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Energie Fitness - Kilburn Reviews 

242
TrustScore 4 out of 5

4.1

34a - 36 Kilburn High Road, London, NW6 5UA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Has been a great experience so far with a mix of weight training and in house sessions conducted by energie fitness. They provide a wide range of in-house sessions ranging from HIIT to yoga to cycling... See more

Rated 4 out of 5 stars

Very friendly and professional trainers, a good amount of machines and free weights, and areas allocated well; bodyweight zones, machines, cardio zones etc. It's got everything a gym needs! Sometimes,... See more

Rated 5 out of 5 stars

Kilburn -I am a member. The gym itself has a lovely vibe,your are made to feel welcomed. The staff are very professional and friendly. Especially Dawn, she is always willing to help and at times when... See more

Rated 1 out of 5 stars

ABSOLUTELY AVOID – UNTRUSTWORTHY AND UNPROFESSIONAL DESPITE CALLING AND CLEARLY CANCELLING MY MEMBERSHIP, ENERGIE FITNESS KILBURN FAILED TO PROCESS THE CANCELLATION AND CONTINUED TO CHARGE... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 34a - 36 Kilburn High Road, London, NW6 5UA, London, United Kingdom

4.1

Great

TrustScore 4 out of 5

242 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(242)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The place felt clean and organized

The place felt clean and organized. All facilities are in good condition. I also think the fellow members help to place equipment back to where they belongs which also help to maintain the gym.

December 1, 2023
Rated 5 out of 5 stars

The customer service from staff has…

The customer service from staff has been fantastic. They are friendly and helpful.
The gym is smaller than im used to, but it had everything you need.
The music is great and the people in the gym who are working out are also very friendly.
Im here for a short visit and it's perfect.
Thank you so much 💓

November 17, 2023
Rated 5 out of 5 stars

Great local gym

Great local gym close to work, where the instructors are really enthusiastic, know their stuff and helpful! Just been going a few weeks and enjoying it so far. :)

September 29, 2023
Rated 5 out of 5 stars

when me and my partner was enquiring…

when me and my partner was enquiring and trying to join in Kelly was so lovely and was the one accommodating us! The rest of the team are super nice and environment is good they’ve got a lot of machine/equipment than anytime fitness across the road

September 14, 2023
Rated 2 out of 5 stars
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi Ajan,

I hope you're well.

We're very sorry to hear that the facilities in your énergie gym are not up to a satisfactory level. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.

Thanks for leaving feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

Has the basics you need

No natural light & too warm. Some of the equipment is past its best. Whole gym could generally being doing with a refresh but guess at the price paying should not expect much more.

June 28, 2023
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hey Graham,

We are so glad to hear that you are happy with certain areas within our énergie Fitness gym however, we appreciate that there are things we can improve on. This is why your feedback is so valuable to us as it allows as to see what we need to do to deliver the perfect fitness experience.

Thank you so much for taking the time to leave a review, we are always looking for feedback from valued members.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Amazing and friendly staff

Amazing and friendly staff, they always help me with everything I need, from bureaucracy to helping with my workout plan or simply answering my questions. I love going there! Didn’t miss a day since I’ve started. The classes are also very nice and with a wide variety of options. 🤍

June 22, 2023
Rated 4 out of 5 stars

well-rounded!

Very friendly and professional trainers, a good amount of machines and free weights, and areas allocated well; bodyweight zones, machines, cardio zones etc. It's got everything a gym needs! Sometimes, the gym could be a tiny bit messy with plates being everywhere - have to walk around to find the right plates. But it's a minor inconvenience.

May 25, 2023
Rated 3 out of 5 stars

Great but...

Everything is great, just make people sort out and place the weight in the right order.

May 4, 2023
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hey AP,

It's wonderful to learn about the aspects of the gym that you enjoy. We acknowledge that there are areas for improvement to enhance your overall experience. Our commitment is to provide an exceptional fitness experience for all our members, and we'll certainly work towards achieving this in the near future, taking into account the feedback you've shared.

We sincerely appreciate you taking the time to leave a review. Your input is valuable to us.

Best wishes,
énergie Fitness Central Team

Rated 2 out of 5 stars

Not much friendly staff

Not much friendly staff. No one cares how you are doing. Things are not well explained to new members

April 13, 2023
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi Kevin,

I hope you're well.

We're very sorry to hear that you haven't had a positive énerigie experience so far. We aim to provide a welcoming and warm environment and it seems we have fallen short. Please speak to a member of staff if you have any questions or queries and they will be happy to assist.

Best wishes,
énergie Fitness Central Team

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