Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered... See more
Company replied
We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great a... See more
Company replied
I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, whi... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were very helpful
Staff were very helpful, wall mounted drum could do with a locking mechanism.
March 9, 2026
Reply from Equip2clean
Hi Scott,
Thank you for the 5‑star review — really appreciated. Great to hear the team were able to help you out. Your point about the wall‑mounted drum having a locking mechanism is a useful bit of feedback as well, and it’s something we’ll certainly take on board as we continue improving the range.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Service and Delivery from Equip2clean
Ordering on the website was easy and if ordered before 12am on the day which I did, the unit arrived the next day excellent delivery.
March 9, 2026
Reply from Equip2clean
Hi Stephen,
Thank you for the 5‑star review — it’s great to hear. I’m really pleased the ordering process was nice and straightforward for you, and even better that the unit arrived the very next day after ordering before 12. That’s exactly the level of service we aim for.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
easy access for purchase on line.
easy access for purchase on line.
product/material great.
Quick delivery.
overall a great site from purchase to delivery.
March 9, 2026
Reply from Equip2clean
Hi Alan,
Thank you for the 5‑star review — really appreciated. Great to hear the website was easy to use and that you’re happy with the product and materials. It’s also good to know the delivery hit the mark. Always nice to hear when the whole process, from ordering to receiving the item, has been a smooth one.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quick delivery good service 👏👏👏
March 6, 2026
Reply from Equip2clean
Hi Dennis,
Thank you for taking the time to leave such a great review — we really appreciate it. I’m pleased to hear you were happy with both the delivery and the service.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Just not a good experience at all
Just not a good experience at all
Wrong product sent
Item missing from order
Customer service representative who just wouldn’t listen and kept talking over me
Items returned but still got charged for the original post costs
Went direct to Karcher and got what I wanted for a cheaper price
Have just received a phone call in relation to my 1 star review, asking if I would remove it as they stated, they had issued a full refund. I told them the original purchase price I paid and the refund that had been sent, and the reply was “the postage was being refunded separately” 🤔
And yet again he continued to speak over me
Oh well the review is here to stay I’m afraid
Oh my god
After reading the response below firstly you can’t even get my name right
Secondly, I did phone your company in the first place and I actually spoke with John who was the so called company expert told him exactly what I needed and he actually sent me the links to order parts I needed, so in clarification I did not order them from your website but I went on your advice
But best of all the product expert is now Head of customer services
You seriously could not make this up!!
February 23, 2026
Reply from Equip2clean
Hi Scott,
Thank you for taking the time to leave your feedback. I’m genuinely sorry that your experience didn’t meet expectations.
To clarify a few points for anyone reading: the item supplied was the product ordered by the customer without prior consultation. Unfortunately, it later transpired that it was not the correct part required for the machine in question. We’re always happy to advise before purchase to avoid this, and we do recommend checking compatibility in advance where possible.
Regarding the return, the item was accepted back unused and in its original packaging, and a full refund was issued. The original outbound postage was refunded separately, which can sometimes appear as a second transaction depending on the payment provider.
I’m sorry if our communication came across as frustrating at any point — that was certainly not our intention. We always aim to listen carefully and resolve matters fairly and professionally.
We appreciate all feedback, even when it’s critical, as it helps us improve our service going forward.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great products fast delivery
February 26, 2026
Reply from Equip2clean
Hi Phillip,
Thank you for the great feedback — we really appreciate it. I’m pleased to hear you were happy with both the products and the delivery.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Window cleaning pole…
The window cleaning pole is very well made and we are pleased with its design etc.
Our only concern when it arrived was a lack of Workshop,Manual - it would have made self assembly so much easier!
OTHERWISE --- GREAT!
March 5, 2026
Reply from Equip2clean
Hi John,
Thank you for taking the time to leave such a detailed review — I’m really pleased to hear you’re happy with the build quality and design of the pole.
I appreciate your feedback regarding the lack of a workshop manual or assembly guide. That’s a fair point, and we’re actively working on improving the guidance we provide to make self‑assembly as straightforward as possible.
Thanks again for your kind words overall — they’re very much appreciated.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Stephen,
Thank you for taking the time to leave a review — I’m pleased to hear you had a smooth ordering experience and that your item arrived promptly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Joshua,
Thank you for the great feedback — it’s very much appreciated. I’m pleased to hear you were happy with the service.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Well
Well, pleased with everything my pressure washer my baffle tank and my Lance game changer
February 23, 2026
Reply from Equip2clean
Hi Joshua,
Thank you for the fantastic feedback — it’s great to hear you’re pleased with everything, especially the pressure washer, baffle tank, and lance. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Reply from Equip2clean
Hi Tom,
Thank you for the fantastic review — we really appreciate it. I’m delighted to hear you were happy with both the service and our pricing.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quick and easy thank you
March 3, 2026
Reply from Equip2clean
Hi Richie,
Thank you for the great feedback — we really appreciate it. I’m pleased to hear everything was quick and straightforward for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2Clean review
Good points :
Fast delivery
Bad points. :
NO instructions OR guidance notes in items purchased.😡
Misleading leading information on some items advertised on Web site.😡
March 2, 2026
Reply from Equip2clean
Hi Perry,
Thank you for taking the time to leave your feedback and for highlighting both the positives and areas where you feel we could improve.
We’re pleased to hear delivery met expectations. Regarding the points raised, we’re not currently aware of any contact from you about missing instructions or concerns around product information. Many of our items are supplied as manufacturer‑packed components and, where instructions are not included, we’re always happy to provide guidance or clarification directly.
If you’d like to contact me directly, on jon.raven@equipmartuk.co.uk. I’d be more than happy to look into the specific items you purchased and address any concerns around compatibility or product descriptions.
We appreciate your feedback and the opportunity to improve.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Fantastic speedy delivery item as…
Fantastic speedy delivery item as described and a great price look forward to buying from Equip2clean in the near future many thanks
March 2, 2026
Reply from Equip2clean
Hi Dave,
Thank you for the fantastic review — we really appreciate it. I’m pleased to hear you were happy with the delivery speed, product description, and pricing, and we look forward to serving you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Harry,
Thank you for the great review — we really appreciate it. I’m pleased to hear everything went smoothly and that the delivery driver did a great job.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Prompt dispatch and delivery
Prompt dispatch and delivery. Great prices.hopefully products match the quality of service
March 2, 2026
Reply from Equip2clean
Hi Ryan,
Thank you for the great feedback — we really appreciate it. I’m pleased to hear dispatch and delivery were prompt, and we’re confident the products will live up to the same standard of quality and reliability.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Jason,
Thank you for the great review — it’s very much appreciated. I’m pleased to hear you were happy with the service and thank you for the recommendation.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great product and great service 👍🏻🇬🇧
February 25, 2026
Reply from Equip2clean
Hi David,
Thank you very much for the great feedback — it’s really appreciated. We’re glad to hear you’re happy with both the product and the service.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Sander,
Thank you very much for the 5‑star review — we really appreciate you taking the time to share your feedback. It’s great to hear you’re happy with the delivery speed and the quality of the materials.
If you ever need any advice or support in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Small issue with delivery but it was…
Small issue with delivery but it was resolved straight away, great service , thankyou
February 19, 2026
Reply from Equip2clean
Hi Garru,
Thank you very much for the 5‑star review — we really appreciate you taking the time to share your experience. I’m glad we were able to resolve the delivery issue quickly and that you were happy with the service overall.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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