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Energie Fitness - Highbury Reviews 

206
TrustScore 4.5 out of 5

4.4

Energie Fitness Gym Highbury & Islington, 555 Liverpool Road, N7 8NP London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Lovely local gym with approachable, friendly and knowledgeable staff. Great classes- I attend the yoga and pilates here- never disappointed with regular helpful teachers. Great value for money.

Rated 5 out of 5 stars

I have been a engergie gym member for over ten years. I like attending Holloway gym because I love spin class with Petra, and staff (Jade and David) are really helpful friendly and supportive Th... See more

Rated 5 out of 5 stars

Really enjoying this gym. Venus is incredibly kind and given I was nervous joining the gym she always makes me feel comfortable and welcome, especially on my first day.

Rated 1 out of 5 stars

I emailed last month to cancel my membership and didn't get a response. It's meant that I have paid another months fee and it won't cancel till the end of next month. I emailed again this week and sti... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Energie Fitness Gym Highbury & Islington, 555 Liverpool Road, N7 8NP, London, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(206)

593 reviews in the last 12 months

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Rated 1 out of 5 stars

Expect mad aircon, always too cold

The only big issue in this gym is the air conditioning, which is awfully insane.
It’s always on, even when it’s freezing cold already, and there is absolutely no need for it. Moreover (and this is the worst) the strong cold airflow hits you directly (especially if you’re doing squat or bench press), and this is very bad. Many people complain about it, but it makes no difference whatsoever. The staff sometimes will agree to set it to a more acceptable power, but even then nothing happens.
I wonder
1) if they know how to use the system (there should be a way to set the splitters in a way that they do not blow on us);
2) how they do not realise that, besides the fact we risk to catch a pneumonia at every session, just training itself becomes dangerous (cold muscles are more prone to contracture or worse).

If it wasn’t for the above, quality/price is definitely a good gym.

February 29, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi,

Thanks for taking the time to write a review. I’m so sorry about your unfortunate experiences at énergie Fitness with the air conditioning.

Please know that we take complaints very seriously and I will pass your comments on to management. We listen to our members daily in our quest to continually improve and we work hard to make our gym an inspirational place to work out.

Please do not hesitate to reach out if there’s anything further we can do.

Rated 5 out of 5 stars

I have everything I need in the gym

I have everything I need in the gym the staff are super friendly and it’s a good price too nothing to complain about

February 29, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Armand,

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.

Thanks again!

Rated 4 out of 5 stars

Does the job

Does the job. Staff are super helpful. Friendly environment for all levels.

February 28, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi there,
 
Thank you for taking the time to review us. Our team members will be thrilled to hear that you had a great experience with them at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

If you have any suggestions for improvement please run it past a member of staff and they will be more than happy to listen.

Thanks again – we appreciate it!
 
énergie Fitness Central Team

Rated 4 out of 5 stars

Very kind staff when I came to register…

Very kind staff when I came to register in the gym
Not a lot of people in the mornings so i can exercise without stress.

February 28, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi BC

Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Spot on.

Nice run, clean and friendly local gym. Highly recommended.

February 28, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Gerard,

Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

Very friendly,helpful staff

Very friendly,helpful staff.
However,the cleanliness of the men's showers and toilets could be better.

February 28, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi there,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 1 out of 5 stars

Good morning Sir,

Good morning Sir,
I am very disappointed with the help that the academy gives to its students. When I looked for them, I said .... do you help me understand the devices and how to make and work them ??? the answer was positive, anyone is interested for positive responses. But it was the other way around, I had a follow-up day and the training washed my hands. ... as I said before, nothing more was done or said. JUST A DAY OF AID. Of course I did it alone ....... Last week I did a wrong exercise and ended up in a massage parlor because I did a wrong exercise and it gave me a very strong muscle pain in my back. ,, I had to pay £ 40.00 pounds.I still have until February 13 to exercise. Today I come to the academy and I want to speak to the manager or the ok manger., Thank you
Marilen

February 25, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Marilene,

Thanks for taking the time to write a review. I’m so sorry about your unfortunate experience at énergie Fitness.

Please know that we take reviews like this very seriously so I will pass your comments on to the team. We listen to our members daily in our quest to continually improve.

Rated 5 out of 5 stars

Great facilities for a very decent price.

Equipment is well-varied, lots of accessible workouts available, gym areas are spacious and easy to utilise, there's lots to do considering how low the monthly fee is compared to some less impressive gyms.

February 25, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Stephan,

Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.

Thanks again for leaving a review, it's really important to us to hear what our members think.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

A good value gym overall

This gym is very good value overall, however when things break it can take a while for them to be fixed - the lockers in the changing rooms are a case in point, however these have now (thankfully) been replaced. They could do with some window blinds for when it's sunny. Also, the music is rather weird for a gym and seems to be someone's personal playlist than tunes that are uplifting and motivating!

February 24, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hey Rebecca,

We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.

We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Effective, no frills

Generally excellent service for the price. Locker room facilities not great, showers are bad but the machines are usually well maintained. I get my workout in without trouble.

February 24, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hey Emily,

We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.

We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Friendly staff and wonderful place to…

Friendly staff and wonderful place to work out

February 24, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Good morning

Good morning, I am so happy coming in,
Anyway if I have just started with the gym. It is my first month.
Thanks for all.
Jose Roberto Batista

February 23, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Jose,

We're really appreciate you for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great gym!

Great gym, clean and spacious. Nice people, good atmosphere!

February 22, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Farfa,

Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.

It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

It’s been good so far and I am getting…

It’s been good so far and I am getting used to the feeling of the gym

February 22, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Jason,

Thanks ever so much for taking the time to leave a review, we appreciate all feedback from our valued members.

We're so glad to hear your enjoying the gym , our trainers are always working hard to ensure each member receives a top-notch experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap in the near future. Any suggestion or concerns you have in the meantime, please feel free to run it by a member of staff and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Favourite London Gym

Clean, spacious & friendly!

February 22, 2020
Unprompted review
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Reply from Energie Fitness - Highbury

Hi Diane,

Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!

Rated 5 out of 5 stars

A good gym

A good gym. Friendly staff. Located in a good area. A nice place to relax. Not too expensive. Cool air conditioner

February 22, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi there,

Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.

Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.

Thanks again,Hi there,

Thanks ever so much for taking the time to leave a review, we're always happy to hear our members have had a great experience with us.

Our team members are always working hard to deliver great customer service and a perfect member experience so you can achieve your fitness goals and they love to hear when they have done a good job.

Thanks again,

énergie Fitness Central Team

énergie Fitness Central Team

Rated 5 out of 5 stars

This gym is just great

This gym is just great, I am a member for many years and feeling always fantastic when I am there and after as well. Thank you for adding more yoga classes, yay 😊👍.

February 21, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hey there,

I hope you're doing well.

Wow, your kind comments have made our day! We at énergie Fitness are always striving to deliver a top-notch health and fitness experience so it's great to hear when we've done a good job.

Thank so much for taking the time to leave a review, we really appreciate it.

Have a great day,

énergie Fitness Central Team

Rated 3 out of 5 stars

There is no supervision in the weights…

There is no supervision in the weights area. This results in men putting more weight on bars and as a result drop them in an uncontrolled way causing huge alarming bangs. As someone who suffers from PTSD this causes me great distress and discourages me from using the gym as often as I would like.

February 21, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hey Craig,

We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym and great price

Great gym and great price. Very happy I’ve signed up and the staff are always around and helpful if needed.

February 21, 2020
Unprompted review
Energie Fitness - Highbury logo

Reply from Energie Fitness - Highbury

Hi Paul,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

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