Employing good tradesmen which makes a difference in this day and age!!!! They explained everything they were going to do as they went around the house and carried out the work. When finished they e... See more
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Review summary
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Reviews shaping this summary
A thorough survey was conducted without any attempt to hard sell the MVHR unit. Envirovent both manufactures and instals the units. We were given a clear estimate of the cost. The price was compet... See more
Company replied
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... See more
Company replied
Wasn't sure about buying something I hadn't seen; but the company had a good informative website ; so I contacted them for a free survey. Well , surprised to be very quickly phoned by George (Wannel... See more
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Company details
Written by the company
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contact info
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, United Kingdom
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
Excellent
1K reviews
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Replied to 100% of negative reviews
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excellent service
Arrived when expected, was pleasant when discussing work to be done then got straight on with the job. Enstalled the unit without fuss and professional throughout. Clean and tidy work. Good job.
February 20, 2026
Reply from EnviroVent
Dear M.Mulhall,
Thank you for taking the time to leave such a positive review. I am really glad to hear you were happy with the installation and the overall service. It was a pleasure carrying out the work for you, and I appreciate your kind words about the professionalism and tidy finish. If you ever need anything in the future, I will be happy to help.
The envirovent Customer Care Team.
Excellent service and support assisting…
Excellent service and support assisting and guiding my team on the installation of the MEV System
February 6, 2026
Reply from EnviroVent
Dear Stuart,
Thank you for the excellent feedback. We
are glad our team could provide the support and guidance needed during the MEV System installation. It has been a pleasure working with your team.
The envirovent Customer Care Team.
Superb
Superb . Came in - brought replacement unit got on with the job in hand . Explained how system works which did not happen when original was fitted .
February 18, 2026
Reply from EnviroVent
Dear Susan,
Thank you so much for the great feedback. We are really glad we could get the replacement unit sorted quickly for you. It is important to us that everything is clear and working as it should, so we are pleased the system was properly explained this time. If you need anything else, we are always here to help.
The envirovent customer care team.
Reply from EnviroVent
Dear Customer,
Thank you so much for your kind words. It was a pleasure assisting you, and I am glad your experience was positive. I appreciate you taking the time to share your feedback.
The envirovent customer care team.
The fitter was on time
The fitter was on time, explained what was going to happen.
There was no mess to clear.
February 2, 2026
Reply from EnviroVent
Dear Derek,
Thank you for your feedback. I’m really glad to hear the fitter arrived on time and kept you informed throughout the process. It’s great to know everything was left clean and tidy too. We appreciate you taking the time to share your experience.
The EnviroVent Customer Care Team.
Friendly and professional engineer
February 16, 2026
Reply from EnviroVent
Dear Nigel,
Thank you so much for your kind words. I’m really glad to hear you had a positive experience. It was a pleasure helping you, and I’m always here if you need anything in the future.
The EnviroVent Customer Care Team.
One year review - great product, dire aftercare
Edit: A very disappointing update.
Everything I stated in my original review still stands, this is an excellent PIV wall unit which does a great job. However, beware of aftercare if there are any issues.
In our case on attempting to change the filter as required annually for the 10 year warranty, it transpires that the unit is incorrectly installed so that the cover cannot be removed to access the filter.
Despite being provided with unequivocal concrete evidence of this, Envirovent have refused to send an engineer to correct their error unless I pay £150 upwards. So much for the 10 year warranty.
This is a 5 star product with 1 star customer care, Two stars overall because the measure of a company is how they deal with problems. Envirovent has been an epic fail in this regard and has completely changed my perception of the company.
Original review:
I've waited a year to review to see what happened during the worst of winter weather and so give a proper overview.
Mould was a real problem in our South Wales coastal property, compounded by a damp cellar area below the house.
Craig the surveyor was really helpful and not at all pushy for a sale. We went ahead with installation and Allan the engineer did an immaculate job.
