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Energie Fitness - Hampton Hill Reviews 

226
TrustScore 4 out of 5

4.2

94-102 High Street, TW12 1NY Hampton Hill, GB


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See what reviewers are saying

Rated 1 out of 5 stars

As a long standing member together with my husband, I am sorry that I have to write a bad review, but our frustration has grown over a period of time. We completely understand the recent prob... See more

Rated 5 out of 5 stars

I was straggling to find gym suitable for me After my last place where I was extremely happy doing practical training/ cross fit I couldn't find place where I would be happy doing what I u... See more

Company replied

Rated 5 out of 5 stars

I recently joined hampton hill energie fitness and have been really impressed with everything! I was looking for an affordable gym locally having hurt my foot which put me out of action as I usually r... See more

Rated 5 out of 5 stars

I couldn’t not write a review on the spin cycle classes with Emma at energie, They are absolutely incredible! I leave feeling like I’ve worked so hard and that’s exactly what I’m looking for. Emma’s c... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 94-102 High Street, TW12 1NY, Hampton Hill, United Kingdom

  • 020 8087 2808

4.2

Great

TrustScore 4 out of 5

226 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(226)

579 reviews in the last 12 months

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Rated 5 out of 5 stars

Great gym for an anxious mind

For someone who suffers with anxiety and body dysmorphia this gym is pure escapism for me.
The staff reinforce confidence in your abilities with their proactive approach and caring nature, there doesn’t feel like any intimidation from customers as everyone greets you with a nod and a smile when you walk through the doors. For anyone looking to start their journey to building a better version of themselves I highly recommend using this gym as the staff are brilliant and the customers are all team players. It’s a great place to train in and being here only encourages you to work harder.

Great energy at Énergie Hampton.

August 14, 2022
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hi Charlie,

Thank you so much for this lovely review- we are so pleased to hear that you've been able to have a positive experience with us and wish you all the best on your fitness journey as part of the énergie Fitness family!

Our team will be delighted to hear that they've done a good job in making you feel welcome and comfortable and we can't wait to pass on this praise to them!

We look forward to welcoming you back to énergie Fitness - a place where you can truly belong!
énergie Fitness Central Team

Rated 1 out of 5 stars

Way too overcrowded for such a small space !!

I have been at this gym for a decent amount of time now, unfortunately it has gone down hill. They have taken way to many people in and it is overcrowded most times, it is a pretty small gym so this is really a problem. Although the equipment is new and it’s a nice gym there are just way too many people for the size of the area.

August 13, 2022
Unprompted review
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hi Smith, ​​

We really appreciate your honest feedback, and we’re sorry we let you down. ​​

The whole énergie Fitness team is committed to making your experience at the club inspiring and positive. We take your feedback seriously and we will be looking into how we can work to correct the problem and create a better environment for your workout amidst high demand. Please don't hesitate to reach out with any further questions.​

Thanks again for your feedback. We will do everything we can to make this right. ​

Best,​
énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent

Excellent - Alfie listened to what I wanted to achieve a put together a personal programme for me at the Hampton Hill gym.

August 12, 2022
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hi Simon,

Thank you so much for leaving your positive review- we're so pleased to hear that Alfie was able to give you a positive experience!

We hope you continue to be inspired on your fitness journey with us!
énergie Fitness Central Team

Rated 5 out of 5 stars

Enjoy

The Energy fitness is one of the best which I know. Very good equipment, friendly people, hi professional instructors. I am really enjoying to be there!

July 15, 2022
Rated 3 out of 5 stars

Generally fine gym on small side

Generally fine gym, however somewhat lacks space when crowded. Should have also one or two stations more for abs exercise. Staff is friendly though and it's clean with pretty positive environment.

June 18, 2022
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Reply from Energie Fitness - Hampton Hill

Hi Marko,

I hope you're well.

We're glad to hear that you're enjoying the atmosphere in your énergie Fitness gym and it sounds as if our dedicated team are delivering the high quality customer service we aim to provide. However,, we understand there are still things we need to improve to create the perfect member experience. If you have any suggestions for equipment in the gym, please run it by a member of staff and they will be more than happy to listen.

Thanks for taking the time to leave a review, we appreciate all feedback.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Love this little gym - it’s the best gym I’ve ever joined.

Love this little gym. The classes are great and good range of equipment. The thing that makes it stand out tho is the staff. They are all - without exception- fantastic. Always ready to help, greet at what they do and always have a smile. It’s a real family feel and better than any bigger or more expensive club. 10/10 all round.

May 27, 2022
Unprompted review
Rated 3 out of 5 stars

The class size is too small

The class size is too small and can never book classes unless you are up at 12 o clock at night when the opening of the advance days opens. Its very frustrating and since the classes are so full you should have more of them. I don't do weights and signed up for classes...but it's not working that well with only 6 to 9 ppl allowed to book in.

May 26, 2022
Unprompted review
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Reply from Energie Fitness - Hampton Hill

Hi Marina,

I hope you're well.

We're sorry to hear that you're not wholly satisfied with your énergie Fitness experience so far. We understand your frustration with regards to class availability. Please note that WOW! and Epic members receive priority booking.

Thank you for taking the time to leave feedback, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great gym

Great gym, nice new equipment and more good mix of free weights and machines, friendly staff and reasonable monthly rates.

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

A True Community

Energie Fitness in Hampton Hill is a great example of what being a community gym is all about. I really like that all the staff speak to you and get to know you, your goals, and what you enjoy doing in the gym. The facilities are really good and it is a lot bigger than it looks on the outside! I would highly recommend this gym to people in the Hampton Hill area.

May 20, 2022
Rated 4 out of 5 stars

Good gym

Great staff nice gym plenty to choose from staff very helpful I've been a member for 2months and will continue to join

May 20, 2022
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Reply from Energie Fitness - Hampton Hill

Hi Paul,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great, standard gym.

This is a great, standard gym.
Nice and clean, not too busy.
I wouldn't say it's THE BEST gym where the equipment is next level and the gym goers are hard core.
It's a good gym and definitely worth every penny.

May 6, 2022
Rated 4 out of 5 stars

Worth a visit

Friendly and welcoming staff, available to help if asked. No frills gym but has all the equipment needed. I was offered the chance to meet with a personal trainer to design an exercise programme (great idea) as I don't feel daunted by which equipment to use now - thanks to Connor . For the first time ever, I actually feel enthused about using a gym!! Only downside is that it has been difficult getting into a yoga class - I guess it's very popular - and the studio space is rather small. But I have had a couple of good pilates sessions already in there. Overall, I would definitely recommend checking this place out.

April 1, 2022
Rated 4 out of 5 stars

Awesome staff….. very reassuring!

When I first started training, Zoe and Nathan were absolutely great with assisting me. Showing me around and using the equipment. I had explained to them about my sight loss but they totally reassured me that it should not stop me from training and setting fitness goals.
Having a disability will NOT stop me from achieving my strength and fitness goals. Zoe, Nathan the whole Energie team….. RESPECT ✌️

March 25, 2022
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Reply from Energie Fitness - Hampton Hill

Hi there,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Fully booked classes

The gym itself and the people are amazing the thing that lets it down is the classes you can never get booked on and have to leave it to chance which isn’t ideal! So frustrating when you want to mix your exercise up.

March 25, 2022
Energie Fitness - Hampton Hill logo

Reply from Energie Fitness - Hampton Hill

Hey Christine,

We are very glad to hear you are happy with the gym itself and our team members are delivering the stellar service we aim to provide to every member. We are however sorry to hear of your frustration regarding booked up classes. Unfortunately due to the popularity of certain classes it can be hard to book a space.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

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