Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
Company replied
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Review summary
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This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered... See more
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We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great a... See more
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I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, whi... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong items received and going around…
Wrong items received and going around in circles with emails trying to send them back.
April 7, 2026
Reply from Equip2clean
Hi Allan — I’m very sorry you received the wrong items and for the frustrating email exchange about returns. I’m Jon Raven and I’m taking over this personally.
We sent an upgraded 900mm lance because the basic model was out of stock, and it was supplied with the correct couplings, but that does not excuse the confusion or the poor communication you’ve experienced. Please accept our sincere apologies.
I’ll sort this immediately — either an exchange, a full refund, or a partial refund if you wish to keep the upgraded lance. I’ll also arrange and pay for the return collection or provide a prepaid return label so you don’t have to chase this any further. Please contact me directly at jon.raven@equip2clean.co.uk or reply here and I’ll action it straight away.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Peter,
Thanks for the brilliant feedback — great to hear everything was “very good.” I really appreciate you taking the time to leave a review.
If there’s anything you need next — spare parts, advice, or help with an order — just let me know and I’ll sort it.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Bought a dtlr pressure washer over a…
Bought a dtlr pressure washer over a year ago had a few problems been back a few times for repairs
After a year and half they are sending a replacement out brand new
Can not fault this company really helpful and Lewis who dealt with me was so nice
If you want a professional service don’t hesitate to use this company
April 15, 2026
Unprompted review
Reply from Equip2clean
Hi Ronnie,
Thanks so much for taking the time to leave this — I really appreciate it. I’m glad Lewis and the team were able to help and that we could get a brand‑new replacement out to you after the issues you had. That’s exactly the sort of outcome we want for our customers.
If anything else comes up with the machine or you need parts, servicing or advice, drop me a line and I’ll sort it for you.
Thanks again for the kind words and for sticking with us.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Communication
Excellent communication, goods turned up on time . Will use them again soon
April 2, 2026
Reply from Equip2clean
Hi Paul,
Thanks so much for the great review — I’m really pleased to hear the communication was clear and your order arrived on time. We’ll be ready to help whenever you need us next, whether it’s another order, spare parts or advice to get the best from your kit.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Simon,
Thanks for the great review — really pleased to hear you found the service excellent and the kit good quality. We take pride in both, so it’s brilliant to get that feedback.
If you need any spare parts, setup tips or recommendations for getting the most from your equipment, drop me a line and I’ll help out.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Great products
Great products. used this company mutiterble times always fast at getting my equiment sent out fast delivery. I ordered the bronze cleaning package full exterior cleaning setup with the kiam 3700pr great machine hasnt let me down. Also been back mutiterble times for more equipment like pressuer hoses and pressuer gauge ect
April 1, 2026
Reply from Equip2clean
Hi Ashley,
Thanks so much for the brilliant review — I really appreciate you taking the time. It’s great to hear the Bronze cleaning package and the Kiam 3700PR have been reliable for you, and that our delivery speed has been working well.
Thanks too for coming back to us for hoses, gauges and other kit — repeat customers like you are the reason we do what we do. If you ever need spare parts, advice on setup, or want me to hold stock for a future order, just say the word and I’ll sort it.
All the best
Jon Raven
Head of Customer Service
Equip2Clean
Reacted positively and quickly when…
Reacted positively and quickly when part supplied did not manufacturer's label, and therefore did not fit.
Prompt replacement by First Class post
March 31, 2026
Reply from Equip2clean
Hi Paul,
Thanks for the feedback — I’m really glad we could sort that part quickly for you and get a replacement sent First Class. Sorry again for the mix‑up with the manufacturer’s label, and I appreciate you bearing with us.
If you need anything else — a hand fitting the new part or help finding spares — just let me know and I’ll sort it.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I had a great experience
I had a great experience, I bought a carpet cleaning kit, everything arrived perfectly, I highly recommend it.
March 31, 2026
Reply from Equip2clean
Hi Falcon,
Thanks for the lovely review — I’m really pleased everything arrived perfectly and that the carpet cleaning kit hit the mark. It’s great to hear you had a smooth experience.
If you ever want tips on getting the best results from the kit, need replacement parts, or want me to hold stock for a future order, just drop me a message and I’ll sort it.
