english-heritageshop.org.uk Reviews 

7,181
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Consumers frequently mention that the online shop is extremely straightforward to navigate, making it very simple to place purchases and receive orders promptly at home. Shoppers truly appreciate the fantastic selection of goods available, highlighting that products are consistently crafted to a high standard and always arrive safely packaged. Some people were dissatisfied with frustrating inventory discrepancies that frequently resulted in unexpected order cancellations and subsequently delayed refund processing times. A few reviewers also noted occasional delivery delays, tracking difficulties, or minor damage to exterior packaging upon safe arrival.

What people talk about most

Product

Users describe positive interactions with product, expressing satisfaction with the robust build quality,... See more

Order

Consumers find order experiences to be a mixed journey, as many reviewers highlight fast shipping, easy... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrival times and... See more

Quality

People report positive experiences with quality, highlighting that items are well made, gorgeous, and of very... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient delivery with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought a selection box of preserves as a gift when I visited Deal Castle and on tasting the cherry with brandy ordered several full size jars for myself. The flavour is lovely, although I found it a... See more

Rated 5 out of 5 stars

Visited a site that has no visitor centre of EH shop, but which itself (through signage, etc) made you want to learn more about its history (Bury St Edmunds Abbey). Swiftly found the guidebook onlin... See more

Rated 5 out of 5 stars

Excellent customer service, I highly recommend English Heritage online shop. The website was easy to use, with plenty of choice and ordering was easy, checkout was simple and quick to use. The items I... See more

Rated 5 out of 5 stars

It was very easy to order. We had previously bought the product at an English Heritage site we visited, so we were happy to order.. The delivery person, when it arrived, was very nice, friendly and... See more



Company details

  1. Gift Shop

Written by the company

English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. The proceeds from the sales of our range of gifts and items on our online shop such as children’s toys, books, jewellery and collectables will go towards the upkeep of the properties throughout England.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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4.2

All reviews

(7,181)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

plenty of choice

Ordering was easy and plenty of choice. Hubby very pleased with his mead.
The only disappointment was royal mails poor service. They stated they'd not been able to deliver the item, even though we were in all day.

March 19, 2026
Rated 1 out of 5 stars

Placed order and paid on the 13th March

Placed order and paid on the 13th March. Now the 22nd March. NO updates just tells me when I log on to my account items in process. They were in stock. Surely you should have contacted me with some updates or tell me the items are not available? Very disappointed again.....

March 22, 2026
Unprompted review

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