Energy Advice Line Limited Reviews 

971
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the reliable service and long-term continuity consistently provided for their business energy needs over many years. Local business owners note that the entire procedure of managing utility contracts is handled with great efficiency and minimal fuss. A few other people also felt that the staff members are consistently extremely helpful, friendly, and highly knowledgeable. Consumers mention that dedicated advisors provide clear guidance and reassuring support without any pressure or hard sales tactics. Individuals consistently find that switching energy suppliers is remarkably smooth, prompt, and completely painless every single time.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient and helpful support... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice. They have been very helpful and eff... See more

Company replied

Rated 5 out of 5 stars

We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing wit... See more

Company replied

Rated 5 out of 5 stars

I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to... See more

Company replied

Rated 5 out of 5 stars

Energy Advice Line have been looking after my business for a number of years. The excellent service they provide brings peace of mind that I have a good deal from my energy suppliers.

Company replied


Company details

  1. Price Comparison Site
  2. Electric Utility Company
  3. Gas Company
  4. Telecommunications Service Provider

Written by the company

Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. With our new price comparison engine, all you need is your businesses postcode to get prices and find you the best deal from our comprehensive panel of energy suppliers. The comparison process is easy. You can make a well informed and confident decision online but our team of energy advisors are available via online chat or telephone to help you at any stage if you need it. We are all about putting our customer in control so they are confident in making the right decision. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator OFGEM has investigated the prices and has found that businesses that use a reputable price comparison website like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

971 reviews

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5.0

All reviews

(971)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent account manager to have.

Tom was very pleasant, efficient, and informative, he explained everything in detail without it being cumbersome, and took care of our account for a good deal over the next three years.

June 8, 2022
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thank you for the kind review Roger. We do our best to make the comparison and switching process as easy as possible but we appreciate that the current price level and amount of market volatility doesn't help. We will always try and explain the pros and cons around every offer available so you make a well informed and confident decision every time. We look forward to speaking with you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service from our account manager Josh Wedderburn in helping us find the best available contract in these days of spiralling energy costs.

June 7, 2022
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Stephen, very many thanks for the kind review! We are really happy that we could help you again this time. The process of price comparison during this period of volatility has never been more important so you can safeguard your business as much as possible. We look forward to helping you again next time.

Rated 5 out of 5 stars

Wonderfully helpful

Wonderfully helpful. Everyone I spoke to was great, especially Tom Jackson who put up with my many questions and a lot of too-ing and fro-ing! They seem like genuine people who actually want to help unlike other companies who just want to get you signed up and move onto the next. Couldn't recommend more.

May 12, 2022
Rated 5 out of 5 stars

I have been with the Energy advice line…

I have been with the Energy advice line for a number of year dealing with Tom Jackson and the service has been very very good .
Always on the ball and dealing with everything very timely.
Very flexible with calls made.

May 10, 2022
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Reply from Energy Advice Line Limited

Thanks for the great review Fiona. We are so happy that we could help you compare the market again this time around. Please do not hesitate to come back to us if you need any further information or advice during the contract. Thanks again!

Rated 5 out of 5 stars

Excellent Advice

Very comprehensive help at all times

April 25, 2022
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Reply from Energy Advice Line Limited

Thank you for the kind review Iain. We are really happy that we could help you compare the business electricity market. Please come back to us at any time throughout the duration of the contract if you need any further help or assistance. Thanks again!

Rated 5 out of 5 stars

Helpful as ever

I have used Energy Advice Line many times and have always had excellent service.

April 21, 2022
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Reply from Energy Advice Line Limited

Many thanks for the kind review Ian. We very much look forward to helping you compare the market again on renewal but please do not hesitate to come back to us if you require any further information or advice in the meantime.

Rated 5 out of 5 stars

Once again the Energy Advice Line…

Once again the Energy Advice Line managed to find us the best deal. They are always a pleasure to deal with and our Account Manager Tom is always pleasant, helpful and extremely efficient and we have changed suppliers over the years with absolutely no hassle, saving us a great deal of money.

April 9, 2022
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Reply from Energy Advice Line Limited

Thanks for the great review Philip! We really look forward to helping you again in the future but please do not hesitate to come back to us if you require any further information or advice in the meantime.

Rated 5 out of 5 stars

Responsive & helpful

I found Liam very patient and helpful with all my queries regarding our electricity contract negotiations and given the current energy climate it was good to have a go to person who responded quickly and sensibly.

April 8, 2022
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Reply from Energy Advice Line Limited

Thanks for the kind review Jules! Like you say the energy climate is really challenging for everyone at the moment but we are very happy that we could help you compare and chose the best option for your business. We look forward to helping you again in the future but please do not hesitate to come back to us if you require any further information or advice in the meantime.

Rated 5 out of 5 stars

WE HAVE BEEN WITH ENERGY ADVICE LINE…

WE HAVE BEEN WITH ENERGY ADVICE LINE FOR 10 YEARS, THEY ALWAYS STEER US RIGHT. SUPER SERVICE.

