Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered... See more
Company replied
We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great a... See more
Company replied
I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, whi... See more
Company replied
Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well decent service well decent power…
Well decent service well decent power washer thanks appreciated amen 🙏
March 20, 2026
Reply from Equip2clean
Hi Michael,
Thank you for the brilliant 5‑star review. Really glad to hear you’re happy with the service and that the power washer is doing the job for you. Your feedback is genuinely appreciated — amen to that 🙏
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service
Great service
The Patio Cleaner fits my Hyundai jetwasher perfectly
V happy
March 14, 2026
Reply from Equip2clean
Hi Adam,
Thanks for the great 5‑star review. Really glad to hear the patio cleaner fits your Hyundai washer perfectly — always good when the setup is spot on. Delighted you’re happy with it.
If you need anything else, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Not good so far
Not good so far - placed order 26th on 24hr delivery. Nothing delivered as of 30th with no communication ! Really dissappointed with first order.
However, since then I received an apology which I accept fully as was beyond there control. I think a 1 star was little unfair and have calmed down since 😄
March 26, 2026
Reply from Equip2clean
Hi David,
Thanks for your review, and I’m really sorry for the experience you’ve had so far. I’ve checked your order and it was placed as a pre‑order, with stock due in last week. Unfortunately, the shipment was delayed by circumstances outside of our control, which meant we weren’t able to dispatch it on the usual 24‑hour service.
That said, we should have communicated the delay more clearly, and I apologise for the lack of updates — that’s on us.
Your order will be sent out the moment the stock arrives, but if you’d prefer not to wait, just let us know and we’ll arrange a full refund straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Purchased telescopic washing pole to…
Purchased telescopic washing pole to clean my house external window frames, rendered area and roof soffits and fascia’s. If you are someone that enjoys DIY I would recommend this as I was quoted to wash down my house externally £1000!
Purchased this for £300 and use it every spring ,
Found the telescopic pole generally great to use and so handy for high level washing with brush on the end!get a bit of a struggle to use over 6 metres high but so handy for general use. Would recommend!
March 26, 2026
Reply from Equip2clean
Hi Terry,
Thanks so much for the 4‑star review and for sharing your experience. Great to hear the telescopic pole has helped you tackle all those high‑level areas and saved you a small fortune compared to getting the house professionally washed down. That’s exactly what it’s designed for.
They can get a bit more challenging over 6 metres, so it’s good to know it’s still proving really handy for your general use each spring.
If there’s anything we could have done to turn your experience into a 5‑star one, I’d genuinely love to hear it — your feedback helps us keep improving.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The inline filter I brought was a great…
The inline filter I brought was a great price, I live in an area with very hard water and wasn't expecting much. I was shocked at the results I cleaned my glass conservatory roof and all the house windows not a water mark to be seen. I can't express enough how good this product is I've brought another ready for a refill. The windows look professionally cleaned thank you for a game changing product.
March 16, 2026
Reply from Equip2clean
Hi Tom,
Thanks so much for the fantastic 5‑star review. It’s brilliant to hear how well the inline filter has worked for you — especially in a hard‑water area. Getting a conservatory roof and all the windows spotless with no water marks at all is exactly the kind of result we love to hear about.
The fact you were impressed enough to order another one ready for a refill really means a lot. It’s great to know the finish looked professionally done — that’s the difference a good filter can make.
If you ever need any help or advice with the setup or refills, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Kevin,
Thanks for the 5‑star review. Really pleased to hear you found us good value and were happy with the service — that means a lot.
If you ever need anything else, just let me know.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Parts as described first class service…
Parts as described first class service and delivery
March 26, 2026
Reply from Equip2clean
Hi Fraser,
Thanks for the 5‑star review. Great to hear the parts were exactly as described and that you were happy with the service and delivery — really appreciate you taking the time to share that.
If you ever need anything else, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi David,
Thanks for the brilliant 5‑star review. Great to hear the product was just the job and arrived super quickly for you — always nice when everything lands exactly as expected.
If you need anything else at all, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Martin,
Thanks for the lovely 5‑star review. Great to hear your order arrived quickly and that you’re happy with the quality of the products — really appreciate you taking the time to share that 😊
If you ever need anything else, I’m always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Quality, Price, and Delivery
Excellent quality pressure hose for my Nilfisk, better than original obviously. Excellent price too, having shopped around. Delivery was faultless.
March 16, 2026
Reply from Equip2clean
Hi Christopher,
Thanks for the fantastic 5‑star review. Really pleased to hear the pressure hose has been a solid upgrade for your Nilfisk — always great when it outperforms the original. Appreciate you mentioning the price and the faultless delivery too; that means a lot.
If you ever need anything else for your setup, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Super il netoiyage tre proper merci
March 16, 2026
Reply from Equip2clean
Bonjour Marie,
Merci beaucoup pour votre superbe avis 5 étoiles. Ravi d’apprendre que le nettoyage était « très propre » et que tout s’est bien passé pour vous — c’est exactement ce que nous aimons entendre.
