Energy Advice Line Limited Reviews 

971
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the reliable service and long-term continuity consistently provided for their business energy needs over many years. Local business owners note that the entire procedure of managing utility contracts is handled with great efficiency and minimal fuss. A few other people also felt that the staff members are consistently extremely helpful, friendly, and highly knowledgeable. Consumers mention that dedicated advisors provide clear guidance and reassuring support without any pressure or hard sales tactics. Individuals consistently find that switching energy suppliers is remarkably smooth, prompt, and completely painless every single time.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient and helpful support... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice. They have been very helpful and eff... See more

Company replied

Rated 5 out of 5 stars

We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing wit... See more

Company replied

Rated 5 out of 5 stars

I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to... See more

Company replied

Rated 5 out of 5 stars

Energy Advice Line have been looking after my business for a number of years. The excellent service they provide brings peace of mind that I have a good deal from my energy suppliers.

Company replied


Company details

  1. Price Comparison Site
  2. Electric Utility Company
  3. Gas Company
  4. Telecommunications Service Provider

Written by the company

Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. With our new price comparison engine, all you need is your businesses postcode to get prices and find you the best deal from our comprehensive panel of energy suppliers. The comparison process is easy. You can make a well informed and confident decision online but our team of energy advisors are available via online chat or telephone to help you at any stage if you need it. We are all about putting our customer in control so they are confident in making the right decision. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator OFGEM has investigated the prices and has found that businesses that use a reputable price comparison website like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

971 reviews

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5.0

All reviews

(971)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Transfer of energy

Tom has been trying to contact me over the last few weeks as he was concerned the rising cost of energy. He was very helpful and has started the process of transferring our supply .. I feel confident that any issues that could arise will be managed by Tom Jackson .. thank you

August 11, 2021
Rated 5 out of 5 stars

This was my first time dealing with EAL…

This was my first time dealing with EAL and Tom (Jackson), our advisor, was pleasant to deal with. Making suggestions on how to make the process easier and quickly making amendments so we had the right set-up.

April 29, 2021
Rated 5 out of 5 stars

Very helpful

Very helpful, I have fixed my business energy with Tom Jackson Account Manager every three years. Always gives the cheapest offer. Very happy easy to work with.

April 28, 2021
Rated 5 out of 5 stars

Easy and stress free!

Huge thanks to Matt who made the whole process of switching our business energy supplier over easy and stress free. He was clear and concise throughout as well as very informative and any queries I had were answered quickly and in a way I could easily understand.

January 25, 2021
Rated 5 out of 5 stars

Professional, personal honest service with great people

I have used them for several years for my business energy, and a recent poor gas installation experience by a third (and I think there was a fourth) party has been handled professionally by Liam @ EAL. He has had our best interests at heart and a lot of other companies could take a leaf out of their book. Well done! It also makes my life easier as any other similar company that calls now, I can just say never mind, EAL have my back :-)

October 15, 2020
Unprompted review
Rated 4 out of 5 stars

When renewing our 3 year contract it…

When renewing our 3 year contract it became apparent that a reduction in electricity consumption due to investing in energy conservation measures precluded a proposed renewal with our current supplier. Matt found an attractively priced 24 month contract from an alternative supplier.

September 22, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I've recently renewed my energy contracts through Energy Advice Line for my business and was very impressed with the excellent service I received from the consultant! He was very knowledgeable about the products he was selling and offered great rates and most of all was very patient with me which meant a great deal to me as renewing contracts can sometimes be quite daunting. Highly recommended!

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Energy Advice Line Staff Review

Your member of staff was extremely helpful. As the process of changing a business energy supplier is so complicated he took a lot of time and patience explaining the process. We are very grateful for the support and advice given.

March 24, 2020
Unprompted review

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