy to listen.

Thanks for taking the time to leave a review, we appreciate all feedback.

Best wishes,

énergie Fitness Central Team 

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, great choice of equipment and classes, amazing value for money

July 30, 2021
Energie Fitness - Colchester logo

Reply from Energie Fitness - Colchester

Hi there,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

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