I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault... See more
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I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same doc... See more
Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee... See more
Company replied
If you looking casino who you can trust you Need to registred by EnergyCasino Im Already 2 years play on them website and I must say they care for you witch evrything of course dont forgot to play res... See more
Company replied
Company details
Information provided by various external sources
Established in 2013, we’re one of the world’s fastest growing online casinos, driven by a passion to offer the best entertainment product and service on the market. From our Maltese base, within the borders of the European Union, we are providing one of the safest and most reliable iGaming entertainment for players who expect more. The EnergyCasino site is available in: English, German, Russian, Polish, Hungarian, Norwegian, Swedish, Finnish, Serbian, Turkish and Vietnamese. We also accept one of the widest range of payment services and are focused on a fast payouts in a case of withdrawal. Our professional multi-lingual Customer Support Team is available 7 days a week to support you and can be contacted by phone, email and LiveChat. At EnergyCasino we pride ourselves on being honest and transparent.
Contact info
Suite 109, Sir William Reid Street, GRZ1033, Gzira, Malta
- +356 9994 5112
- support@energycasino.com
- www.energycasino.com
You should know
2.0
Poor
446 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad system
I made like 15x deposits, every time same she1t, no bonus no wins no nothing, doesnt even matter witch game you play. Then one time i made a deposit, and i get bonus in every game, big wins, even 2000x. When i withdraw money, same she1t again no bouses no big win till today. dont play here :)
December 13, 2020
Unprompted review
Reply from EnergyCasino
Hi Janis,
We're sorry to hear of your negative experience.
As gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.
Therefore, all games in our Casino go through a range of extensive tests including functionality, load testing, and fairness testing to ensure they comply with all regulatory requirements.
Kind Regards,
EnergyCasino
good design
My experience is good with Energy casino, live chat is available in hungarian too, friendly Operators. Fast withdrawal and sometimes they have good promotional nodeposit free spins too. Cashback system is good also, lot of game providers, good design.
November 24, 2020
Unprompted review
I've just spoken to Tosia at energy bet…
I've just spoken to Tosia at energy bet which is energy casino sportsbook.
And if you want to make a withdrawal, they hold your money for 3 days before approving one of the dinosaur casino's that don't want people to withdraw their money.
I am amazed that they are still trying this old tactic.
November 23, 2020
Reply from EnergyCasino
Hi there.
We've sent you a request for more information to be able to look into this in more detail for you.
Secondly, with regards to the pending withdrawal times, kindly note that our Customer Service agents meant that a withdrawal can take up to 3 business days in order for it to be processed and not for it to start the reviewal process.
When a withdrawal is requested, this withdrawal enters a queue of priority, meaning whoever requested the withdrawal first is put first in the queue, the second, will be second in the queue, and so on and so forth.
This means that sometimes your withdrawal might take slightly longer due to this however we assure you that all withdrawals are checked and processed within that 3 working days (or 72 hours) time frame.
Kind Regards,
Energy Casino
Lowest RTP on all provider
Lowest RTP on all provider , e.g Play'n Go spin 1K spins--> no bonus omg?? and it happens on every slots Never seen this kind of cold slots anywhere except on this site approx.10-20% RTP here!!
Slow cashout, they hold cashouts for days on purpose to cancel it and play more.You could't lock withdraws.
Joke deposit bonuses only on the worst slots BF games reason to deposit and lose money.Becasue here you can only lose and lose and lose not even a 100X nothing.
Avoid this unreliable tricky site.
September 29, 2020
Reply from EnergyCasino
Hi Plundi008,
We're sorry to hear of your negative experience.
As gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.
Therefore, all games in our Casino go through a range of extensive tests including functionality, load testing, and fairness testing.
Kind Regards,
EnergyCasino
Guten Tag,
Guten Tag,
ich habe 40€ eingezahlt und 40€ Bonus bekommen. Nach dem ich gespielt habe habe ich teilweise ein paar Spiele bei 8€ Umdrehungen gemacht. Es kam eine Fehlermeldung die suggeriert das Spiele über 5€ nicht zum Bonus dazuzählen. Siehe Bild: ibb.co/ 9257vHK
das war der Grund warum sie eine Auszahlung in höhe von 1700€ einbehalten haben.
