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english-heritageshop.org.uk Reviews 7,143

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TrustScore 4.5 out of 5

4.4

Gift Shop
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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, with many highlighting specific items like curds, wines, and historical replicas. The ordering process is consistently described as easy and straightforward, and the delivery service is often noted for its speed and efficiency, with items arriving well-packaged and in good condition. However, some people were dissatisfied with certain delivery experiences, citing issues such as packages being left in inappropriate locations without notification, or difficulties with rescheduling deliveries. A few customers also mentioned receiving an older version of a guidebook or experiencing order cancellations due to out-of-stock items, which led to some inconvenience.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the good quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and... See more

Quality

Consumers are highly satisfied with the quality of products. Many reviewers praise the excellent designs,... See more

Service

People report positive experiences with service. Many customers praise the fast and efficient service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to browse the shop online and found some amazing bargains and got an extra discount. My grandchildren love "Horrible Histories" that's a few presents sorted. My parcel arrived promptly and w... See more

Rated 5 out of 5 stars

It was very easy to order. We had previously bought the product at an English Heritage site we visited, so we were happy to order.. The delivery person, when it arrived, was very nice, friendly and... See more

Rated 5 out of 5 stars

I bought a replica of King Arthur by Gallos that is at Tintagel Castle in Cornwall. He is really lovely great quality without being too expensive. He was packed very well and delivered in good time I’... See more

Rated 5 out of 5 stars

Went to Whitby for our holiday and visited the English heritage shop at Whitby Abbey. My wife found a few things that she would like and got but forgot to pick up one item so we contacted English her... See more

Company details

  1. Gift Shop

Written by the company

English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. The proceeds from the sales of our range of gifts and items on our online shop such as children’s toys, books, jewellery and collectables will go towards the upkeep of the properties throughout England.

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

plenty of choice

Ordering was easy and plenty of choice. Hubby very pleased with his mead.
The only disappointment was royal mails poor service. They stated they'd not been able to deliver the item, even though we were in all day.

March 19, 2026
Rated 1 out of 5 stars

Placed order and paid on the 13th March

Placed order and paid on the 13th March. Now the 22nd March. NO updates just tells me when I log on to my account items in process. They were in stock. Surely you should have contacted me with some updates or tell me the items are not available? Very disappointed again.....

March 22, 2026
Unprompted review

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