I’ve done a couple of classes with Joseph recently and both have been really good. The Sunday morning cycling on 9 August was spot on, as usual. After a Saturday night out and being at the end o... See more
Company replied
Location
Switch location27 Cricklewood Broadway, Cricklewood, NW2 3JX London, GB
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See what reviewers are saying
Clean and organised gym, with excellent environment. Professional, helpful and friendly staff. The variety of training machines is high and with good quality. It has a good range of classes opt... See more
I joined this gym last year and couldn’t be happier. The two owners are great guys who clearly care about the place and its members. My trainer, Andrea, is excellent – knowledgeable, supportive, and... See more
Company replied
Has a decent ranges of machines and weightlifting equipments. I like the yard had no problem even if its a small place. The gym is usually packed due to small spaces but manageable. The lockers howeve... See more
Company replied
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
27 Cricklewood Broadway, Cricklewood, NW2 3JX, London, United Kingdom
4.5
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Spacious, clean, friendly, great price
Spacious, friendly, clean gyms with all the equipment and classes I need!
June 5, 2024
Unprompted review
The gym is fair
The gym is well equipped. However, it is not spacious enough. The gym needs more lockers as the locker spaces aren't enough.
April 26, 2024
Reply from Energie Fitness - Cricklewood
Hi there,
I hope you're well.
We're glad to hear that you are satisfied with the equipment available in your énergie Fitness gym however, we appreciate your feedback with regards to the size of the changing facilities. We will certainly take this feedback into consideration when trying to improve.
Thanks for taking the time to leave a review!
Have a great day,
énergie Fitness Central Team
Best gym option in Cricklewood
Clean and organised gym, with excellent environment.
Professional, helpful and friendly staff.
The variety of training machines is high and with good quality.
It has a good range of classes options too at affordable prices, which probably makes this gym the best option in Cricklewood.
However, the changing room is gender mixed and the classes room is small without sound proof walls, which is not ideal/suitable for certain workouts.
It doesn’t not offer car park.
April 30, 2024
I like because it is close to my house…
I like because it is close to my house but I dislike because the equipment are old and damaged also the floor is with carpet what make the gym smells bad
April 26, 2024
Reply from Energie Fitness - Cricklewood
Hey Tatiana,
I hope you're well.
We're really sorry to hear you are unhappy with certain aspects of your local gym. We want to provide a space for our valued members that gets you excited and motivated to workout! We understand that we have a few steps to take to improve on the issues above and deliver the perfect gym experience to you.
Thank you for taking the time to leave a review, we really appreciate the feedback.
Have a great day,
énergie Fitness Central Team
Small gym but great
Small gym but great
Good atmosphere
Lovely people
Great management team
March 1, 2024
They don’t want to cancel your membership when you tell them too
I called them to let them know that I had mistakenly bought a membership there when all I really wanted to do was ask to see the membership contract before committing to a purchase. If I wish to discontinue my subscription, they advise me to send them an email. They have just plain disregarded my email, despite my having sent it. They haven't responded to me all day. When I don't want to come to this gym, they are attempting to steal my money. I advise you don’t go to this gym if don’t want problems trying cancel your membership.
February 18, 2024
Unprompted review
Reply from Energie Fitness - Cricklewood
Hey Joseph,
Hope you're having a great day.
We're sorry for the lack of communication on our part as we want to deliver the highest level of customer service at all times. Please note, you can cancel your membership with ease online if you head to https://members.energiefitness.com/. Vice versa, please feel free to call the gym directly and the team will be able to assist you.
Thanks for taking the time to leave a review, we always appreciate it!
Best wishes,
énergie Fitness Central Team
has very few/one piece of some of the…
has very few/one piece of some of the more essential gym items, eg power rack, bench press
February 9, 2024
Reply from Energie Fitness - Cricklewood
Hey Troy,
Hope you're having a great day!
We love to hear from our members on how we can improve because we are always striving to deliver the perfect fitness experience to our valued members. We want to deliver premium equipment that our members want and will certainly take your comments into account moving forward.
Thanks so much for taking the time to leave a review!
Best wishes,
énergie Fitness Central Team
Good, local gym… when they open on time
Friendly, clean gym with good equipment and never too busy at peak hours.
The gym is missing a decent floor space for core/ mat work. The main floor area is normally being used for classes whenever I go.