Sowas sollte in der europäischen Union verboten sein.
EDIT: @Comment
It is technically possible to protect players by blocking the games before player join higher games. Your company shows a massage that is absolutly missleading. Also, i just play a few games with revenue with under 200€ and i generate revenue with lower then 5€ of 5.000€ and that is for you a reason to block 1.700€, this is a hard scam! I will wait of ecogra and then i will decide about the next steps.
August 10, 2020
Unprompted review
Reply from EnergyCasino
Dear JayKay.
We are sorry that you have had a negative experience with us.
However as stated by yourself, you were in breach of our Maximum Applicable Bet clause as per our Terms and Conditions. And as a good will gesture, we also refunded your deposit back to your payment method.
As you are aware, we are waiting to hear back from E-Cogra, the ADR you chose to decide whether our cause of confiscation was justified.
Kind Regards,
EnergyCasino
Very bad
Very bad! Do not play with this casino. I've played a lot. In the beginning I won some prizes, then made several deposites, and it only goes down on all the games I play. Not even a single small price you get. It looks like it is regulated on your account. Also in a number of games that falter, and give an account problem, internet connection is perfect. There are better casinos that do give a better price in different games with more bonus games.
July 28, 2020
Unprompted review
Reply from EnergyCasino
Dear TVM,
We are sorry to hear you were unlucky in our Casino.
As gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.
Therefore, all games in our Casino go through a range of extensive tests including functionality, load testing, and fairness testing.
With regards to your issue in relation to "Account Problems", we would like to have this investigated further.
Should you wish to pass on any information or require any assistance please contact us via support@energycasino.com.
Kind Regards,
Energy Casino
Worst casino ever
This is my first review and if i can give a minus one star i would give. Don’t waste your money and time in this Casino, in 40€ i get 5€ winings in three bonus games, i played every provider and this casino only sucking your money. Believe me, i am member of many online casinos and this is the worst one, that actually made me to write this review!
Don’t waste your money and time! Scammers and suckers..
July 27, 2020
Unprompted review
Reply from EnergyCasino
Dear Josko,
We are sorry to hear you were unlucky in our Casino.
As gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.
Therefore, all games in our Casino go through a range of extensive tests including functionality, load testing, and fairness testing.
Should you require any assistance please contact us via support@energycasino.com.
Kind Regards,
Energy Casino
Well I can honestly say this is the…
Well I can honestly say this is the fastest payout I have ever had from any casino. Made 7 withdrawals today and money was in account with half an hour!! Just don’t agree that I had to pay over £4 fee for each withdrawal I made. Overall I am happy with this site.
July 24, 2020
Unprompted review
Reply from EnergyCasino
Hi Susan,
Glad to hear the great news regarding our withdrawal speed!
We're sorry to hear about the withdrawal fee that's applied on your 2nd withdrawal onwards per week. We'll keep this feedback in mind in order to see what we can do!
Kind Regards,
EnergyCasino
Amazing...
Amazing.... Instant withdraw at Neteller... My Fev... Online Casino is EnergyCasino... Thank You.. I'm From Bangladesh...
July 23, 2020
Unprompted review
Reply from EnergyCasino
Hi there!
Thanks for the great review!
Kind Regards,
EnergyCasino
So bad casino.
So bad casino.
Even twitch streamers and youtubers
avoid this one.
I played on Energy for a year
There is no chance to win something.
Answer to Energy
Good service? I dont think so.
Cancel 100 euro winnings because i deposited with
Paysafe and i have to cash out with the same way?!
The only casino that did that to me. For 100 euro!
What a strategy you have. After spending thousands on this casino... Scammers
If you win something (very rare)they dont like it
and they trying with unethical actions to cancel your winnings. I play for many years on a lot casinos and playing on Energy was the worst experiance i ever had.
What good service? I had many issues and always gave me ridiculous answers.. you amateurs
May 25, 2020
Unprompted review
Reply from EnergyCasino
Dear Valentino,
I'm sorry you feel this way. We have over 20 streamers playing regularly with us and they have expressed a lot of positive opinions about the quality of the service.