All the best
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Joan,
Thanks so much for the great feedback — I’m really pleased the order arrived on time and that everything was hassle‑free. If you need replacements, spare parts, or any advice in future, just drop me a message and I’ll sort it.
Kind regards
Jon Raven
Customer service is shocking guy had…
Customer service is shocking guy had attitude after I wasn't happy with a blown fuse yeah only a fuse buts its a brand new machine shouldn't have been questioned in the first place
March 30, 2026
Reply from Equip2clean
Hi Declan,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You’re absolutely right — when you buy a brand‑new generator, you shouldn’t feel questioned or dismissed over something as simple as a blown fuse. That’s not the standard of service we aim to deliver.
A fuse failing on a new machine is rare but can happen, and it should have been handled quickly and without any attitude. I’m really sorry that wasn’t your experience. I’ll be addressing this internally to make sure it doesn’t happen again.
I’d really appreciate the chance to speak with you personally so I can put this right and restore your confidence in us. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll make sure you’re properly looked after.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Pressure washer is amazing very…
Pressure washer is amazing very powerful
I bought the gorilla 3600psi it’s was delivered within 4 days
Had a breakdown on my second day using it phoned them up simple fix very helpful
Don’t be put off by the breakdown I was on it 9 hours straight only stopped to refuel 3 hours into my second day it lost power but I’ve been on it now for another 9 hours strait and all good
Would recommend this machine
March 16, 2026
Reply from Equip2clean
Hi Lance,
Thank you so much for the brilliant 5‑star review — it really means a lot to us.
I’m glad to hear you’re loving the Gorilla 3600psi and getting such strong performance out of it. They’re powerful machines built for long days, and it sounds like you’ve certainly put yours to work.
I’m also pleased our team were able to get you back up and running quickly when you had that small breakdown. Even with brand‑new equipment, the occasional fuse or minor issue can happen, especially with the kind of heavy use you described, but it should always be a simple fix and we’re always here to help.
Thank you again for the recommendation and for taking the time to share your experience. If you ever need anything in the future, just give us a shout.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
great service and told me a lot about…
great service and told me a lot about the pressure washer,thank you.
March 26, 2026
Reply from Equip2clean
Hi Graham,
Thank you so much for the 5‑star review. I’m really glad to hear you had great service and that we were able to give you all the information you needed about the pressure washer.
If you ever need any further help or advice, we’re always here.
Kind regards,
Jon Raven
Good customer service
Good customer service, faulty charger was replaced quickly even on a bank holiday weekend
March 26, 2026
Reply from Equip2clean
Hi Matthew,
Thank you so much for the 5‑star review. I’m really glad to hear you received good customer service and that we were able to get your faulty charger replaced quickly — even over a bank holiday weekend.
We always aim to keep customers up and running with as little downtime as possible, so it’s great to know you were looked after promptly.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Fantastic piece of equipment
Fantastic piece of equipment, game changer, highly recommend.
March 26, 2026
Reply from Equip2clean
Hi Nick,
Thank you so much for the fantastic 5‑star review. It’s great to hear you’re finding the equipment such a game changer — that’s exactly what we aim for.
We really appreciate the recommendation, and if you ever need any help or advice in the future, we’re always here.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Dean,
Thank you for taking the time to leave your feedback, and I’m really sorry for the delay you experienced. You placed your order with a clear expectation of when it would arrive, and we didn’t meet that — that’s something I take seriously.
At the time of your purchase, we were expecting this product to arrive into our warehouse within the advised timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item based on the information we had at that moment, but that information turned out to be wrong, and I completely understand your frustration.
I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you personally so I can put your mind at rest about our customer service standards and make sure everything is fully sorted for you. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.
Thank you again for your feedback — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Bought over £2000 worth of equipment at…
Bought over £2000 worth of equipment at the cleaning expo on 27th March and was assured that it would be on nxt day delivery but that we'd receive it by 1st April at the latest. Phoned on 1st April to be told that it was still in the warehouse and would be delivered nxt day. Still nothing. Have emailed, no response. Have phoned 5 times myself and hubby over 50 times with the same recording of 'very busy'. To keep redialing one after the other and still no response is more than likely ignoring the the phone rather than very busy. Really am so disappointed especially as at the cleaning expo the owner seemed so friendly and knowledgeable, and so reassuring that we'd receive the items within the time limit.
