I’ve done a couple of classes with Joseph recently and both have been really good. The Sunday morning cycling on 9 August was spot on, as usual. After a Saturday night out and being at the end o... See more
Company replied
Location
Switch location27 Cricklewood Broadway, Cricklewood, NW2 3JX London, GB
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See what reviewers are saying
Clean and organised gym, with excellent environment. Professional, helpful and friendly staff. The variety of training machines is high and with good quality. It has a good range of classes opt... See more
I joined this gym last year and couldn’t be happier. The two owners are great guys who clearly care about the place and its members. My trainer, Andrea, is excellent – knowledgeable, supportive, and... See more
Company replied
Has a decent ranges of machines and weightlifting equipments. I like the yard had no problem even if its a small place. The gym is usually packed due to small spaces but manageable. The lockers howeve... See more
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Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
27 Cricklewood Broadway, Cricklewood, NW2 3JX, London, United Kingdom
4.5
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Awful Customer Service - Giftcards
The whole referral gift card offer is a total scam. Not only do you have to fight to receive the giftcard but their customer service is appalling! As they have not replied to any of my numerous emails.
November 20, 2022
Reply from Energie Fitness - Cricklewood
Hey Alexander,
We are very sorry to hear that your gift card did not reach you. If this is still the case please contact your gym directly or contact us at communications@energiecentral.com. We sincerely hope this issue gets rectified asap.
Thanks for taking the time to leave a review.
Best wishes,
énergie Fitness Central Team
Very good environment and supportive staff . Strongly recommend
The gym environment is outstanding, the staff is very friendly and helpful. Motivational music in background boost your ability to lift more and more ...
Strongly recommended 👌
November 24, 2022
Really enjoy this gym.
November 25, 2022
I really like the gym
I really like the gym, the staff, they are very polite, friendly and attentive, the structure of the gym is also very pleasing to me, I recommend energie fitness to other people
November 25, 2022
I would like to share my experience at…
I would like to share my experience at the gym. I do classes on Sat and Sun. I really enjoy the classes because Joao is such a good instructor. He is very professional, he always finds challenging exercises and puts you into your break point, what is great ! Highly recommended.
November 25, 2022
GYM NOT OPEN AGAIN!
I went at 06.05 this morning and for the second time in a month the gym was NOT open. I waited outside until 06.50 and still it was closed. When i passed going to work at 08.20 it was still closed with a newer group of people waiting patiently outside. To be 5 or 10 minutes late is one thing but hours late in opening is totally unacceptable. Ever since the couple that were managing it left the pleace has gone downhill. Not as clean as it was, weights not in their right places, machines broken for weeks, vile music playing in the morning and not a very pleasant enviornment. I am now along with a couple of other members looking for an alternative gym that opens on time.
September 2, 2022
Unprompted review
Reply from Energie Fitness - Cricklewood
Hi Skye,
Thanks for sharing your feedback. I’m really sorry that we didn’t meet your expectations – or ours. Clearly, we fell short, and I apologise.
Please be assured that we will take steps to address the issue. We value our members above all else and we hate letting them down.
Again, we’re sorry we dropped the ball this time. Please do give us another chance and we will do our best to ensure that this doesn't keep happening.
Have a great day,
énergie Fitness Central Team
Highlights of awareness
A couple of the Machines wasn't working, which made it hard to do my intended workout. Alot of the staff are new so they don't now much about their online app when booking virital classes. Also the showers are sometimes not very clean. They don't have enough yoga and meditation classes on offer in class (gym). Not all the staff are friendly.
August 26, 2022
Reply from Energie Fitness - Cricklewood
Hello Louisa,
We really appreciate you sharing your thoughts. Allow me to apologise for where you felt we fell short. We are truly sorry that your experience at énergie Fitness did not meet your expectations – or ours. The team has been alerted to your feedback and we are taking immediate action to address the issue.
We hope you give us another chance and come back to experience a truly energising and inspirational énergie Fitness workout.
We love hearing good things but we also need to know where we can improve so we really appreciate your review.
Thanks again,
énergie Fitness Central Team
Small gym
Small gym. Not alot of equipment. But its clean. Good price with 30 days contract notice.
August 12, 2022
Reply from Energie Fitness - Cricklewood
Hey MOH,
We're sorry to hear that you aren't wholly satisfied with the facilities which have been provided to you with regards to the size of the gym and the equipment. Our clubs are always open to suggestions from our members so please feel free to speak to a member of staff.
Thanks for taking the time to leave a review, it's really important for us to hear.
Have a great day,
énergie Fitness Central Team
Reply from Energie Fitness - Cricklewood
Hi Ammar,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Friendly staff and clean gym
The gym is super clean and the staff is amazing also it's not expensive
July 29, 2022
Reply from Energie Fitness - Cricklewood
Hi Luigi,
Thanks for taking the time to leave a review!
We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.
Thanks again,
énergie Fitness Central Team
Comfortable and supportive environment
Comfortable and supportive environment. Amazing equipment and hell from staff. The atmosphere as a new gym-goer was welcoming and I feel really safe there.
July 29, 2022
Great onboarding processes and great facilities for a reasonable price
Onboarding process was quick and easy. Vicky gave a comprehensive tour of the gym, explained everything clearly and sent us the membership options without being pushy. Once signed up she give a mini induction and we were on our way :-)
July 29, 2022
Reply from Energie Fitness - Cricklewood
Hey Nasreen,
I hope you're well.
By the sounds of your review, you are enjoying your énergie Fitness experience so far however, you have rated us 1*? If this is a mistake could you adjust your rating. That would be greatly appreciated.
Best wishes,
énergie Fitness Central Team
I went there only once in 2months so…
I went there only once in 2months so decided to freeze my membership. Surprise surprise , I have got charged £70 out of nowhere after 3months, tried to cancel my membership during freeze time just in case but it wont allow me as it was FREEZED. No reminder emails or so, very disappointing and confusing, such an expensive membership for only 1 visit ! Never again.
July 4, 2022
Unprompted review
Reply from Energie Fitness - Cricklewood
Hey there,
I hope you're well.
We appreciate you taking the time to leave us feedback.
We're very sorry to hear you have been frustrated with our freeze and cancellation policy. Please note, many of our clubs have caps/limits on the time you are allowed to freeze your membership which likely explains the payments which have been charged to you. The recommended method of cancelling your membership is through our members area here: https://members.energiefitness.com/. If this does not work for you please contact your énergie Fitness gym directly and they will be able to assist you.
Best wishes,
énergie Fitness Central Team
Friendly gym with great service
It's conveniently located on Cricklewood high street, the gym is clean, the equipment itself is in great condition and the staff are friendly.
June 27, 2022
change and advice
I think the sports area should be ventilated more. I believe it should be possible to log in with a fingerprint.
June 18, 2022
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