I need to say that playing online slots or any gambling, in general, is always based on random results and in the long run the casino edge always takes over. Please know that we as a company pride ourselves in fair Terms and Conditions of service, fast withdrawals and professional support as well as responsible gambling measures. We can guarantee a good quality of service but it would be a lie to guarantee winnings.
Please feel free to contact us again via email to support@energycasino.com or via LiveChat, if you have any other questions. We will assist you with pleasure.
Kind Regards,
Energy
Shoulders above the rest.
I’ve played on many casinos and WoW without a doubt this is the best of them all. I’ve had amazing wins, obviously I’ll end up putting a lot back 😂😂but I’ve still felt the highs from this site. Excellent customer service, prompt responses. Honestly if your reading this review get signing up... it’s shoulders above the rest.
May 13, 2020
Unprompted review
Reply from EnergyCasino
Hi Nicola,
Thank you for taking the time to write a review about Energy casino!
The satisfaction of our customers is very important to us by which we orient ourselves and strive for the better.
Should you need have any other suggestions or questions feel free to get in touch.
Regards,
EnergyCasino Team
Just do not deposit there...
Just do not deposit there...
Low RTP on all providers
Also very bad service!
Please do not treat as like we are stupid.
I know what TRTP is. I am a member on a lot online casinos. Sure you cant win because there is
only one rule: House always wins.
But on Energy Casino had over 60 deposits with not one good run!
I see that you report all bad reviews here..
Guess what. This is not askgamblers. We can write again.
You also removed trustpilot from your front page.
This will not make you a better casino. A lot of people already know.
April 11, 2020
Unprompted review
Reply from EnergyCasino
Dear Lxn,
We are sorry to hear you were unlucky in our Casino.
As gambling is purely a game of chance, please remember that Casino Games should be used for the sole purpose of entertaining, and the winnings are not guaranteed.
Therefore, all games in our Casino go through a range of extensive tests including functionality, load testing, and fairness testing.
Should you require any assistance please contact us via support@energycasino.com.
Kind Regards,
Energy Casino
Do not use this site it is extremely…
Do not use this site it is extremely slow. There customer service is useless it takes forever to get hold of anyone. Going through the document checks is another problem. Do not touch this site
March 1, 2020
Unprompted review
Reply from EnergyCasino
Dear Dawn,
Thank you for your honest opinion. We admit that sometimes our service due to various reasons can be slowed down as well that during busy hours you might need to wait a bit longer to reach our Customer Support via chat (although we know that time never exceeds circa 5 minutes). We offer also an email contact via support@energycasino.com as well as a phone line - all available here https://energycasino.com/en/Support
I would like to mention that since the new UKGC regulations all customers from the United Kingdom are required to provide documents to verify their age and identity - this process is right now an essential part of ensuring that gambling sites provide their services only to people that are 18 years old and over. We do our best to verify all the documents in a timely manner, but as in all businesses we experience periods of higher demand where the process tends to last longer.
In order to process the documents though we require full cooperation from the customer - to speed up the process energycasino offers an onsite upload feature that allows for easy management of your documents as well as a status indicator that allows you to see what stage of verification your documents are in.
Please feel free to contact us again via email to support@energycasino.com or via LiveChat, if you have any other questions. We will assist you with pleasure.
Kind regards,
EnergyCasino
Simply The Best!
The best online casino by far. They have the most exceptional customer service I have ever experienced, they respond to your queries immediately. They have great promotions and I’ve had amazing wins on this site, more than what I have ever had on any other site. They encourage safe gambling and they have really taught me a lot.
Thanks guys
November 13, 2019
Unprompted review
Reply from EnergyCasino
Dear Karrine,
Thank you very much for taking the time to submit a review about EnergyCasino.
We are extremely happy that you were satisfied with our services. We are doing our best to meet our customers’ needs because our goal is your entertainment.
We wish you great fun and high wins at EnergyCasino!
Kind regards,
EnergyCasino Team
Great offers and great costumer…
Great offers and great costumer support, 10/10 :)
November 12, 2019
Unprompted review
Reply from EnergyCasino
Dear Rick,
Thank you very much for taking the time to submit a review about EnergyCasino.
