Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice. They have been very helpful and eff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing wit... See more
Company replied
I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to... See more
Company replied
Energy Advice Line have been looking after my business for a number of years. The excellent service they provide brings peace of mind that I have a good deal from my energy suppliers.
Company replied
Company details
Written by the company
Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. With our new price comparison engine, all you need is your businesses postcode to get prices and find you the best deal from our comprehensive panel of energy suppliers. The comparison process is easy. You can make a well informed and confident decision online but our team of energy advisors are available via online chat or telephone to help you at any stage if you need it. We are all about putting our customer in control so they are confident in making the right decision. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator OFGEM has investigated the prices and has found that businesses that use a reputable price comparison website like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year.
Written by the company
Contact info
Suite A, 2nd Floor, Burlington House, Burlington Arcade, BH1 2HZ, Bournemouth, United Kingdom
- 01202 025 399
- customer.service@energyadviceline.org.uk
- www.energyadviceline.org.uk
5.0
Excellent
971 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Continued professional support
Energy Advice line have handled our renewals for several cycles now. They provide early contact, and clear guidance on current market. All communications are clear and timely.
October 2, 2023
Reply from Energy Advice Line Limited
Thank you for your great review Richard! If you need any further information or advice at any point through the contract please just contact us ASAP. We look forward to helping you again next time.
Reply from Energy Advice Line Limited
Thank you for the kind review. We have been helping you compare the market for a few years now. We very much look forward to helping you again next time!
We have used Energy Advice Line Limited…
We have used Energy Advice Line Limited several times when the gas contract needed renewing and have always been happy with there help and support.
October 2, 2023
Reply from Energy Advice Line Limited
Thank you for the great review Janet! We very much look forward to helping you again next time but please don't hesitate to contact us if you need any further information or advice in the meantime.
excellent work by sarah
October 2, 2023
Reply from Energy Advice Line Limited
Thanks for the great review Andrew! Please don't hesitate to come back to me if you require any further information at any stage throughout the contract. We look forward to helping you again next time.
Efficient Business Energy Renewal
This was the 3rd or 4th time that my company has used the Energy Advice Line service to renew our business energy contract. Every time the service has been friendly,professional and efficient.
October 2, 2023
Reply from Energy Advice Line Limited
We are really happy that we were able to help you again this time Perry! Thank you for the great review and we very much look forward to helping you again next time.
Reply from Energy Advice Line Limited
Thank you very much for the kind review Pat! We really look forward to helping you again when your current contract ends. Please come back to us if you need any further help or advice in the meantime.
Liam is brilliant!
Liam gave good advice, helped me through everything that was needed. Over the years Liam has been my contact and never failed to meet my needs.
July 2, 2023
Reply from Energy Advice Line Limited
Many thanks for the kind review Lynne! We very much look forward to helping you again in the future.
Informed pertinent advice
Advice given is to the point and well-informed. Any actions needed were executed swiftly. Transition to new supplier seamless.
July 2, 2023
Reply from Energy Advice Line Limited
Thank you for the kind review Peter! We were very happy to have helped you again on renewal and look forward to catching up again very soon.
Helpful and on the ball
July 2, 2023
Sarah was extremely helpful and…
Sarah was extremely helpful and explained everything very clearly. A very good experience, thankyou.
June 25, 2023
Reply from Energy Advice Line Limited
Many thanks for the kind review Sally! We look forward to helping you again on renewal.
Save time and hassle
As a volunteer worker for my church, with a full time day job, I don't have a lot of time to research rates and trends for energy contracts. Energy Advice Line provide helpful advice and save me a lot of time and hassle.
June 1, 2023
Because the sorted my problem
June 4, 2023
First class service
The people I spoke to made it a good experience. Very helpful and knowledgeable. Plus willing to spend the time even though our charity is very small. Only criticism was that the contract completion system needed a little bit of work to make it smoother
March 3, 2023
Excellent and very helpful honest service
The staff are always at hand to help with all queries and I felt gave an honest approach to pricing. I have used them for several years to renew our business Electricity and Gas and I feel I have always got good advsie and value.
April 2, 2023
Josh was very helpful and patient
Josh was very helpful and patient with all the delays on my part
July 26, 2022
Reply from Energy Advice Line Limited
Hi Brindar, thank you for the really kind review. We are here to try and help you navigate a way through what is currently a very difficult market with prices being so high. You know where we are if you require any further information or advice. Thanks again!
Beautifull service
Beautifull service. Thanks to energy advice line limited all member ...
June 21, 2022
Unprompted review
Excellent service from our account…
Excellent service from our account manager Josh Wedderburn in helping us find the best available contract in these days.Their are so helpfull and friendly.Service quality was so good
June 20, 2022
Unprompted review
Reply from Energy Advice Line Limited
Many thanks for the kind review Robert. We are all having to deal with the energy price crisis at the moment which is extremely difficult. We must thank you for placing your trust in Energy Advice Line and we look forward to helping you again very soon.
Very help and efficient.
June 15, 2022
Reply from Energy Advice Line Limited
Thank you very much for the great review Simon. It is very much appreciated. Please do not hesitate to come back to us if you require any further information or advice during the contract with your new supplier. We very much look forward to speak with you again very soon. Thanks again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.