I've had splendid experience so far with entropay.. But recently Non EU regulations were levied because of which residents of Asia are no more able yo use entropay virtual card.. So alternatively laun... See more
Company replied
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See what reviewers are saying
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit c... See more
They increased their account dormancy fee from $5 a month to £20 a month, and have announced they're going to close down from 1st July. While I'm sure their terms say they can change their fees, it d... See more
Great service and customer service! I have been using them for quite a while now and I would be lying if I would be saying that I am not more than pleased with their service. Yes the limits might b... See more
Company replied
Company details
- Payment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Money Transfer Service
Information provided by various external sources
Entropay lets you create disposable virtual cards on the fly for borderless, private, secure online payments. Use Entropay cards to pay like a local anywhere Visa is accepted. With Entropay, your personal information, bank card number and spending habits stay private. Purchases will never appear on your bank statement, and Entropay cards are prepaid to protect you from fraud and fishy charges. Regulated by the same rigorous standards as your bank, we’re on guard 24/7 to keep your data and money safe. Better than a bank, we don’t charge bank fees, interest, over limit fees or late repayment fees.
Contact info
You should know
3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Useless
Silly stuff with withdraw, very slow website, no theres app. Useless service!
September 2, 2018
Unprompted review
Reply from Entropay
Hi Max, thank you for reaching out to us. We are sorry to hear that you have had this experience. If you need step by step instructions on how to withdraw from Entropay, visit the following to support pages. http://bit.ly/2ArJqTF and http://bit.ly/2kDFdTc. You can also contact our support on support@entropay.com, they will always be happy to help :)
Virtual Card Cancellation for users outside EU
I have been using virtual card services from Entropay and their service level is very satisfactory. I feel very sad because their services will stop for users outside EU and hope that it is restored in future.
September 1, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, MUhammad Khalid!
We are very sorry that we cannot continue providing you with Entropay cards, we completely understand how frustrating this must be. Due to new restrictions imposed on card issuers, we can no longer provide virtual Visa cards to people living outside of the European Economic Area and to users in Norway.
Don’t worry, your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time. Visit our support page http://bit.ly/EntropayChanges for more information
Helping Australian residents as much as…
Helping Australian residents as much as they can (Considering restrictions that governments keep throwing at us).
September 1, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Robert!
We are very sorry that we cannot continue providing you with Entropay cards in Australia due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be.
Don’t worry, your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information
Entropay is a great company
Entropay is a great company. It simply never fails. I am not a customer of Entropay anymore. Regulations simple do not allow them to operate in North-America. I live in Monterrey, Mexico. What a pity!
August 30, 2018
Unprompted review
Reply from Entropay
Thank you for your feedback Gerardo Javier Gálvez Arellano
We are very sorry that we cannot continue providing you with Entropay cards in Mexico anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be.
Don’t worry, your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information.
Customer support allways ready to help.
August 27, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services and a positive customer support experience.
Recent business developments
Along with many other customers outside the EU, I am disappointed to lose my Entropay services; however, that is no reason to rate them one star and leave them a bad review. It appears - from every indication on their website anyway, that Entropay users will be able to fully recover whatever money they had in their account/wallets (unlike Netteller, who essentially stole their customers' money, including my $665 USD). If Entropay does indeed carry out their plans to allow customers to recoup their money, then it has fulfilled its obligations and should not be punished in the court of public opinion as this was clearly beyond their control.
August 25, 2018
Unprompted review
Reply from Entropay
Thank you Michael Greenberg :) Thank you for understanding and for your 5 stars! We are very sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be.
Don’t worry, your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time :) because your money is your money.
Visit our support page http://bit.ly/EntropayChanges for more information.
They stole €10!
They stole €10!!
I put €10 on it and the next day my account got banned. The only thing I did was making 3 cards
August 22, 2018
Unprompted review
Reply from Entropay
Hello Dirk, your account has been flagged by our automated security system for security reasons.
We apologise if you experienced any inconvenience as a result of this, but our compliance team must follow certain procedures to ensure the safety and security of all users’ accounts as well as our system. Rest assured, a member of our team will review your account and contact you directly as soon as possible.
LETTER OF APPRECIATION
The Chief Executive of Entropay
Dear Sir/Madam.
I have been a client of Entropay since late November 2016 and it is with some disappointment that I have to close my association with Entropay due to new Visa rules which prevents by further relationship.
These past few months I have had some trying and testing personal experiences with a UK based merchant that I believe acting fraudulently when doing business with me - business I conducted in good faith believing the merchant would help me gain a little extra income to support my age pension.
It became necessary to request Entropay to institute three chargeback claims and, today, I was told that all three claims had been successful
I wish to give my personal thanks to Mr Gordon Cook of your Chargeback Department and also to his personnel in that office.
I received prompt, helpful and at all times excellent customer service which helped greatly to deal with the worry over the possible fraudulent dealing with my money to the trader.
Likewise, I commend all at Entropay Support for the professional conduct of my dealings with them.
Yours sincerely
Frank Short, CBE.
August 21, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to provide your feedback. First we very pleased to hear that you are satisfied with your experience with our customer support, we do our best to give our users the best possible support, right when they need it.
