Energy Advice Line Limited Reviews 

971
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the reliable service and long-term continuity consistently provided for their business energy needs over many years. Local business owners note that the entire procedure of managing utility contracts is handled with great efficiency and minimal fuss. A few other people also felt that the staff members are consistently extremely helpful, friendly, and highly knowledgeable. Consumers mention that dedicated advisors provide clear guidance and reassuring support without any pressure or hard sales tactics. Individuals consistently find that switching energy suppliers is remarkably smooth, prompt, and completely painless every single time.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient and helpful support... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice. They have been very helpful and eff... See more

Company replied

Rated 5 out of 5 stars

We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing wit... See more

Company replied

Rated 5 out of 5 stars

I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to... See more

Company replied

Rated 5 out of 5 stars

Energy Advice Line have been looking after my business for a number of years. The excellent service they provide brings peace of mind that I have a good deal from my energy suppliers.

Company replied


Company details

  1. Price Comparison Site
  2. Electric Utility Company
  3. Gas Company
  4. Telecommunications Service Provider

Written by the company

Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. With our new price comparison engine, all you need is your businesses postcode to get prices and find you the best deal from our comprehensive panel of energy suppliers. The comparison process is easy. You can make a well informed and confident decision online but our team of energy advisors are available via online chat or telephone to help you at any stage if you need it. We are all about putting our customer in control so they are confident in making the right decision. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator OFGEM has investigated the prices and has found that businesses that use a reputable price comparison website like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

971 reviews

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5.0

All reviews

(971)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

March 12, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for your fantastic review!
We can't wait to help you out again in the future

Cameron

Rated 5 out of 5 stars

Tom has been my broker for years

Tom has been my broker for years, always has the best prices and advice. Couldn't recommend highly enough. Fantastic service everytime.

March 3, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Tom is thrilled with your feedback, we pride ourselves on our fantastic service and competitive prices. We cant wait to help you out again in the future!

Cameron

Rated 5 out of 5 stars

Tom Jackson was our contact he was…

Tom Jackson was our contact he was extremely helpful and that's why we stayed with him for the second time.
He helped us with everything.

February 18, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for your fantastic review. We always aim to provide the most helpful and effective advice and service. We look forward to helping again in the future.

Cameron

Rated 5 out of 5 stars

Very smooth process

February 13, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

That's great to hear! Thank you so much for a fantastic review and we cant wait to help you out again in the future.

Cameron

Rated 5 out of 5 stars

As always

As always, good support and advice from Luke & Co

February 10, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for a fantastic review! We hope to help you out again in the future

Cameron

Rated 5 out of 5 stars

Excellent Service

I have used the Energy Advice Line on a number of occasions. Their help and advice has made switching our energy supplier easy and seamless.
If you have never tried this service....you should !!

February 5, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for your fantastic review we are always thrilled to hear back from our customers and we cant wait to help you again in the future

Cameron

Rated 5 out of 5 stars

I always use energy advice line for…

I always use energy advice line for business. They always follow through on what’s discussed and give sound advice.
Saves me a lot of hassle and keeps me on the best tariff.

February 5, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

It is always fantastic to hear back from our customers and we are so happy with your feedback and hope to continue to help you in the future!

Cameron

Rated 5 out of 5 stars

I have had excellent help from Energy…

I have had excellent help from Energy Advice line with our electricity supply for several years. They have dealt with changes of supplier and renewals of contract very efficiently. Today I have asked them for renewal prices for our gas supply and they have straight away come back with prices that will save us about 7% on renewal prices with our present supplier, and with a supplier known for good customer service.

January 7, 2020
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for such an amazing and in depth review. We are always thrilled to hear from our customers and to have feedback like yours makes our week! We can't wait to help out again in the future.

Cameron

Rated 5 out of 5 stars

Efficient and effective

December 18, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for your fantastic review, we pride ourselves on providing the best service and prices around. We hope to help you again in the future!

Cameron

Rated 5 out of 5 stars

Great Energy Advice

Great energy advice, friendly, helpful and come up with a range of options. Really good.

November 20, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for an amazing review, so happy to hear you enjoyed our service and we look forward to assisting you again in the future.

Cameron

Rated 5 out of 5 stars

Excellent service as always!

What a team!!

Excellent service as always!

November 12, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for your amazing review and we can't wait to help out again in the future!

Cameron

Rated 5 out of 5 stars

Very good service

Very good service. Nice telephone manner. Easy to understand, everything explained well.
Fantastic to know help is at the end of an answered phone. No waiting around for answers.

November 6, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you so much for such an fantastic and in depth review, we are always so happy to receive feedback especially when it is as amazing as this!

Cameron

Rated 4 out of 5 stars

Anisha was very helpful and well…

Anisha was very helpful and well organised in giving me quotations

November 1, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you for your great review and we cant wait to help you out again in the future!

Cameron

Rated 5 out of 5 stars

They are very helpful and do their best…

They are very helpful and do their best to answer any questions you have.

October 25, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you for your amazing review, we hope to help you again in the future

Cameron

Rated 5 out of 5 stars

Liam is always helpful and always…

Liam is always helpful and always remembers to return calls when asked, very professional.

October 17, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Liam is extremely happy with your feedback! We can't wait to help you again in the future

Cameron

Rated 5 out of 5 stars

Great service

Great service. thanks Liam

October 17, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you for a great review, we cant wait to help you out again in the future!

Cameron

Rated 5 out of 5 stars

Really great service from Energy Advice…

Really great service from Energy Advice Line, we've been using them for our business energy account for a few years now, and would highly recommend them. Well deserved 5*

October 17, 2019
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

We are thrilled to hear that you enjoyed our service and can't wait to help you again in the future!

Cameron

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