Energy Pig Heating & Insulation Funding Reviews 

511
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

Still waiting on post certification for both cavity wall and floor insulation. Tried to call the main phone number at 4pm but said offices were closed. Tried emailing but no response.

Rated 5 out of 5 stars

Arash the engineer was bang on time having driven from Glasgow. He we a very personable guy and despite having difficulty with his mobile phone reception managed to complete his service of our system.... See more

Rated 5 out of 5 stars

Can't fault the work or the workers they arrived early worked around each other and got the whole solar panel/air source heat pump / hot water tank /plumbing / electrical all done in just over a day... See more

Rated 5 out of 5 stars

Arash came along to fix a simple fault that unfortunately turned into a pain because our internet is really slow and we live in an old cottage with thick stone walls. He was here about 2 hours fixi... See more

Company replied

Company details

  1. Insulation Contractor
  2. Gas Installation Service
  3. Heating Contractor
  4. Boiler and Heating Service
  5. Solar Energy Company

Written by the company

Energy Pig is a multi-award winning heating & insulation company and our head office is based in Glasgow & we have hundreds of 5 star customer reviews across many platforms. We have access to the government portal and can offer funding and cash back towards most Energy Efficient Home Improvements. We can also offer monthly repayments to help spread the cost for all Home Improvements Accredited / Approved Members • CIGA • KIWA • TRUSTMARK • NIA - National Insulation Association • Buy With Confidence • Quality Mark Protection • GDGC • RECC • Gas Safe • FCA - Financial Conduct Authority • British Assessment Bureau • Elmhurst • MCS Insulation Services • Cavity Wall Insulation • Party Wall Insulation • Loft / Rafter Insulation • Underfloor Insulation • Room In Roof Insulation • Solid Wall Insulation Domestic Heating Services • Gas Boiler Replacement • LPG Boiler Replacement • Electric Storage Heaters • Full Central Heating • Smart Heating Controls • Landlord Gas Safety Certificates • Boiler Service & Repair • Boiler Homecare Plans Renewable Services • Air Source Heat Pumps • Solar PV • Glasgow Heating & Insulation • Edinburgh Heating & Insulation • South Lanarkshire Heating & Insulation • North Lanarkshire Heating & Insulation • East Renfrewshire Heating & Insulation • Renfrewshire Heating & Insulation • Inverclyde Heating & Insulation • East Dunbartonshire Heating & Insulation • West Dunbartonshire Heating & Insulation • Falkirk Heating & Insulation • Stirling Heating & Insulation • West Lothian Heating & Insulation • East Lothian Heating & Insulation • Fife Heating & Insulation • Dumfries & Galloway Heating & Insulation • Perth & Kinross Heating & Insulation • Dundee & Angus Heating & Insulation • Argyll & Bute Heating & Insulation


Contact info

4.0

Great

TrustScore 4 out of 5

511 reviews

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Replied to 75% of negative reviews

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4.0

All reviews

(511)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional survey from Gary Low

Professional survey from Gary Low. Gary phoned to find out if he could come earlier and he arrived promptly. I was impressed with the expertise he showed. He was quick to identify marks on the walls where cavity wall insulation was installed. After drilling a hole, this was confirmed to be accurate. My EPC showed "no cavity wall insulation". He then continued to perform a survey for an updated EPC. Throughout the visit, he remained professional and knowledgeable and they have my recommendation.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service Thanks

Had Gary Low & Ian in to do my initial survey's for EC04 funding.
Both were very polite and professional and did a thorough job.
They explained each step of the process to me and what to expect next.
Answered any questions I had about new system, and Ian showed me where all the new pipework would go.
Highly recommend,
Looking forward to the install.
Thanks again guys!

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Pipes down walls, moving radiators, a big hole in the loft! Noooo way!!

Tried to ride completely over us. Not at all impressed. Said they had to install radiators where I didn't want them. Also run pipes down walls (again where I didn't want them), and that they would have to knock a bigger hole into our loft!! Six men turned up wanting to tramp all over my house, take all the floors up, carpets, move all the furniture. Completely unprofessional. The customer should be able to say where things are going to go and with the minimum of fuss!! Not acceptable.

May 8, 2024
Unprompted review
Energy Pig Heating & Insulation Funding logo

Reply from Energy Pig Heating & Insulation Funding

Hello guest,

I was very sorry to see you chose to leave such a negative review. My reply here will remain online as per our company policy, however if you prefer to discuss further in private you may email me at nicola@energypig.co.uk and I will do my best to help.

In summary, we did not carry out any works for you, as you said above, you were not happy with the amount of workers in our team on the day and as such the job and your funding was cancelled. In my opinion, this review seems unfair, as we have not provided any works for you to see the end result of and the assumption that we would have 'tramped' all over your house is not accurate.

