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Energie Fitness - Kettering Reviews 

150
TrustScore 3 out of 5

3.2

Unit B2 Tanners Gate Retail Park, Northall Street, NN16 8AQ Kettering, GB


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Rated 5 out of 5 stars

Been going to this gym 3 years now and I love the atmosphere and the staff (easy and great to talk to). New machines are also amazing nothing i would really change, the only negative i can really thin... See more

Rated 5 out of 5 stars

Great introduction upon arrival, staff are extremely helpful and well-informed. This will be my 3rd time joining this gym and the environment is more user friendly in terms of spacing of equipment... See more

Rated 5 out of 5 stars

I have been going for one week so far. Have had my first pt session and attended a few classes. The staff at Kettering gym are amazing supportive help of you re struggling and give such positive feedb... See more

Rated 2 out of 5 stars

The fitness gym is old and not very well maintained. The walls are dirty, and many appliances are damaged by too much use. Some barbell pads are literally dirty/greasy. Another thing that for me i... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit B2 Tanners Gate Retail Park, Northall Street, NN16 8AQ, Kettering, United Kingdom

3.2

Average

TrustScore 3 out of 5

150 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(150)

637 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I chose this gym because is close to my…

I chose this gym because is close to my house,but infortunetly unhappy with that.Gym is small ,people who work there are without experience and place no realy clean.thanks!!

August 30, 2022
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hi Stefana, ​

Thanks for taking the time to write a review. I’m so sorry about your unfortunate experience at énergie Fitness and I’m particularly dismayed to hear that you were unhappy with the facilities.​

Please know that we take complaints very seriously and I will pass your comments on to the team. We listen to our members daily in our quest to continually improve and we work hard to make our gym an inspirational place to work out.​

Please do not hesitate to reach out if there’s anything further we can do. ​

All the best,​
énergie Fitness Central Team

Rated 5 out of 5 stars

Great

Great service

August 25, 2022
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hi Kamil,​

Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!​

énergie Fitness Central Team

Rated 4 out of 5 stars

Good gym

good price friendly staff good location in kettering
easy to use equipment

August 20, 2022
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hi Lynsey,

Thank you for taking the time to review us. We're thrilled to hear that you had a great experience at énergie Fitness.​

We are continually improving and innovating with the best new gym equipment on the market so please come back and check us out again soon to see what’s new! ​

Thanks again – we appreciate it!​

énergie Fitness Central Staff

Rated 5 out of 5 stars

Finally a gym where I don’t get looked…

Finally a gym where I don’t get looked down on for being small great staff I was not going for a month as I was Ill and they rang me just to check I was ok even tho I was still paying them and not going most places wouldn’t say anything

August 12, 2022
Rated 5 out of 5 stars

Great gym and fantastic value

I was so nervous about going to a gym after years of doing very little exercise. However there was nothing to worry about. Staff are friendly and approachable. The gym equipment is fab and membership is great value. I’ve never felt so comfortable going to a gym, thank you

August 6, 2022
Unprompted review
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hi Lynsey,​

Welcome to the énergie Fitness family – we’re thrilled to have you with us and we can’t wait to continue inspiring you on your fitness journey!

Thank you for sharing your kind words with us. It means the world to the team and we'll be delighted to tell the staff that they're doing a great job!

We look forward to seeing you in our gym again soon!​
énergie Fitness Central Team

Rated 5 out of 5 stars

A small but effective centre offering a…

A small but effective centre offering a range of equipment to suit all tastes and at a sensible pricing structure. A standout feature being the personal trainers on hand to advise, encourage and help with your specific needs.

July 29, 2022
Rated 5 out of 5 stars

Not judging anyone

Having been absent from fitness routine for many years and with a permanent injury I found the gym to be friendly, not judging weight or size, with staff who were helpful and open. The gym was clean well laid out and had many ways to start exercising by machine or using loose weights

June 10, 2022
Rated 4 out of 5 stars

Easy

Clean, well laid out, helpful staff and you just do your thing! Easy place to work out.

May 27, 2022
Unprompted review
Rated 2 out of 5 stars

I had lots of problem caused by the…

I had lots of problem caused by the company that deal with fobs took over two weeks to sort it out because of them telling the gym workers they sort it but never did on their side I almost give up and ask for refund. Now finally things start to work so hopefully from now on I wont have any other issues

May 9, 2022
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hey Pasquale,

I hope you're well.

I am sorry to hear of the faulty fobs that have been causing you issues, we completely understand your frustration. We sincerely hope that this issue has since been resolved and will no longer cause any more problems.

Thank you for taking the time to leave us feedback, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 1 out of 5 stars

The gym is very dark and the equipment…

The gym is very dark and the equipment is in poor condition and very less. Staff members are really not bothered. Even after 3 days of registering for the membership, I couldn't access the gym as the fob didn't work. Waste of money, I have asked for refund, I will give update if I receive it.

April 27, 2022
Unprompted review
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hey Nipun,

I hope you're well.

We are extremely sorry that you have had a poor customer experience whilst being a member at one of our gyms. We want to create in an environment in our gyms that keeps our members motivated to reach their goals, it seems we have let you down on this occasion and we sincerely apologise. Please speak to a member of staff around any concerns you may have regarding equipment and they will be able to assist you.

Thank you for leaving review, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 1 out of 5 stars

Very Poor service

Very Poor service, no customer service, all they care about is how to collect money from your account. Their service is really poor

March 18, 2022
Energie Fitness - Kettering logo

Reply from Energie Fitness - Kettering

Hi Tommy,

I hope you're well.

I am very sorry to hear you have had a negative experience whilst being a member at one of our clubs with regards to the customer service you have received. Your experience falls far from what we aim to provide to every member. We sincerely hope we can make it up to you in the near future and gain your trust as a valued member.

Thank you for taking the time to leave a review, we really appreciate all feedback.

Best wishes,
énergie Fitness Central Team

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