Energylinx give gas meter only comparison and dual fuel we have two gas meters,same property some comparison sites only give dual fuel. I have found their results acceptable
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I looked on line sites to compare my energy switch. Looking at best and worst energy companies. There was so much to look at on line considering who to use and who not to use. I came across your ene... See more
Company replied
My energy bill has been reduced by £556/annum by referring to your website. However it was a computer literate friend who was able to achieve this and only because British Gas directed him to the site... See more
Company replied
Needed MPAN no: for my new address so used number given here by Energylinx. Connected and got alternative number 0800 001 5400, which goes to Emergency gas and electricity report line. Says any other... See more
Company replied
Company details
Information provided by various external sources
Energylinx is one of the UK's most trusted price comparison websites. We provide an impartial energy comparison and switching service. Save hundreds of pounds on your energy bills today!
Contact info
Imperial House, Imperial Way, Coedkernew, Duffryn, NP10 8UH, Newport , United Kingdom
- 08008497077
- customerservices@energylinx.com
- www.energylinx.co.uk
4.5
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saved me money
May 3, 2020
Unprompted review
Reply from Energylinx
Hi Tracey,
Thanks so much for leaving us a positive review.
We're so glad to hear you were able to save some money, that's the best part of switching!
We hope to see you again in the future, saving even more money.
Thanks,
Morgan
My current experience is shocking
My current experience is shocking. Attempting to get a new business gas account but their database pulls wrong data for addresses and then does not give you the opportunity to correct the errors manually before submitting to contract. The customer service email does not respond (not even an acknowledgement) and you will never get through on the phone lines. On hold for ten minutes without any movement forward in the queue. The company is not ready for this and has no idea about assisting potential customers. Not fit for purposes and my matter remains unresolved after two days now with no response from Energylinx the switch provider. Energydisconnect is more appropriate at the moment. I'm in real danger of losing my residential supply.
March 3, 2020
Unprompted review
Excellent service throughout
November 11, 2019
Unprompted review
Excellent so far but I don’t know why I…
Excellent so far but I don’t know why I am asked to give a review until the switch is actually achieved which won’t be until 19th Nov!!
November 9, 2019
Unprompted review
V good service
November 5, 2019
Unprompted review
Renewal of my energy
Found this company on line and was very impressed with the sales person with whom I talked to. Was very efficient and understanding of my needs.Would recommend this company to friends and relatives.
November 4, 2019
Unprompted review
Awsm
The overall experience was good, nice and easy setup. Thank you
October 26, 2019
Unprompted review
So far so good
So far so good. Got a nice welcome email. Not much else to say so far.
October 26, 2019
Unprompted review
My switch of power supplier is in progress
My switch of power supplier in progress.So far service has been easy with me having to do nothing yet
The proof will be if I do save money with new supplier
October 21, 2019
Unprompted review
Reply from Energylinx
Hi Hilary
Thanks for your review of www.energylinx.co.uk
Everything should go smoothly throughout the switching process but if you have any questions, please don't hesitate to contact our customer services team on 0800 849 7077.
If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our customer services team will get back to you.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
Easy to follow
Easy to follow guides to get you where uouvaang to be
October 21, 2019
Unprompted review
Reply from Energylinx
Hi Katherine
Thanks for your 5-star review of www.energylinx.co.uk
Everything should go smoothly throughout the switching process but if you have any questions, please don't hesitate to contact our customer services team on 0800 849 7077.
If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our customer services team will get back to you.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
You signed over my gas and electric…
You signed over my gas and electric account without my permission, you used the wrong address, you have caused me endless hassle, phone calls stress and anxiety, not happy with this situation.
October 18, 2019
Unprompted review
Reply from Energylinx
Hi Jason
I'm really sorry this has happened and that it is causing you stress.
We would never put a switch through without our customers permission. It sounds like a fraudulent switch and I would like to investigate it further to stop it from happening again.
Can you please send an email to kirstin.rhymer@energylinx.com with any extra information (customer number, email, post code) you can provide me with.
Kind regards
Kirstin
Very happy with my experience
October 14, 2019
Unprompted review
Reply from Energylinx
Hi Andrew
Thanks for your review :)
Everything should go smoothly throughout the switching process but if you have any questions, please don't hesitate to contact our customer services team on 0800 849 7077.
