Ents24 Reviews 

13,636
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly website, noting that the overall purchasing process is extremely straightforward and requires minimal effort. Reviewers also appreciate receiving helpful email alerts and reminders, making it simple to stay informed about upcoming music events and quickly secure seats. Some reviewers were not happy with communication issues, noting significant delays in receiving their purchased tickets and feeling unsupported when problems arose. A few other people also felt frustrated when dealing with unexpected event cancellations, high fees, and confusing booking details that lacked clear customer assistance.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting a quick, straightforward, and easy to use... See more

Booking process

Customers had ambiguous experiences with the booking process, often praising the straightforward and reliable... See more

Website

People report positive experiences with website, describing the platform as user friendly, very... See more

Service

Users describe ambiguous interactions with service, highlighting general satisfaction and helpful support... See more

Order

Consumers find order to be ambiguous, experiencing a mix of satisfaction and strong frustration regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... See more

Rated 5 out of 5 stars

I love the fact that you offer REAL paper tickets as an option - not just electronic tickets. I always like to save my real tickets as memories of seeing bands and hearing great music. Thank you for... See more

Rated 5 out of 5 stars

I like Ents 24 because you do QR tickets. or sometimes proper tickets. As I can not do mobile phone tickets. So please keep doing the QR tickets and Real tickets I do not mind paying a bit extra for... See more

Rated 5 out of 5 stars

Decided on the spur of the moment to book for a show having received an email showing what's on. Found booking the seats very straightforward in comparison with some other sites.


Company details

  1. Event Ticket Seller
  2. also in
  3. Event Technology Service
  4. Internet Marketing Service
  5. Media Company

About Ents24

Information provided by various external sources

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,636)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking tickets to see the Skids was

Booking tickets to see the Skids was very easy and stress free . I recieved my e-tickets within seconds and in a format that meant I could also print my tickets for peace of mind . The overall service was very good .

February 28, 2026
Rated 1 out of 5 stars

I booked tickets for Nearly Elton

I booked tickets for Nearly Elton
at The Forum , Northallerton on 26th Feb. On contacting The Forum they said they had not allocated any tickets to ENTS 24 for this event and no tickets had been booked in my name.They also said it was very difficult to contact ENTS24 with any complaints. I filled in
the query form on ENTS 24 website asking for a refund and just got a reply saying no refund was possible. How can they sell tickets they don’t have and then not refund me, this is a con!

February 23, 2026
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review.

The tickets were put on sale by the event organisers rather than the venue. After seeing your review, we've spoken to them to ensure that the venue are aware of this.

Thank you for your follow-up email confirming that you were able to get into the show without any trouble, and we're sorry for any confusion.

Rated 1 out of 5 stars

Trying to contact customer service

Trying to contact customer service, but their contact method won’t let you without an order number.
I’m searching Eeic and Ern.
On the schedule it says Victoria theatre halifax on 13/14 November 2026. I thought great, but when you click on it, it goes through to the same dates but at the Victoria wood theatre in barrow in Furness….(not halifax) but without an order number, I’ve got no way to contact them to see which one is right.

February 18, 2026
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review.

On the customer service page on our website, you have the option to "Track your tickets" (which asks for an order number) or "Ask another question" for other enquiries.

You can also contact us by email at help@ents24.com and we'll be pleased to help.

Rated 5 out of 5 stars

User friendly

User friendly, quick and easy to use with good offers and relevant links to similar artists and venue if you want them

January 31, 2026
Rated 1 out of 5 stars

Appalling waste of time and money

I knew this would be a bit different and probably near the mark but the whole show was crude, badly acted, staged and not all funny. I'm not a prude so was prepared for it to be slightly offensive but I was shocked at the language, innuendos and gestures which were absolutely disgusting. A couple in front of us left within half an hour and we (a party of nine) walked out at the interval. Very disappointed.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Had three windows open with three…

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoops with log in's etc and the options for best seats were very good.

November 30, 2025

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