English Blinds Reviews 

1,338
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the blinds, noting that they fit perfectly and are very simple to assemble at home. Consumers also appreciate the straightforward online ordering process, alongside helpful communication and reliable delivery times. Some reviewers were not happy with delivery delays, mentioning that shipments occasionally took longer to arrive than initially stated. A few other people also felt that communication could be improved, noting difficulties when trying to track orders or get timely responses via email. Additionally, a small group of customers described receiving damaged items or encountering minor packaging issues upon arrival.

What people talk about most

Product

Customers had positive experiences with product, noting that the items are well made and fit windows... See more

Quality

People report positive experiences with quality, highlighting that the items are well made, sturdy, and fit... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing orders online is... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders often arrive promptly within a... See more

Service

Consumers find service to be positive, highlighting prompt delivery and efficient handling of orders.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sizing, quality and speed of delivery are all good. It would be helpful if early on in the ordering process it was made clear that the brackets for the veritcal blinds are very shallow so fixing screw... See more

Rated 5 out of 5 stars

Great choice of blinds .ordered a sample arrived super quick with instructions on how to measure.Easy to use website, Blinds arrived well packaged, with all the fixings needed. Great quality and look... See more

Rated 5 out of 5 stars

Brilliant fitted perfectly but there were no fixings as described and as you have always provided in the past but we used or own. The vertical blind though looks stunning very happy, we have bought al... See more

Rated 5 out of 5 stars

From ordering communication appropriate and accurate and delivery was as expected. We ordered three blinds for our window and whilst we had an issue with one of the blinds as soon as this was querie... See more


Company details

  1. Blinds Shop
  2. Interior Designer
  3. Window Treatment Store

About English Blinds

Written by the company

English Blinds The Made to Measure Blind Company. Since 1988.

Read thousands more reviews of English Blinds at EKomi, The Feedback Company.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,338)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have used this Company several times…

Have used this Company several times for both Vertical and Venetian style Blinds, Ordering the items on line is Straightforward and Clear instructions on how to Measure up correctly, Online Payment is Quick and Safe.
Communication via Email is Prompt informing of Order Acceptance and again when Blinds are ready to Dispatch.
No issues with Item Delivery as they use a Quality Delivery Company.
Quality of Blinds is Excellent and I would consider Cost to be acceptable, Blinds Vertical or Venetian are Easy to fit even for someone with Limited DIY knowledge.
Extremely Happy with Level of Quality and Service, Highly recommended..

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Easy transaction, great quality and fit perfectly, also easy to install and they look great.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely making money off people for nothing!

I ordered the blinds and the dispatch was extremely delayed. After contacting by email they told me it would be delivered soon. After receiving the blinds I found out they had sent the wrong measurements. I spoke to them on the phone and emailed saying that the blinds are unusable and don’t even fit the smallest window in my house. They told me I would have to pay — told me it was a discounted rate but the price is way too much. Not happy at all! And I won’t be using this service again

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a blind ,cause my measurements…

Ordered a blind ,cause my measurements were incorrect it didn't fit ( to big ). Phoned the helpline told me to return it with correct measurements & they will sort it. Gave me a site for a cheap courier. Sent it off came back about a week later ,blind now fits. No extra payment for my mistake. Brilliant customer service, brilliant company. Definitely recommend this company 👌.

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

Damaged blinds replaced promptly

Chose from three samples which were sent out quickly.I received my made to measure blinds without noticing it was damaged as the packaging was not so badly broken.l sent proof pictures and a video to English blinds.l also made calls.l was reassured l will be sent a replacement which l received in some days.lt did take more than a week but think its fair considering it has to be made again.l love them and the top quality is as expected.Last delivery communication was not as the first but overall pleased.Will recommend,thank you.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

After ordering quite a few blinds for…

After ordering quite a few blinds for my customers always been happy with quality delivery time & fit
However on this occasion blind has far too many herringbone tapes which are thin quality my customer was replacing feels she’s living in a prison looks bad from inside & out I agree with her
The original blind not made by yourselves had 5 x tapes & worked perfectly well
I manufacture some quite heavy Roman blinds with padded blackout lining of similar size & no way need 8 cords
Dissatisfied as this is costing my business to keep my customer happy
Won’t be ordering again as again

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service

The blind quality is poor. I ordered two of the same size and one came slightly bigger and didn't fit the recess. The pull cords don't work either. I emailed on 10th May asking for helping with them and got no response. I submitted a form for a refund and did finally get a response in June but no actual solution and no response after responding to Gemma asking for help with th cords.
I do not recommend this company and will be submitting a change back with my bank for faulty products.
Do not buy from here, if you have any issues you will be left with no help from them at all.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with customer service. I tried calling for assistance, but before I could even finish my sentence, the representative told me he didn’t understand and asked me to send an email instead. He then abruptly ended the call.
I called back hoping to explain more clearly, but the same person raised his voice at me and repeated that I should write an email because he couldn’t understand what I was saying. He didn’t give me a proper chance to speak or explain my issue, which made me feel very uncomfortable and upset.
Good customer service should involve patience and basic respect, and unfortunately, this was not my experience.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Blinds

I needed very long but narrow Venetian blinds. Extremely impressed with the ease of ordering, the price and the quality.
I needed the blinds quickly and contacted customer service several times as I was concerned delivery would not be in time to complete the project. They replied very quickly each time and they were delivered within the time frame. Big thanks to the team at English Blinds! I will definitely be recommending using your products again. Antonia
Strata Tower London

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the faux wood blinds

I ordered the faux wood blinds, really good quality, one of the the few available blind businesses that make blinds larger than 2000mm which is a massive plus.

I have another order to place when ready, installation is very easy, and although I've only installed one due to needing to replace some windows, nothing is damaged so far and delivery was 5 business days for me.

Would highly recommend

May 13, 2026
Unprompted review

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