We are extremely happy that you were satisfied with our services. We are doing our best to meet our customers’ needs because our goal is your entertainment.
We wish you great fun and high wins at EnergyCasino!
Kind regards,
EnergyCasino Team
Maybe a regulated gambling site but you…
Maybe a regulated gambling site but you can't get a bonus and certainly don't get any play at all for your money.
November 3, 2019
Unprompted review
Reply from EnergyCasino
Dear customer,
we appreciate that you took the time to provide us with your feedback.
I am extremely sorry to hear that you were not satisfied with your gameplay.
We are doing our best to satisfy our customers, among others, with the bonus offers. Our goal is your entertainment.
All players should be also aware that gambling carries the risk of loss and the spin results are randomly generated.
We, of course, understand the fact that you haven't been lucky playing in EnegyCasino this time and wish you all the luck wherever you have entertainment.
Please feel free to contact us again via email to support@energycasino.com or via LiveChat, if you have any other questions. We will assist you with pleasure.
Kind regards,
EnergyCasino Team
"you haven't been lucky playing in EnegyCasino this time"
And your luck will never be here.
I know what RTP is, I carry the risk of losing but I can still win sometimes.
Useful for the word before me. In the last 6 months i have lost over 7k on this casino and i still get nothing.
If you always want to lose, have fun.
October 1, 2019
Unprompted review
Reply from EnergyCasino
Dear Kolbi,
we appreciate that you took the time to provide us with your feedback.
I am extremely sorry to hear that you were not satisfied with your gameplay.
We are doing our best to satisfy our customers, among others, with the bonus offers. Our goal is your entertainment.
All players should be also aware that gambling carries the risk of loss and the spin results are randomly generated.
We, of course, understand the fact that you haven't been lucky playing in EnegyCasino this time and wish you all the luck wherever you have entertainment.
Please feel free to contact us again via email to support@energycasino.com or via LiveChat, if you have any other questions. We will assist you with pleasure.
Kind regards,
EnergyCasino Team
One of best online casino and a lot of…
One of best online casino and a lot of games to play very happy with this casino .if you win you will get your money without worry.
September 23, 2019
Unprompted review
Reply from EnergyCasino
Dear Num,
Thank you very much for taking the time to submit a review about EnergyCasino.
We are extremely happy that you were satisfied with our services. We are doing our best to meet our customers’ needs because our goal is your entertainment.
We wish you great fun and high wins at EnergyCasino!
Kind regards,
EnergyCasino Team
Onerous Know your client checks
These guys have one of the most excessive procedures for verifying clients out of any online gaming firm. Not only that but they do not carry out checks before you deposit. Instead these guys deny you withdrawing any of your money until you have gone through some of the most onerous checks. You have to upload an excessive amount of documents as well as taking timestamped selfies with your id in hand. It really isn't worth all this hassle. I suspect these arduous checks are merely to make withdrawals difficult in order for them to encourage people into blowing their money.
September 22, 2019
Unprompted review
Reply from EnergyCasino
Dear User,
Thank you very much for taking the time to submit a review about EnergyCasino.
I am sorry to hear that your experience with our casino was not as you expected.
I would like to inform you that the documents request is our standard verification procedure accepted by account holder due to registration.
Please note that regarding our procedure the customer is obliged to send indicated copies of documents by the Security Department, at any time after registering the account.
Please kindly note that according to EnergyCasino terms and conditions:
16. a. Energy reserves the right to request additional information and documentation from any client if such evidence is required to fulfil other legal obligations.
The full text of the terms and conditions is available at the following link:
https://energycasino.com/en/Terms-and-conditions/General
Also, this process is required to meet our legal obligations. Getting to know our customers also assists us in ensuring that we are fully compliant with all applicable laws and regulatory demands.
I can assure you that, as soon as the documents have been processed our relevant department processing all outstanding payments and the user is informed immediately about the verification process status.
If you have any other questions or suggestions, please do not hesitate to contact us at support@energycasino.com. We will be more than happy to support you!
Kind regards,
EnergyCasino Team
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