April 5, 2022
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Reply from Energy Advice Line Limited

Thank you for the kind review Lisa! You have been a customer of ours for a number of years now and we are extremely grateful for your business during this period. The market has changed a lot recently but we are really happy that we could help you again on this occasion. We look forward to speaking with you again very soon but please do not hesitate to come back to us if you require any further information or advice in the meantime.

Rated 5 out of 5 stars

Brilliant service from Liam at Engery…

Brilliant service from Liam at Engery Advice Line as usual.

April 5, 2022
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thanks for the kind review Lorraine! The market is very difficult at the moment for everyone. We were really happy that we could help you again on this occasion. We look forward to helping you again in the future but please do not hesitate to come back to us if you require any further information or advice in the meantime.

Rated 5 out of 5 stars

Despite going back and forth for gas…

Despite going back and forth for gas and electricity prices and the invasion of Ukraine stopping prices altogether, (which they also let us know about), the account manager was always friendly and helpful in finding the best prices for us. I'd used them before prior to the company being bought and went back to them for the new owners. I wouldn't hesitate to use Energy Advice Line again. Thank you.

March 25, 2022
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Reply from Energy Advice Line Limited

Thank you for the great review June. We were delighted that we could help you compare the market and find the best option for your business energy. Please don't hesitate to contact Energy Advice Line again if you require any further assistance or advice in the meantime.

Rated 5 out of 5 stars

Very pleased with service

Very pleased with service, unlike most of the other online energy comparison websites, these guys arent pushy, and they let you see quotes online and look at them in your own time. Phone call I got was pleasant and just a follow up and not pushy at all.

March 16, 2022
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Reply from Energy Advice Line Limited

Thank you for the kind review Andy. The market is very difficult at the moment but we do all that we can to make sure that you can compare prices online with confidence and in your own time. Please don't hesitate to come back to us if you require any further information or advice.

Rated 5 out of 5 stars

A fast and efficient service that saved…

A fast and efficient service that saved me at least a couple of K per annum over the cost of a competitor market comparison company. Liam @ Energy Advice was courteous and professional at all times and quickly resolved a mistake made by British Gas without me having do any more work than bring it to his attention.

March 11, 2022
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thanks for the great review Jamie. We are delighted that we could help save you money over and above what was being offered elsewhere. We are here to help at every stage so please don't hesitate to contact us again if you need any further assistance.

Rated 5 out of 5 stars

Tom has just succeeded in sorting out a…

Tom has just succeeded in sorting out a very confusing situation that one and a half hours speaking ( mainly waiting to speak) to different departments of EDF had brought no success whatsoever. Tom found the accounts that needed changing from a developers supply to regular accounts and gave me all the information of N Pan numbers etc that would make any future dealings with EDF easier. He reviewed the existing accounts we have plus setting up a new 3 year contract on a very competitive price that was lower than l was expecting. This was all done with such polite patience. l am extremely Dyslexic, l struggle with emails & had employed the help of my bookkeeper with her computer to try and sort the problem on line for me, when my attempts on the telephone the previous day had been unsuccessful. Unfortunately EDF’s online site crashed shortly into the process, which was when l managed to find Toms number that l had taken quite some time ago after he had first called me and been so helpful.
I can only reiterate what a fantastic service Tom provided with a situation that involved several accounts and was far from clear,all with such patient good humour. Very many thanks
Sarah Macdonald

February 11, 2022
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Sarah, I am glad that we managed to help you sort out the confusion with your EDF accounts and move you to the best product for your business. Please do not hesitate to come back to me if you require any further help or assistance in the future. Many thanks, Tom

Rated 5 out of 5 stars

First class service!

After calling a few companies for help in finding a business elec contract I was at the end of my tether until i spoke to Liam. I knew straight away that he would try his best to help me, he was a breath of fresh air. There was no hard sell and he doesn't bombard/hassle you trying to flog you all sorts of different products (unlike some other companies that I rang). He replies to emails on the same day and is always on hand if you have any questions. I would have no hesitation in recommending Liam and in giving him a five star review.

February 10, 2022
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Very many thanks Zoe. We wish you all the luck with your new business. Please don't hesitate to come back to me if you require any further assistance or advice. Best Regards, Liam

Rated 5 out of 5 stars

I have used energy advice line for…

I have used energy advice line for several years now. I have always found them to be helpful at providing the options and prices available. I have dealt with Matt for several years and he has always provided an excellent service, responding to requests to seek out renewable energy quotes to help meet our green agenda.

February 4, 2022
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Reply from Energy Advice Line Limited

Very many thanks for the kind review Nicola! We are very happy that we managed to seek out the best renewable options for your business. Please don't hesitate to contact me if you need any further information or advice. Kind Regards, Matt

Rated 5 out of 5 stars

Hi we have moved a few Utility…

Hi we have moved a few Utility Suppliers around a few different towns and Matt McAdam has been so helpful and supportive through this process.
He has taken the majority of the stress out of it for me and being in the NHS at the moment we didn't need that worry on top.

Thank you Matt Channel View Medical Group Tracey Hughes

December 21, 2021

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