A year later the difference is significant. Virtually no mould even in quite inaccessible areas that previously were badly affected. We did install a humidity tracking fan in the kitchen as well to complete the circuit, but combined it has proved a very effective solution to the problem.
It isn't a cheap option, but with the 10 year warranty it's good value. We are very happy with the service we received and the outcome from the installation.
February 11, 2026
Unprompted review
Reply from EnviroVent
Dear Seelyb,
Thank you so much for taking the time to leave such a thoughtful review after a full year of seeing the results. We're really pleased to hear how much of a difference the installation has made, especially given the challenges with mould and the damp cellar. It’s great to know Craig and Allan provided the level of service we aim for, and that the improvements have held up through the winter. We appreciate your comments on the value and the warranty, and we're delighted you’re happy with the outcome. Thanks again for your trust — we’d be glad to help anytime in the future.
The EnviroVent Customer Care Team.
Reply from EnviroVent
Dear Martin,
Thank you for your feedback. I am really glad to hear you were happy with the quality of the work and the tidy finish. I appreciate your patience regarding the slight delay, and I will make sure to improve on punctuality going forward. Thanks again for choosing us.
The EnviroVent Customer Care Team.
Bathroom extractor
Sheer professionalism from start to finish. Communication was brilliant.
They give the feeling of great efficiency.
Cannot recommend Envirovent enough.
February 5, 2026
Unprompted review
Reply from EnviroVent
Dear Robert,
Thank you so much for your wonderful review. We are delighted to hear that you found our service professional and our communication clear throughout. Efficiency is something we take great pride in, so it is fantastic to know that came across. Your recommendation means a great deal to the whole EnviroVent team.
The EnviroVent Customer Care Team.
I had a cancelled appointment
I had a cancelled appointment, so I was home and happy to have my works already agreed by a good workman. He was curtious, was professional. And showed me how to work my remote extractor fan. Very happy and good job done.
February 9, 2026
Reply from EnviroVent
Dear Belle,
Thank you so much for your lovely feedback. I am really pleased to hear that the timing worked out and that you were happy with the service. It is great to know you found the work professional and helpful, especially with getting your extractor fan remote explained. I appreciate you taking the time to share your experience, and I am glad you’re happy with the job done.
The EnviroVent Customer Care Team.
The whole experience from start to…
The whole experience from start to finish was very efficient and easy. I got a surveyors appointment quickly and an appointment for installation. The installer Robbie was very professional and hard working. Couldn’t fault him or the whole experience at all.
February 4, 2026
Reply from EnviroVent
Dear Sally,
Thank you for your lovely review. We are really glad the whole process was smooth for you. Robbie will be pleased to hear your kind words — he did a great job. We appreciate you choosing us.
The EnviiroVent Customer Care Team.
Quality .
Your employe was respectful and diligent . And clearly put the customer first good operational instructions and good feedback of the job .
February 5, 2026
Reply from EnviroVent
Dear Donna,
Thank you so much for your feedback. We are delighted to hear that our team member was respectful, diligent, and focused on putting you first. Providing clear instructions and keeping customers informed throughout the job is something we take pride in, and it’s great to know that this came through in your experience. We truly appreciate you taking the time to share your review.
The EnviroVent Customer Care Team.
I didn't like the fact the operative…
I didn't like the fact the operative walked into my bathroom and washed his hands and used my towel to dry all without asking!
January 21, 2026
Reply from EnviroVent
Dear Janet,
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience — that’s not the level of professionalism we expect from our team. An operative should never enter a private space like your bathroom or use your personal items without permission.
We take this seriously and will be addressing it directly to ensure it doesn’t happen again. Your comfort and trust matter to us, and we appreciate you bringing this to our attention.
The EnviroVent Customer Care Team.