Update...so we finally received the equipment and low and behold the jetwash doesn't work! Tried for over 3hrs , it powered up once for a matter of seconds then cut out. We've tried absolutely everything we can think of. So not only did we lose 2 jobs because we didn't receive the equipment in time we've just lost another one as its now too late to hire a jetwash to complete it! Once again we were ringing and nobody answered 😡
April 3, 2026
Unprompted review
Reply from Equip2clean
Hi Lorna,
Firstly, thank you for your patience — and I want to offer my sincere apologies for the experience you’ve had. You were absolutely right to expect your order promptly after the Cleaning Expo, and I’m genuinely sorry for the delays and the frustration this caused.
I can see that your order was finally delivered on the 8th, but the service you received before that wasn’t up to the standard we set for ourselves.
Please get in touch with me personally so I can make sure everything is now fully sorted for you and put your mind at rest about our customer service standards. You can reach me directly at jon.raven@equipmartuk.co.uk.
Regarding the difficulty getting through on the phone — we haven’t been ignoring calls. We’ve simply been victims of our own success recently. It’s genuinely been a case of putting the phone down and it ringing again immediately. That’s not an excuse, just the reality we’re working hard to improve with additional staff and better systems.
You deserved a smoother experience from start to finish, and I’d really appreciate the chance to speak with you directly and put things right.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Russell,
Thank you so much for the fantastic 5‑star review. It’s great to hear you’ve had a first‑class experience with us and that you’re happy with both the service and the product.
We really appreciate the recommendation, and if you ever need anything at all, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Items not turned up and zero contact
Promised an item by a certain date when purchasing. The day came.. no item. I phoned them, turns out they don’t have any in stock and never did. No contact at all to let me know it wasn’t coming and even got an email a few days before saying it had been shipped and was ‘on the way’
Not the first time I’ve had items not turn up when using them. I would advise people to avoid them, especially if it things you actually need quickly for a job. There are plenty of more honest company’s out there you should stick too.
March 30, 2026
Reply from Equip2clean
Hi Callum,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were promised an item by a specific date, and we didn’t meet that commitment — that’s on us.
At the time you placed your order, we were away from the warehouse exhibiting at the Cleaning Expo and were expecting the product to have been delivered in time for dispatch. Unfortunately, our supplier let us down at the last minute, which meant we then let customers down too. That’s not the standard we set for ourselves, and I completely understand your frustration.
The lack of contact only added to the problem, and for that I apologise. You should never have received an email saying your item was on the way when it wasn’t — that’s something I’m already addressing internally.
I’d really appreciate the chance to speak with you directly so I can put this right and restore your confidence in us. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll make sure you’re looked after properly.
Thank you again for your honesty — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
PRE ORDER LIES
Rang up for a pre order to check if id get the equipment id need for my job for the following week, and didnt recive my order called and spoke to one person the first time who was just rude then he put the phone down on me, the second time I rang they said they didnt know when they would even be reciveing the product and theres 200 of them on pre order why tell me id get it for my job when clearly they didnt know when they would be delivered, plus on my order it say dispatched with the date so clearly they are lying and taking money from people, really poor service and wont be using them again id rather spend my money with a company that cares and looks after its customers
March 26, 2026
Reply from Equip2clean
Hi Leroy,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were relying on this equipment for a job, and we didn’t deliver within the timeframe we originally advised — that’s something I take very seriously.
At the time you placed your pre‑order, we were expecting this product to arrive into our warehouse within the stated timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item in time for your job based on the information we had at that moment — but that information turned out to be wrong, and I completely understand how frustrating that must have been.
I’m also very sorry to hear about your experience on the phone. You should never feel spoken to rudely or dismissed. I will be addressing this internally. We’ve been dealing with extremely high call volumes recently — genuinely a case of putting the phone down and it ringing again immediately — but that does not excuse the way you felt treated.
The incorrect dispatch notification you received is also something I’m already working to prevent going forward.
I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you directly so I can put your mind at rest about our customer service standards and make sure everything is now fully sorted for you. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.
Thank you again for your honesty — we will learn from this.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
good job good job
March 20, 2026
Reply from Equip2clean
Hi Gareth,
Thank you for the 5‑star review — really glad to hear you’re happy. Always great to know we’ve done a good job.
If you ever need anything else, we’re here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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