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Energie Fitness - Cricklewood Reviews 

271
TrustScore 4.5 out of 5

4.5

27 Cricklewood Broadway, Cricklewood, NW2 3JX London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve done a couple of classes with Joseph recently and both have been really good. The Sunday morning cycling on 9 August was spot on, as usual. After a Saturday night out and being at the end o... See more

Company replied

Rated 4 out of 5 stars

Clean and organised gym, with excellent environment. Professional, helpful and friendly staff. The variety of training machines is high and with good quality. It has a good range of classes opt... See more

Rated 5 out of 5 stars

I joined this gym last year and couldn’t be happier. The two owners are great guys who clearly care about the place and its members. My trainer, Andrea, is excellent – knowledgeable, supportive, and... See more

Company replied

Rated 3 out of 5 stars

Has a decent ranges of machines and weightlifting equipments. I like the yard had no problem even if its a small place. The gym is usually packed due to small spaces but manageable. The lockers howeve... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 27 Cricklewood Broadway, Cricklewood, NW2 3JX, London, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(271)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect GYM

Great Classes, wonderful teachers and awesome atmosphere. Always clean and enough machine for everybody.

August 10, 2023
Rated 2 out of 5 stars

Very small and not enough machines or…

Very small and not enough machines or devices to do the necessary exercises.
Just one toilet.

August 3, 2023
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi Mohammadreza,

I hope you're well.

We're very sorry to hear that the facilities in your énergie gym are not up to a satisfactory level. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.

Thanks for leaving feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

Rude staff

Rude staff
Impossible to contact anyone.
Make it very difficult to cancel so they get more money .
Avoid .

August 4, 2023
Unprompted review
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hey there,

I hope you're well.

We're sorry to hear you have faced issues when trying to cancel your membership. Please note you can cancel your membership with ease via our Members Area here: https://members.energiefitness.com.

Thank you for taking the time to leave a review, we appreciate all member feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Small gym with lots of various…

Small gym with lots of various equipment.
Private area for weights, boxing etc
Friendly staff.
Not sure who's available to show you what equipment is best for different workouts (although I opted out of induction)
Always best to check how many people are in the gym before you go, as it tends to get crowded.

July 27, 2023
Rated 2 out of 5 stars
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi Aiham,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create a welcoming environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Perfect!

Small gym but very clean and organised! You have everything you need and more!! I love it!

May 25, 2023
Rated 5 out of 5 stars

Nice gym

The staff and very friendly and helpful. It is easy to book classes. The instructors are very motivating. However, the area where the classes takes place requires air conditioning. The fan is not enough. I enjoy attending this gym.

May 25, 2023
Rated 5 out of 5 stars

Great place

I have joined quite recently, but can already tell that it’s a great place. Classes are challenging, it’s clean and the atmosphere is awesome. People really go there to work out, not just to show off their new outfits. I can definitely recommend.

May 11, 2023
Rated 3 out of 5 stars

Énergie Fitness

Has a decent ranges of machines and weightlifting equipments. I like the yard had no problem even if its a small place. The gym is usually packed due to small spaces but manageable. The lockers however are too small and lack of big changing rooms. There’s some machines I would personally use that are not available. Overall, decent gym, great staffs and clean environment.

March 24, 2023
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hey AC,

It's wonderful to learn about the aspects of the gym that you enjoy. We acknowledge that there are areas for improvement to enhance your overall experience. Our commitment is to provide an exceptional fitness experience for all our members, and we'll certainly work towards achieving this in the near future, taking into account the feedback you've shared.

We sincerely appreciate you taking the time to leave a review. Your input is valuable to us.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

Customer service

Problem with my access pass, long wait to system recognise my payment.

March 13, 2023
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi Jose,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create an environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

It’s a rubbish gym and rubbing…

It’s a rubbish gym and rubbing customers service, the company stolons your money

February 10, 2023
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi Nizar,

I hope you're well.

We're really sorry to hear you are unhappy with the level of customer service provided to you. We aim to provide excellent customer service to each member who walks through our doors and it seems we have let you down on this occasion. Please contact the gym directly and they will be able to clear up any payment issues for you.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

The gym itself is fine.. But the classes?

My 3rd review....The gym itself is fine, Staff friendly...but the classes offered pretty poor... No changes or new ones in over a year. There has not been consistent Pilates classes for over a year. One trial for a couple of weeks, but that is all. All classes are high impact or spin, jut 2 yoga classes a week... not for the older crowd whom might have some mobility issues or joint pain. I am aware customers have been requesting Pilates classes and Zumba style classes, but no action taken. I do not believe is because people will not attend... some of the other classes they teach have a couple of people, but still on the rota. Older people are not taken in consideration, that is my opinion. Exercise is for EVERYONE.
I am expecting a standarised reply to this... "we fallen short"... etc...Also the "yard" is small, not private and the music is too loud. A gym without a proper studio to teach classes? Pure Gym on Finchley Rd has just opened, same monthly fee, 3 floors and huge variety of classes included so might consider changing.

January 6, 2023
Unprompted review
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hey CG,

We're really sorry that you are currently unhappy with the class selection available in your gym. We're always trying to provide new experiences to our members so please let the staff members in your gym know of your frustration and they will be happy to speak with you.

Thanks for leaving a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great atmosphere in Cricklewood

The staff are really friendly and helpful. There is a good selection of equipment. Everything is very clean and in good condition. And all at extremely reasonable prices.... no complaints!

January 5, 2023
Rated 4 out of 5 stars

Friendly staff

Friendly staff. Has the equipment I need and most people put back their weights so it is orderly, unlike many other gyms.

November 28, 2022
Rated 5 out of 5 stars

A fantastic gym

A fantastic gym. All the equipment I need. Clean. Friendly staff and best prices in the local area.
I have been a member for 6 months now and always been happy. Expect to stay for many years to come

June 30, 2022

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