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Energie Fitness - Palmers Green Reviews 

215
TrustScore 4.5 out of 5

4.6

Broomfield lane, Palmers Green, N13 4EY London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Energie is a great gym, I had done a boxing class there and the effort from the trainer yassin and the class itself was brilliant. The membership prices are definitely reasonable for what the gym has... See more

Rated 5 out of 5 stars

Very impressed with this gym. I can’t wait to attend. The layout is fantastic. I felt so comfortable attending and joining especially as a big women! The personal trainer Nicholas Evagora really s... See more

Rated 1 out of 5 stars

Staff are kind and helpful, the gym is fairly clean. However, plates and dummbells are always all over the place, members don't replace them on the regular basis. It is frustrating to start a workou... See more

Company replied

Rated 5 out of 5 stars

I have been going to this gym since I was 16. In the 2 years I've been here, I've never once felt uncomfortable because of a guy. After negative experiences at other gyms, I am very grateful - not jus... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Broomfield lane, Palmers Green, N13 4EY, London, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(215)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very populated ,you have to wait to use…

Very populated ,you have to wait to use most of equipments.

June 24, 2022
Energie Fitness - Palmers Green logo

Reply from Energie Fitness - Palmers Green

Hi Roland,

I hope you're well.

We completely understand your frustration regrading busy times in the gyms, from 5-9 are the peak times in the majority of gyms and unfortunately there is not much we can do about this. We sincerley hope a solution can be found to this issue and you can get back to your regular workouts.

Thank you for leaving a review, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Toilet

I am pleased with the gym facilities but the men's toilets need cleaning. The toilet bowls are disgusting with urine stains.

June 10, 2022
Energie Fitness - Palmers Green logo

Reply from Energie Fitness - Palmers Green

Hey Keisha,

I hope you're well.

We at énergie Fitness are very glad to hear that you are enjoying the gym and the top-notch fitness equipment we strive to provide. However, based of your review it sounds like there are a few thing we could improve. Please raise any concerns you have with a member of staff and they will be more than happy to assist you.

Thanks so much for leaving feedback, we value the opinion of all our members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Shem was excellent.

I just book a test day to see the facilities and compare with the others. The facilities was clean and well maintained. There were sufficient amount of equipments. I decided to give it a try and started my membership in the same day without seeing the other gyms because of Shem. He was kind and helpful. He has given all the information I might need with always a smile on his face.

May 16, 2022
Rated 1 out of 5 stars

Love it here - but…

The gym is great. It’s a huge pain to cancel when you move house though. I wouldn’t join again.

Edit* thanks for the reply. I tried cancelling online first , was told to call, then call back for the email address, then email. The 30 days notice has been extended to 6 weeks now I’m being ignored after querying it? It’s getting worse. I’m moving house and would like to cancel. I’m not even half way through getting this done?

April 29, 2022
Energie Fitness - Palmers Green logo

Reply from Energie Fitness - Palmers Green

Hi Em,

I hope you're well.

We're glad to hear you enjoyed you énergie Fitness experience however, we're are sorry to hear of the frustration you faced when trying to cancel you membership. To cancel your membership with ease please head to https://members.energiefitness.com/ and select 'Cancel Membership.

Thanks for taking the time to leave us feedback, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Good but WiFi problems.

Well, overall I'm really liking Energie Palmers Green - very friendly staff and nice clean venue; but for the last two sessions I attended (16/03 and 18/03) the WiFi wasn't working which meant I couldn't access particular workouts with accompanying visuals which I like as it makes the workouts more interesting. I did tell staff and they did try to help but assess the WiFi was 'down'. Hence why I've only given 3. Hope WiFi is working next time I go.

March 18, 2022
Energie Fitness - Palmers Green logo

Reply from Energie Fitness - Palmers Green

Hey Rob,

I hope you're well.

We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Amazing

Amazing staff and facilities what more can I ask for. Everybody is humble and kind, very happy to be here.

March 18, 2022

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