Also very disappointing that twice in 2 weeks I turned up during opening hours and the gym was closed. I waited outside in the rain at 8am for 45 minutes with a group of people before I had to leave. I’m not sure when they eventually opened the gym but it wasn’t a great start to a Sunday…
February 4, 2024
Unprompted review
Reply from Energie Fitness - Cricklewood
Hey Gemma,
Hope everything is well.
We appreciate your kind words with regards to certain aspects of the gym. However, we completely understand that there are areas of the gym that we can improve on to deliver the perfect fitness experience. With regards to the gym being closed during opening hours, we are very sorry about this as this is unacceptable on our end and we will certainly strive to ensure this never happens again.
Thank you for taking the time to leave us feedback, it's really valuable to us when trying to improve.
Best wishes,
énergie Fitness Central Team
Toilet was dirty and no tissue only one…
Toilet was dirty and no tissue only one male toilet and one shower
February 2, 2024
Unprompted review
Reply from Energie Fitness - Cricklewood
Hey Hussein,
Hope you're having a great day!
We completely understand your frustration on this issue and hope to improve based on your feedback. Thanks so much for taking the time to leave a review, your feedback is vital to us.
Best wishes,
énergie Fitness Central Team
I joined energie fitnes in criclewood a…
I joined energie fitnes in criclewood a month ago and it was worst experience really rude manager dont really recommend it .
December 8, 2023
Unprompted review
Reply from Energie Fitness - Cricklewood
Hey Luminita,
I hope you're well.
This review is very disappointing for us at énergie Fitness to see s the level of service you received is far from what we aim to provide to each one of our members. Rest assured we are always trying to improve the service we provide and your review will certainly help us do this.
Have a great day,
énergie Fitness Central Team
Not enough equipments in the gym
Not enough equipments in the gym, too busy ....very few to no steps and sometimes not enough bikes for a class as some are faulty
Classes do not start on time but sometimes finish on time so you don't get enough workout.
Instructors are overall good though
The online system doesn't work well
November 3, 2023
Reply from Energie Fitness - Cricklewood
Hey there,
I hope you're well.
We're happy to hear you are satisfied with your énergie Fitness experience however, we completely appreciate that we have some steps to take to deliver the perfect fitness experience. Please feel free to speak to a member of staff and they will be more than happy to address your concerns.
Thanks for taking the time to leave a review, we really appreciate all feedback from our members.
Have a great day,
énergie Fitness Central Team
One of the best gyms
Energie fitness is a family, you feel at home, no judgements made on your appearance
I have been to many of the local gyms, this by far is the best one
The machines are new and dependant on the time you go, you have a great choice
October 27, 2023
Old equipment. Needs new equipment
Old equipment. Needs new equipment especially the seats are quite torn and machines rusted.
October 6, 2023
Reply from Energie Fitness - Cricklewood
Hi there,
I hope you're well.
We are very sorry to hear that the facilities within your gym are not of the very high standards that we set ourselves at énergie Fitness. We aim to provide facilities and an environment that drives our members to reach their fitness goals. Please speak to a member of staff regarding your concerns and they will be happy to assist you.
Thank you for taking the time to leave a review, we really appreciate the feedback.
Best wishes,
énergie Fitness Central Team
Great workout - good fun
I have been going to Anila's classes for a while now and she never failed to deliver, I much enjoy all her classes and the energy she puts into them, whether it's core blast or HIIT. Highly recomend her.
October 1, 2023
Unprompted review
Rotten customer service
I froze my membership for a month but club took the money anyway then promised me a refund when I called to ask why, but then didn’t pay the refund and when I called to follow up on this, Manager, Andrea, insisted I tell her what I intended to do in 3 months’ time, was completely uninterested in what had previously been agreed several days prior, talked loudly over me over and over again, dropped the phone on me twice, then informed me she had cancelled my membership and I would get my refund in 8 weeks!
September 22, 2023
Unprompted review
Reply from Energie Fitness - Cricklewood
Hi Traker,
I hope you're well.
We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Many great people the atmosphere is…
Many great people the atmosphere is extremely positive
September 7, 2023
really good service
August 17, 2023
good
Very nice staff. Could do with resistance band pairs or chains for accomodating resistance. And also a nordic bench or something so people can do glute ham raises or nordic curls. Overrall very nice experience.
August 19, 2023
Unprompted review
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