Si vous avez besoin d’aide ou de conseils à l’avenir, je suis là pour vous.
Cordialement,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Domenic,
Thanks for the great 5‑star review. Really pleased to hear your order arrived next day and that you’re happy with the quality of the materials — that’s exactly what we aim for.
If you need anything else, I’m always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Easy website to use and to order.
March 25, 2026
Reply from Equip2clean
Hi Barry,
Thanks for the 5‑star review. Really pleased to hear you found the website easy to use and place your order — that’s exactly the experience we aim for.
If you ever need anything else, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Ordered pressure washer and equipment…
Ordered pressure washer and equipment which was very well packed and delivered within a few days. Very impressed with the machinery and excellent value for money. 10/10
March 20, 2026
Unprompted review
Reply from Equip2clean
Hi Stephen,
Thanks for the fantastic 5‑star review. Really pleased to hear everything arrived well packed and within a few days — we put a lot of care into making sure machinery gets to customers safely. Great to know you’re impressed with the washer and equipment, and that you found it excellent value for money. A 10/10 from you means a lot.
If you ever need any help or accessories down the line, I’m here to support.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Personally the worst experience I have…
Personally the worst experience I have had with a company.. I’m sure their products are great but their customer service needs a huge update. I will be pursuing a small claims court against them for failure to issue a refund on an item that was only 2/3 days old and was faulty. my fault Is that I think the machine is far to powerful for my home.. multiple plug sockets it has been plugged into and still continues to immediately blow fuses in the plug so I am unable to use it. This is dangerous and not usable. So I have asked to return it for a refund with the following response “ If the machine does not show the same fault on our end, we will return it back to you.” I have asked if they are refusing to refund me on the item with no response.. I have sent a further 4 emails explaining I would like to return it for a full refund and I am now being completely ignored. A week has now passed with no response which is so unprofessional. If you were to buy from this company and have any problems with your items or wish to return them because they are faulty you will not be successful. I suggest avoiding this company at all costs and buying elsewhere.
March 24, 2026
Unprompted review
Reply from Equip2clean
Hi Ryan,
Thank you for taking the time to leave a review, and I’m genuinely sorry to read how frustrated you’re feeling. This isn’t the experience we want anyone to have.
I can see from your comments that there may be some confusion around the fault, the return process, and the communication you’ve received. I’d really like to look into this properly for you and get it resolved as quickly as possible.
To do that, could you please contact me directly at jon.raven@equipmartuk.co.uk I want to make sure I fully understand what’s happened and personally review the emails you’ve sent so nothing is missed.
We take safety concerns extremely seriously, and if there is a genuine fault, we will of course put that right. I’m sorry if you’ve felt ignored — that’s not how we operate, and I’d like the chance to put this right for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
They cant be bothered to answer the phone.
a review for a product? Not a chance, cos they wont even answer the phone to place the order. I'd been trying for over half an hour.
March 27, 2026
Unprompted review
Reply from Equip2clean
Hi Neil,
Thanks for your review, and I’m sorry you struggled to get through to us. We were attending the Cleaning Expo on the day you called, which meant the phone lines were temporarily unavailable. We did post this on our social channels and sent emails out beforehand, but I appreciate you may not have seen those updates.
That said, we should have communicated this more clearly on the phone system itself, and I apologise for the frustration it caused — especially when you were trying to place an order.
If you still need any help or want to go ahead with your purchase, we’re here and happy to assist.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
superb products and staff
superb products, extremely helpful and friendly staff , I have bought quite a few products from them, all exceptional. thank you
March 24, 2026
Reply from Equip2clean
Hi Alistair,
Thank you for the wonderful 5‑star review. It means a lot to hear you’ve had consistently great experiences with both our products and our team. We really appreciate your continued support and the kind words about the staff — that feedback goes a long way.
Thanks again for choosing us time and time again.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Courier delayed delivery by two days…
Courier delayed delivery by two days without a proper explanation why
March 24, 2026
Reply from Equip2clean
Hi William,
Thanks for your review. I’ve checked your order details, and your parcel was delivered within the exact timeframe of the 48‑hour service you selected at checkout.
Your order was placed after our 12pm cut‑off on the 23rd, dispatched on the 24th, and delivered on the 26th — which is the correct delivery window for that service. There was no courier delay on this shipment.
I understand how frustrating delivery expectations can be, but everything moved exactly as it should have from our side. If you ever need any help choosing a faster service in future, we’re always here to advise.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
If iv ever got a problem or a broken…
If iv ever got a problem or a broken part they send it straight out next day delivery too
March 23, 2026
Reply from Equip2clean
Hi Bradley,
Thanks for the great 5‑star review. Really pleased to hear you’ve always been looked after whenever you’ve had a problem or a broken part. Getting replacements sent straight out next day is exactly the level of service we want you to rely on.
If you ever need anything at all, I’m here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Tyrone,
Thank you for the 5‑star review. I’m pleased to hear your order arrived on time and that you were happy with the delivery service. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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