Phil came bang on time
Phil came bang on time , very professional & polite . Left no mess very tidy & explained how to work the system
February 3, 2026
Reply from EnviroVent
Dear Janice,
We are delighted to hear that Phil arrived right on time and provided such professional, polite service. It is great to know he kept everything tidy and made sure you were confident using the system before he left. We really appreciate you taking the time to share your experience and we are always here if you need anything in the future.
The EnviroVent Customer Care Team.
Reply from EnviroVent
Good morning Tony,
Thank you for your wonderful feedback. We’re pleased to hear you’re very happy with your experience. If you ever need anything, our team is always here to help.
Kind Regards,
The EnviroVent Customer Care Team
Everything seems go so far
Everything seems go so far. They installed the equipment, left Everything cleaned and tidy.
February 3, 2026
Reply from EnviroVent
Dear Customer,
We are glad to hear everything is going smoothly and that the installation was completed cleanly and professionally. If you need anything else or have any questions as you get started with the equipment, we are always here to help.
The EnviroVent Customer Care Team.
This company is doing everything right
This company is doing everything right! I have been a customer for many years and have just bought my second PIV unit from them. The first one worked for over 14 years without any issues! Their engineers are skilled and competent. Liam and Charlie who installed this latest unit are exceptionally efficient,knowledgeable and also very likeable! :)
February 3, 2026
Reply from EnviroVent
Great to hear! Thank you for taking the time to leave us a review, and to hear about the long term benefits you have experienced with our products. We will also be sure to let Charlie and Liam know that their workmanship was appreciated. Thank you! The envirovent Team.
A company that now cares about its…
A company that now cares about its customers.
My post-sales experience with Environvent was shaky. However, the new franchisee in the southwest has changed all that. I just had a warranty repair done at no cost to me, by a friendly and professional engineer, returning me to full satisfaction with Envirovent's products.
A well handled turn around. It is clear that Envirovent are values-led. I am now happy to once again recommend them to others.
February 2, 2026
Reply from EnviroVent
Dear Paul,
Thank you for your review. We are glad our new Southwest franchisee was able to turn things around and get everything sorted for you. It is great to know you are happy with the service and confident in recommending us again. If you need anything in the future, we’re here to help.
The EnviroVent Customer Care Team.
I have lived in a housing assiciation…
I have lived in a housing assiciation santuary housing with electric heating . A two bed bunglow for ten years. They got envirovent to put in a piv unit in the hall way. The place is freezing it overventilates and will cost you a fortune to heat your property. These units are plasters to your damp problems. Fix you damp floors and if you have cavity wall insulation make sure its not damp and dropped in wall and you have no penetrating damp ie damaged plaster. Stormdry your brick work .Check your attic is not damp and has air flow also good insulation and eves are not blocked. Good windows and doors. Then get rid of these horrirble scammy products. If you need ventilation go for heat recovery units either whole house or single units. If you get a piv get one that can heat the air to higher than there 10 degrees they offer other companies can provide this. Or except high energy bills and itchy dry skin. Envirovent your piv units are terrible shame on you.
January 31, 2026
Unprompted review
Reply from EnviroVent
Dear Paul,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have been facing in your property, and we understand how frustrating this situation must be.
Your feedback is important to us, and we would really like the opportunity to look into this in detail and provide the support you deserve. So that we can investigate your concerns properly, please contact our Customer Care team at customercare@envirovent.com and include case number 566 in your message, so we can look into this for you.
The EnviroVent Customer Care Team.
Took ages to come back to then inform…
Took ages to come back to then inform they couldn’t fit vents despite suggesting they could when they did a site visit.
Chased over 3 times and waited nearly 2 months post survey.
January 31, 2026
Unprompted review
Reply from EnviroVent
Dear Simon,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays you experienced and the frustration caused by the outcome of your survey. This isn’t the level of service we aim to provide.
To help us look into this further and resolve the matter for you, please contact our Customer Care team at customercare@envirovent.com and include case number 567 in your message. A member of the team will review your case as a priority.
The EnviroVent Customer Care Team.
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