Closed Reviews 

299
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Stunning canvas! Purchased a London skyline canvas for our front room and cant begin to tell you how amazing it is. We just love it. It was very well made and packed securely, from order to delivery i... See more

Rated 1 out of 5 stars

Ordered a print 4 weeks ago - chased up and was told they would look into it - two more follow up emails, without replies. They have over £100 of our money, they do not respond to any communication an... See more

Rated 5 out of 5 stars

I always try to buy from small businesses where possible as I find you get a much better service from them rather than large corporate organisations. I definitely wasn't disappointed. Excellent custom... See more

Rated 5 out of 5 stars

So happy I ignored the negative reviews and ordered from Epic Canvas. (I had previously bought a canvas from another company and I was so disappointed with the quality) Order was processed quickly and... See more

Company details

Written by the company

closed


Contact info

3.7

Average

TrustScore 3.5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(299)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company

Avoid this company. I ordered a canvas over 8 weeks ago and still haven’t received it. I have emailed several times and no reply. There is no phone number to call! Do not order from them.

November 1, 2021
Unprompted review
Rated 1 out of 5 stars

Great disappointment!

As many disappointed people have already stated, after over a month I haven't got my paid order (a Chelsey canvas -which was supposed to be a birthday present for my son) or any news about it!
Noone ever gave a damn to respond to my many emails and the silly automated "chat" always says either "it's not available" or "the order is awaiting fulfilment".
I guess the next step is to claim back my money from the bank and search for a decent store to get the job done!

October 30, 2021
Unprompted review
Rated 1 out of 5 stars

Took the money but haven't delivered

My wife paid for the item over 4 weeks ago and never received it. She tried emailing, contacting via the website but no response whatsoever. It's now with the bank to resolve as we cannot contact them or they just don't respond but take your money

October 20, 2021
Unprompted review
Rated 1 out of 5 stars

Customer service is NON EXISTING!

I ordered 2 canvas pictures on the 08/08/21 for £80 in total. 2 weeks has now passed and no sign of any delivery. I have sent 2 emails asking for an update on my order with no response. Customer service is non existence with this company and is a disgrace in this day and age. How can a business run with no telephone number in 2021. Luckily I purchased using my credit card and will be contacting the company to claim the money back. DON'T USE THIS COMPANY!

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

shipped within the stated time

shipped within the stated time, really beautiful poster bought it as a present and it was really really liked. excellent packaging, good quality material

August 22, 2021
Unprompted review
Rated 5 out of 5 stars

Overall happy with my 2 canvas prints

Overall happy with my 2 canvas prints. I ordered a panoramic and a small 12x16 for the bathroom. The canvases are nicely made and look like good quality materials.
The artwork itself is beautiful and the colours are vibrant.
I've recommended to my friends.

August 22, 2021
Unprompted review
Rated 1 out of 5 stars

Damaged Canvas and zero Customer Service

Many enquiries by email and their chat online with no response regarding my order. Today received the canvas which was poorly packed with sheet of bubble wrap and polythene wrapping. opened only to discover many scratches and marking on the canvas. Very dissatisfied with the produce and the non existent customer services. Contacted for a refund and if no response will be requesting a charge back from my Credit Card company. Would never purchase from this company again.

Update

Was able to get a chargeback from my Credit Card company.

July 15, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Returned my canvas 1 day after I received it at a cost of £12 (cheapest possible). Tried to contact this company by email, chat and business text many times. No reply and no refund after 2 months.

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

Be aware

Made an order and paid for it on Sunday, since then I’ve been contacting them to find out where my order is and if there is any update, but not getting any answer I tried phone which is not available, emails they are not responding and messages which no one is bother to answer me back.
I don’t think this company even exists and it looking like I’ve been scammed! Pls be aware

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

Tesla Cybertruck Canvas didn't arrive

Ordered the Tesla Cybertruck canvas on 5th May. They have not despatched it or replied to my three emails. Chat doesn't work and directs you back to your order.

We are now having to try for a refund through the credit card company.

Do not buy through this company. Customer Service is non existent

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered and delivered quickly - quality product

Ordered and delivered in 8 days, no issues at all. Had one question about delivery and it was quickly answered. I ordered the London skyline ‘arty’ landscape print. It looks really good. Quality fabric and well made. Packaging was excellent, no issues at all.

May 26, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look