If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our customer services team will get back to you.
Customer services is open Monday-Thursday 9am to 5pm and Friday 9am to 4pm.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
My energy bill has been reduced by…
My energy bill has been reduced by £556/annum by referring to your website. However it was a computer literate friend who was able to achieve this and only because British Gas directed him to the site. This is a disgrace where membersof the public who are not on the internet are being ripped off.
October 14, 2019
Unprompted review
Reply from Energylinx
Hi John
Thanks for your 5-star review of www.energylinx.co.uk. It's great to hear we saved you so much money! In future you could use our call centre. They will be able to help you switch and you won't need to use a computer.
Everything should go smoothly throughout the switching process but if you have any questions, please don't hesitate to contact our customer services team on 0800 849 7077.
If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our customer services team will get back to you.
Customer services is open Monday-Thursday 9am to 5pm and Friday 9am to 4pm.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
Very easy to use and trouble free…
Very easy to use and trouble free transition
October 11, 2019
Unprompted review
Reply from Energylinx
Hi Helen
Thanks for taking the time to leave a 5-star review of www.energylinx.co.uk.
Hopefully everything goes smoothly throughout your switch to your new supplier but if you have any questions throughout the switching process, please do not hesitate to contact our Customer Services team on 0800 849 7077. If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our Customer Services team will get back to you.
Customer Services is open Monday-Thursday 9am to 5pm and Friday 9am to 4pm.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
Avoid. When things go wrong they abandon their customers.
Stupidly I’ve used this company three times to attempt utility switches and all three have gone wrong incurring additional expense and time wasted.
The first time on a dual fuel switch, the gas was switched. The electricity wasn’t leaving me stranded between two companies.
The second time I ended up on a different tariff to the one advertised/completed costing me £90 (fortunately refunded by Shell via Resolver).
The third time in September 2019 on a Scottish Power single fuel switch (I’m still stranded) after 3 weeks they informed me that they had erroneously programmed a dual fuel as a single and therefore had to cancel.
They apologise (occasionally) but never compensate. Think carefully before you use them.
Post script: Thanks Energylinx for your standard, generic and insincere reply. It's almost impressive that you are capable of retrieving records from 2017 (that don't tell the whole story) and yet unable to correctly programme utility deals, which ought to be your core competency. You didn't learn in 2017 and you haven't now so I don't believe your shallow promise to learn lessons. The service is as incompetent and underwhelming now as it was then.
If you were an ethical and dare I say it, high performing company, you would be backing up your words with actions. Rather than asking me to phone your call centre to find a new deal following your failure 3 weeks ago to execute the deal you improperly advertised, you would be finding a comparable, actionable deal, getting me onto it and compensating me for the difference in price. It's about time OFGEM regulated you and I will be suggesting to them that they do.
October 8, 2019
Unprompted review
Reply from Energylinx
Hi Mr Farrow
I would like to apologise for the level of service you have received from Energylinx. We place our customers are at the heart of our business and unfortunately, on this occasion, we appear to have fallen short of the high standards we set ourselves.
I have spent this morning with our Customer Service Manager coming up with a solution to the issues you are experiencing. Diane will be in contact shortly to discuss.
Kind regards
Kirstin
Quick and easy.
Quick, no hassle transfer. Saved a great deal of time.
October 6, 2019
Unprompted review
Reply from Energylinx
Hi Angela
Thanks for your lovely 5-star review of www.energylinx.co.uk.
Everything should go smoothly throughout the switching process but if you have any questions, please don't hesitate to contact our customer services team on 0800 849 7077.
If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our customer services team will get back to you.
Customer services is open Monday-Thursday 9am to 5pm and Friday 9am to 4pm.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
Very easy to use
October 5, 2019
Unprompted review
Reply from Energylinx
Hi Kristina
Thanks for your lovely 5-star review of www.energylinx.co.uk.
Everything should go smoothly throughout the switching process but if you have any questions, please don't hesitate to contact our customer services team on 0800 849 7077.
If you'd prefer, you can contact us via email at customerservices@energylinx.com and one of our customer services team will get back to you.
Customer services is open Monday-Thursday 9am to 5pm and Friday 9am to 4pm.
We'll be here next time you are looking to compare energy suppliers.
Have a brilliant day.
Kind regards
Kirstin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.