To reiterate what was explained on the day - we require the amount of team members that were assigned to your works. When installing the whole house approach - specialised and independently certified electricians, gas engineers, joiners, roofers, solar experts etc are all required and we're fortunate enough to be able to employ all of these in house and thus create a team.
It is this that enables us to install many works within 2 days, rather than eked out over weeks. Particularly with jobs like yourself, that require travel, ferries, hotels etc it is essential that we start works early morning and in a large team to ensure a timely install. The majority of customers are really grateful for this quick yet professional approach.

I am sorry to hear that you were unaware of the magnitude of scope of works required for such a heating overhaul and we have taken internal action to ensure the surveyor you met initially fully explains the process of install each and every time. We thank you for this feedback. For a job to be cancelled at this late stage it has financial implications for our medium company which we absorb so we thank you for this feedback as it will be used to ensure this does not reoccur.

We do try to keep the upheaval to a minimum, helping customers to move furniture where we can, lifting floors to install pipework underneath where we can so less pipework is visible, employing quality joiners so any pipework above floor level is made aesthetically pleasing and radiators are fitted to the 'heat calc' specifications (Which is a plan drawn up by a qualified Retrofit Co-ordinator to enable the new heating system to work to it's full ability). We must make decisions based on the functionality of the system and technicality of the install however do take customer preferences in to account where at all technically possible and feasible within the funding limits.

I hope my reply helps and if you wish to discuss further please email me direct at the email above.

Thank you for your feedback,

Nicola

Rated 5 out of 5 stars

Survey

Had Gary Low and Brian in to do the survey, very professional service explained what they would be doing, once they started they explained everything on what they were doing and answered any questions I had about what would be done 👍

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding job

From survey to completion the experience of dealing with Better way energy was outstanding. Rod McLeod was responsive, attentive and nothing was too much trouble. David Reilly was the same. An absolute pleasure to deal with! Arthur and the team did an outstanding job. When they left you would hardly know they had been despite the level of work that was done.

The result is fantastic and the house has never been so warm!

Thank you all for everything I could not be happier!!!

Bryan MacMillan

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Home survey

I had Gary Low and Brian completing surveys today at my home. They called me earlier on to ensure I was home and expecting them. They arrived promptly and were very professional throughout. They made sure that they explained what they were doing, and why, at every stage of the survey. Both were very patient with my lack of knowledge of the property. They also provided me with information on what I should expect and instructed me on what to do next. I felt well informed and was comfortable throughout the entire visit.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Had David H do the survey for my insulation this morning. He was very professional, knowledgeable and helpful. I had a few questions to ask and he answered them to my satisfaction. Very good experience from David.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

My survey was carried out By Garry Low…

My survey was carried out By Garry Low and his colleague.very informative guy ,explained everything as we went along.Garry even detected a gas leak at my boiler assisted me in calling emergency gas leak call out team who attended and found leak and fixed .thankfully Garry detected this as I did not realise there was a gas leak,I hope I qualify for this heating upgrade.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good Experience

Survey was done in a polite and friendly manner, everything explained along the way. Our surveyor was David Campbell.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Had David & Brian out today to do the…

Had David & Brian out today to do the initial survey to see if we qualify for the ECO4 funding scheme. Both individuals introduced themselves on arrival were very polite and courteous throughout the survey explaining everything as they moved through. Making the whole experience a positive one. Thank you guys you represented Energypig.co.uk with flying colours. Ron & Diane Skipwith

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

not helpful

not helpful, do not cater for elderly people who are not computer or mobile phone literal, am elderly, you came to my door, have been accessed but 2 months on am still awaiting a response very little communication, do think that you should consider the elderly that do not have the technology skills to meet you re mit

February 15, 2024
Unprompted review
Energy Pig Heating & Insulation Funding logo

Reply from Energy Pig Heating & Insulation Funding

Hello Sandra,

I am so sorry to read this, if you are able to can you email me at nicola@energypig.co.uk? and if this is a suitable use of communication for you I can update you via email. Otherwise if you can call 08009551201 one of the team can help over the phone.

Nicola

Rated 5 out of 5 stars

Energy Pig installed my Air Source Heat…

Energy Pig installed my Air Source Heat Pump early March, completed in 2 working days. The team were amazing, taking care and putting carpets back afterwards, as some had to be lifted to lay new pipes. Would highly recommend

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Heating pump installation

Kenny and his team worked extremely hard to install my new heating system. They were extremely tidy and proficient courteous and very knowledgable and kept me up to date with everything they were doing during the whole process we had some snags and teething problems at the start which David reilly the renewables manager promptly and swiftly addressed. Would highly recommend this company

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Arthur and his…

Great experience with Arthur and his team! Professional job and kept me informed throughout the process of how the system works. Arthur has also made himself available for any questions I have in the future and walked me through how to bleed the bathroom radiator last week. Brilliant service 👍🏻

January 31, 2024
Unprompted review

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