We are also sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be. Don’t worry, your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information.
I have used Entropay for years and a…
I have used Entropay for years and a wonderful experience. I spend thousands of dollars in fees with tbis company. On August 13, 2018 they suspended services for every customer outside of Europe without warning. This really hurt because I had such a good experience with them and for them to do that without warning was just terrible.
August 18, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to provide your feedback Raquel.
We are sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be. Don’t worry, your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information.
I am a user of Entropay from St Kitts…
I am a user of Entropay from St Kitts and Nevis. I was so happy with the service and used it to bet online when my bank card was restricted. There were minor issues but overall I was satisfied with the service. Very sad to have just found out that I can no longer top up my account and from October my two cards will be cancelled. I know it was not Entropay's fault and truly sorry that Visa changed the rules. Not sure that these rules will be reversed in the near future. I will now begin to look for an alternative. but for persons in the EEA and Norway I highly recommend it.
August 18, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to provide your feedback Geoffery and thank you for the recommendations.
We are sorry that we cannot continue providing you with Entropay cards in St. Kitts and Nevis anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be. Your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time :) because your money is your money.
Visit our support page http://bit.ly/EntropayChanges for more information.
If and when the UK officially leave the…
If and when the UK officially leave the EU, will Entropay leave the UK?
August 18, 2018
Unprompted review
Have tried for 3 days to by a gift card…
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit card or prepaid so not sure which to put or if it makes a difference.
Contacted their support and to their credit they replied quickly with a clear answer. I was then able to finally make a purchase but still refused by most suppliers. On balance not worth the hassle .
August 17, 2018
Unprompted review
Aweful company
Aweful company. They have stopped doing business with thousands of customers, they cut the services offering no alternatives. Very bad customer relations.. oh and that is after they took thousands of dollars in fee from us. Stay away, you have been warned, they made me lose a lot of money.
August 17, 2018
Unprompted review
Reply from Entropay
We are sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be.
But don't worry you didn't lose any of your money. Your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time :) because your money is your money.
Visit our support page http://bit.ly/EntropayChanges for more information or contact our support on support@entropay.com for further assistance.
I only used this service once
I only used this service once, but it worked very well, and when I realised I was receiving dormancy fees, a short email to the support handled it quickly and professionally. If the topic of virtual debit cards did come up in conversation, I would recommend this service.
August 16, 2018
Unprompted review
Reply from Entropay
Thanks for the great review Alex, and thank you for recommending us to friends and family :) We hope you’ll also love the new features and products we bring you in the future!
Good product, good service !
I've been using this reliable site for years. When support was needed, Simon was really helpful and took the time to look into my problem and managed to solve it really fast.
I'm very satisfied with the product and the services and I always recommend it. Topping up your card is so fast and the card works everywhere!
August 16, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Sandra! We’re happy to hear that you’re a long time, satisfied Entropay user. We hope to continue to earn your trust and loyalty for many years to come!
I've been using your services for a…
I've been using your services for a while now, but today when I logged into my account, it says that all my cards will be deleted pretty soon, and that you have stopped your services to your customers living outside the EEA. It also says that my account has been currently restricted.
This is both very shocking and surprising. Why is this happening, and while making this move, why didn't your company think of it's customers outside Europe?
August 15, 2018
Unprompted review
Reply from Entropay
We are sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be. Don't worry you didn't lose any of your money. Your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information or contact our support on support@entropay.com for further assistance.
Very good
Very good service they offer an amazing virtual VISA credit card for Europeans great!
August 13, 2018
Unprompted review
Reply from Entropay
Thanks for the great review Marcel :) We love to hear from happy users that had a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Love their services
Their services, cs, and system are great for international user. But unfortunately, after 31 October 2018, virtual card service just for EEA user. But, it's not their mistake. It's because regional regulations. I hope soon they will serve for international user again.
August 13, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback and for understanding us, Andi! We are sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be. Don't worry you didn't lose any of your money. Your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information or contact our support on support@entropay.com for further assistance.
what is this now ?
what is this now ?
We apologise for the inconvenience, however, as stated in our email, due to new restrictions imposed on card issuers, we are unable to offer virtual Visa cards to anyone living outside of the European Economic Area (EEA)and residents of Norway, including your country.
This means that you will not be able to top up Entropay cards from debit/credit cards or via a bank transfer.
August 13, 2018
Unprompted review
Reply from Entropay
We are sorry that we cannot continue providing you with Entropay cards anymore due to the new restrictions imposed on card issuers, we completely understand how frustrating this must be. Don't worry you didn't lose any of your money. Your cards are still valid until 31 October 2018. All money remaining on your Entropay cards on this date will be deposited into your Entropay wallet where you can withdraw it to your bank account or to an existing debit or credit card any time.
Visit our support page http://bit.ly/EntropayChanges for more information or contact our support on support@entropay.com for further assistance.
Entropay stopped working for Russia
Entropay stopped working for Russia, if your ip is RUssian, login page for entropay doesnt work, VPN helps, but it isnt good.
August 10, 2018
Unprompted review
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