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Energie Fitness - Highbury Reviews 

206
TrustScore 4.5 out of 5

4.4

Energie Fitness Gym Highbury & Islington, 555 Liverpool Road, N7 8NP London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely local gym with approachable, friendly and knowledgeable staff. Great classes- I attend the yoga and pilates here- never disappointed with regular helpful teachers. Great value for money.

Rated 5 out of 5 stars

I have been a engergie gym member for over ten years. I like attending Holloway gym because I love spin class with Petra, and staff (Jade and David) are really helpful friendly and supportive Th... See more

Rated 5 out of 5 stars

Really enjoying this gym. Venus is incredibly kind and given I was nervous joining the gym she always makes me feel comfortable and welcome, especially on my first day.

Rated 1 out of 5 stars

I emailed last month to cancel my membership and didn't get a response. It's meant that I have paid another months fee and it won't cancel till the end of next month. I emailed again this week and sti... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Energie Fitness Gym Highbury & Islington, 555 Liverpool Road, N7 8NP, London, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(206)

594 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great value gym

Really great value gym! Friendly staff, all standard equipment you'd expect from a large gym and never too crowded or busy.

Very simple sign up and arrival experience and all the covid safety measure clearly explained including booking slot system, hand sanitiser stations and plenty of disinfectant for use.

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Thomas,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Decent equipment... If you can get your hands on it!

Has most of the main equipment you need although can be hard to get your hands on it if the gym is mildly busy

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Ankita,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great staff & great facilities!

The team cares about making improvements and tried as much to adjust to challenging times by coming with daily classes and webminars! Great local business :)

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Marisa,

Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great

Great, friendly staff, a lovely training environment, and very good with the Covid guidelines! There is also so much choice - you can never get board with your workout!

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Annabel,

We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.

Thank you for taking the time to leave a review, we really appreciate your kind words.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

New member

I have recently moved to the area and love the gym. It has all the equipment I need, the trainers are friendly and the classes are a good workout as well!

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hey Tlom,

Thanks for your great review of our gym, we . We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.

Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.

Thanks again, and we hope to see you again soon!

énergie Fitness Central Team

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. Great and diverse committed clientele!

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hey Hugh,

We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.

Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Energie Fitness is a nice gym.

Energie Fitness is a nice gym.
It's clean and the have a lot of different tools and lessons. I only had hoped they had more lessons over different days.

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

I hope you're well.

We are very happy to hear that you are satisfied with the gym itself and the equipment provided to you. With regards to your issues around some of the service being provided, we sincerely apologise as we want to deliver the perfect customer experience to every member that walks through our gym doors.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym.. worth at least a visit!

Great staff! Clean gym! New and modern machines! I highly recommend it!

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Amazing gym. Good stuff

I m going to this gym from more than a month, it s really good and they have got all you need.

September 25, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Luciano,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please let your club know.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Amazing

Amazing, clean gym. Full of positive vibes and professional, friendly staff. Feel very safe here during covid sytuation. Highly recommend!

September 11, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Krzysztof,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great local gym

I've been a member for three years. A great local gym within walking distance, so very convenient for exercising around work and on weekends. Staff are friendly, approachable and helpful. The gym is clean and spacious with a range of gym equipment. If you're looking for an affordable local gym then look no further.

September 3, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Emelia,

Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please let your club know.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

This is a great gym

This is a great gym, it is always clean and the staff are really helpful! It also has a good range of machines to use.

August 31, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hey there,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Really happy with Energie Fitness…

Really happy with Energie Fitness Highbury . Its really clean and the staff are amazing .

August 31, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Lauren,

Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

Thanks again – we appreciate it!

Have a great day!

énergie Fitness Central Team

Rated 5 out of 5 stars

First time gym goer

First time gym goer. Really friendly staff who were so helpful. I was not intimidated. Great range and gym was clean and all socially distanced. I chose well.

August 31, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback.

Best wishes,

énergie Fitness Central Team

Rated 1 out of 5 stars

They took another payment even though I…

They took another payment even though I cancelled in February and paid my 1 months leaving notice for March... not happy. Also constantly text and email you trying to get you to sign up again despite me asking them to deleted my contact information. Do not recommend this gym.

March 30, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Sam,

Thanks for taking the time to write a review. I'm so sorry about your unfortunate experience at énergie Fitness and i'm particularly dismayed to hear that you are receiving further communications after you have opted out.

I would hope that this issue has been resolved directly with your local club but if this is not the case, please do let us know and we will try our very best to rectify this for you.

Rated 4 out of 5 stars

There is not always blue tissue or…

There is not always blue tissue or sanitiser ready for use and the toilets are not always clean

March 24, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Mary,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect but we will try our hardest to close that gap in the near future.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Good atmosphere

Good atmosphere, enough space. Nice and light. Changing facilities are fine. Cleanliness ok. Equipment works! Could get full range of kettle bells!

March 4, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

If you have any suggestions for improvement, please run it by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

I absolutely love this gym - Tuesday evenings are an issue for capacity though hence the 4 stars instead of 5

I absolutely love this gym: small, friendly, really good onboarding process, great staff, reasonably priced and a great selection of free weights. My only complaint - and the reason for not giving 5 stars is that it can get really really busy - Tuesday nights at 7ish are insane - compounded by classes which go on in the gym. Ive only been a member since Christmas so it may just be a post-christmas thing but if it isn't, its really something that needs addressing - probably by knocking the classes on the head.

March 4, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Good equipment

Good equipment, not too busy

March 2, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Alasdair,

Thank you for the 5 star review. Hope to see you at énergie Fitness again soon – it’s where you belong!

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