I've had splendid experience so far with entropay.. But recently Non EU regulations were levied because of which residents of Asia are no more able yo use entropay virtual card.. So alternatively laun... See more
Company replied
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See what reviewers are saying
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit c... See more
They increased their account dormancy fee from $5 a month to £20 a month, and have announced they're going to close down from 1st July. While I'm sure their terms say they can change their fees, it d... See more
Great service and customer service! I have been using them for quite a while now and I would be lying if I would be saying that I am not more than pleased with their service. Yes the limits might b... See more
Company replied
Company details
- Payment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Money Transfer Service
Information provided by various external sources
Entropay lets you create disposable virtual cards on the fly for borderless, private, secure online payments. Use Entropay cards to pay like a local anywhere Visa is accepted. With Entropay, your personal information, bank card number and spending habits stay private. Purchases will never appear on your bank statement, and Entropay cards are prepaid to protect you from fraud and fishy charges. Regulated by the same rigorous standards as your bank, we’re on guard 24/7 to keep your data and money safe. Better than a bank, we don’t charge bank fees, interest, over limit fees or late repayment fees.
Contact info
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3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The customer service support team are…
The customer service support team are fast and excellent. Got my small hiccups issues solved fast. Thank you!!
August 9, 2018
Unprompted review
Reply from Entropay
You're mostly welcome WK :)
Entropay is trustable and the best
I have used Neteller, Skrill, Paypal, Alertpay but Enropay is the best online currency site to use and very safe too also accepted and user friendly for Indians.
Just a suggestion if you guys had live chat support that would be even great.
August 8, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Dinesh! We’re very pleased to hear that you are satisfied with your experience with Entropay. We will keep your suggestions in mind
Great company offering a very good…
Great company offering a very good service. Customer service team especially good
August 7, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Oliver! We’re very pleased to hear that you are satisfied with your experience with Entropay. We'll pass your appreciation to all of the customer support team :)
Very cooperative support team
August 7, 2018
Unprompted review
Reply from Entropay
Thanks for the 5 Stars Mohammed :) We love to hear from happy users that had a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Great customer support
August 6, 2018
Unprompted review
Reply from Entropay
Thank you Dan Hwang :) We hope to continue to earn your trust and loyalty for many years to come!
Responsive and nice to deal with
Responsive and nice to deal with, thank you Louise 👍
August 5, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, R Gott! We’re happy to hear that you’re satisfied with our customer support team, We'll make sure to pass your comment to Louise and all the team.
Very quick and helpful support.
August 3, 2018
Unprompted review
Reply from Entropay
Thanks for the 5 Stars Akira! We love to hear from happy users that had a great customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
I FOUND THE STAFF AT ENTROPAY TO BE…
I FOUND THE STAFF AT ENTROPAY TO BE VERY PROFESSIONAL AND POLITE, KEPT ME UP TO DATE ON WHAT WAS GOING ON. THE ENTIRE EXPERIENCE WAS ONE OF NO STRESS AND CONFIDENCE THAT MY CASE WAS BEING HANDLED CORRECTLY.
August 3, 2018
Unprompted review
Reply from Entropay
Thank you for your lovely comments Robert! We’re very pleased to hear that you are satisfied with your experience with Entropay. We hope you’ll also love the new features and products we bring you in the future!
There are a lot of bugs and glitches on…
There are a lot of bugs and glitches on login etc. Error 404 and 500. It's impossible to get any one on the phone to help you. They do everything via email and it takes 24 hours to get a response back. This has been going on for almost a week now which is ridiculous for a simple issue like this. I'm starting to think they may not be a legitimate company. If a customer cannot access their account and keeps getting error messages, how safe is the money? That is the real question.
August 2, 2018
Unprompted review
Reply from Entropay
We are very sorry to hear that you have had a negative experience with Entropay and with our support. We want to give our users the best possible support, right when they need it, and for that reason we are disappointed to hear this.
Could you please contact us via support@entropay.com so that we can investigate this and rectify what went wrong? You can also always DM us on twitter
Once again we are very sorry that you have had this experience with Entropay.
Yours,
Entropay
Really helpful staff.
Really helpful staff.. Special thanks to Louise :)
August 2, 2018
Unprompted review
Reply from Entropay
Thak you for the 5 stars Mal Ish. We'll make sure to pass your appreciation to Louise and all the support team! We hope to continue to earn your trust and loyalty for many years to come!
Had a chat with an helpful agent
Had a chat with an helpful agent. Guided me very well
August 2, 2018
Unprompted review
Reply from Entropay
Thanks for the great review! We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
I am a long-time Entropay user
I am a long-time Entropay user (since 2010). Not having a phone number to call can be frustrating at times; that said, I've always been happy with the interactions I've had with the members of their customer support team.
This morning I ran into an issue with my account. I reached out for assistance via Twitter, and a representative (Lesley) responded almost immediately. My issue was handled promptly, and I was kept in the loop the whole way.
Much appreciated.
August 1, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Harry! We’re happy to hear that you’re a long time, satisfied Entropay user. We'll make sure to pass your appreciation to Lesley and all our customer support.
We hope to continue to earn your trust and loyalty for many years to come!
Good service and good fast support this…
Good service and good fast support this is recommended !
August 1, 2018
Unprompted review
Reply from Entropay
Thak you for the 5 star and the recommendation Med Ben Mansour! . We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
Reply from Entropay
Thank you for taking the time to leave us your feedback Pedro.
We work hard to give our users the best possible support, right when they need it, and we are grateful for your appreciation. We hope to continue to earn our trust and loyalty for many years to come!
Very good support and service
Very good support and service
Please increase the limits for the pro accounts
August 1, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Oussam! We’re very pleased to hear that you are satisfied with your experience with Entropay.
We're always working hard to improve Entropay by valuing our customers' comments. We promise to take your proposal under consideration.
Wow, Really Nice Support!
Wow, Really nice support! I love Entropay Service. ;p
August 1, 2018
Unprompted review
Reply from Entropay
Thank you Md Mahinur Khan! We love you too ❤️
Super Excellent Services
Super Excellent Services. i would recommended this company to anyone.Great.
July 31, 2018
Unprompted review
Reply from Entropay
Thank you SK, we’re happy to hear that you’re satisfied with our Customer service. We hope to continue to earn your trust and loyalty for many years to come!
Entropay Team Rocks: Most Trusted Site For Transaction
Entropay is awesome to do transaction for customers and 100 percent secure. Best site ever. Thanks to Entropay Team and Good Customer Support.
July 31, 2018
Unprompted review
Reply from Entropay
Thank you for taking the time to leave us your feedback, Madhu! We’re very pleased to hear that you find our services useful and are satisfied with your experience with Entropay.
Helped me for deactivating my account.
Nathalie was the support and she really helped me out. She is such a great supporter. Again Thanks Alot
July 30, 2018
Unprompted review
Reply from Entropay
Thank you Usman Akbar :)
We love to hear from happy users that had a great experience using our services and a positive customer support experience. We're working hard to constantly improve Entropay for our community and would love to hear if you have any suggestions for future features.
staff is very helpful,specially maria…
staff is very helpful,specially maria and alice,Both of them are very swift to respond and efficient.
July 29, 2018
Unprompted review
Reply from Entropay
Thank you for the 5 stars Udit Ajmani! We're pleased to hear you had a good experience with our customer support. We will make sure to pass your compliments to Maria and Alice and all our customer support team who ensures that our users get the best possible support, right when they need it!
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