epapoutsia.gr Reviews 

Once you pay you have to pray to receive your order. They send the order with big delays, cannot track it. I have already paid and i haven't received anything. It doesn't even seem in the couriers (ACS) tracking many days after my order. Of course, that specific courier never answer the phone or my e-mail.

I wish i had read the reviews before i ordered....
I ordered two pairs of Guess heels, obviously NOT GENUINE. The leather smells sooo bad, i cant go into the room the shoes are. Threw away my 150EUR....

When I read all these bad reviews I had already ordered a pair of shoes and I got super scared I threw my money away. Fortunately, everything went well this time. I bought a pair of vejas. It arrived in 4 days, the product seems legit, nothing wrong with my order.

One pare of adidas iniki grey were different tone each shoe. And Carl Lagerfeld sneakers just started peel of all the inner layer of the shoes. Wonder if it's really genuine shoes or just replica

They sent me 2 right shoes - someone somewhere must have 2 left ones. Then they even had the cheek to deduct 3.50 from my refund to cover postage when I returned them. They offered me a voucher discount but it only applied to full priced shoes, not sale price shoes. Hence I would have been paying a HIGHER price than the sale price on an alternative.

They send out shoes that have been tried and worn out by other customers. Useless customer service. Ordered three times as I cant find fly london shoes easily anywhere else, and I had to return them twice for being damaged.

I have just received an order of a pair of winter shoes ordered from their online shop. The package was fine but it was the only positive thing !!!
The shoes I received have a default on the heel. One of the shoe's heel is not glued properly although they supposed to be waterproof ! That means that the product wasn't check before sending .... bad quality service.
Moreover I try to contact them to explain my problem ....no answer whatsoever. That is scandalous, it is nearly a robbery as they sell something in a bad state and don't reply and try to help you when you need (as long as you have already paid for it).

Avoid at all costs. I made a return a month ago and I had to pay 30eur for the return costs as the company does not provide pre-printed return labels. It is clearly stated on the website that "a regular post office" can be used for the returns yet Epapoutsia has refused to refund me the amount I paid for the shipping costs. In addition to this, I still have not received my refund for the item returned and they are not responding to my emails nor answering my questions.

I dont even want to give this scam company one star.
I ordered 2 pair of shoes for 291€ 8th oktober i returned them, they confirmed and i have still not recived my money the claim they returned the money the 22 th november but thats a lie!
They dont answear my emails and are trying to scam me avoid at any coast!!
Iam still trying to get my money back and its december...

I'd like to say that this website is completely unreliable. I ordered a pair of shoes which came in a wrong size and after I sent them back in October 31 they informed my that once they reviewed the product they will put the money back in our bank account which has STILL not happened. And how did they excuse this? By saying that they a refund order was given to the bank in 12/11, yet my money is still not in. I am beyond furious and I'd say that I would never recommend this website to anyone, matter of fact, I would tell people to avoid it since they are extremely unprofessional and sketchy.

The worst company ever! I bought a pair of shoes, I received a wrong order and I returned it the next day. It's been 18 days that I sent the package and not received my money, although their policy is 14 days and I have been assured on the phone that it takes 5-6 days. Everytime I call, I receive the same answer: the return is in process. Scammers!

Variety of products and frequent promotions. Excellent customer service support

I have ordered several times. Easy to buy, easy to return.

No useful customer service at all; the courier took more than 2 weeks to deliver the parcel cause the local shop closed for business. When I finally got the parcel, the shop dropped the price and they didn't offer any kind of compensation.
They didn't even offer to help with compensation from the courier....

This is the second time something goes wrong with my order, so I won't repeat the same mistake. 1st time my order arrived way too late and now it's been cancelled one week after their confirmation.

Although a bit worried after reading several bad reviews, I personally am 100% satisfied. Easy purchase, original products (at least the ones I ordered which were Hunter, Converse and Dr. Martens) and - very important - excellent returns system. I would highly recommend.