Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is an excellent tool. Forget dangerous ladders. Teamed with the 22ft pole it makes light work of cleaning windows, rendering and even the outside of gutters. Highly recommended. It was delivered... See more
Company replied
We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great a... See more
Company replied
I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, whi... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and great service 👍🏻🇬🇧
February 25, 2026
Reply from Equip2clean
Hi David,
Thank you very much for the great feedback — it’s really appreciated. We’re glad to hear you’re happy with both the product and the service.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Sander,
Thank you very much for the 5‑star review — we really appreciate you taking the time to share your feedback. It’s great to hear you’re happy with the delivery speed and the quality of the materials.
If you ever need any advice or support in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Small issue with delivery but it was…
Small issue with delivery but it was resolved straight away, great service , thankyou
February 19, 2026
Reply from Equip2clean
Hi Garru,
Thank you very much for the 5‑star review — we really appreciate you taking the time to share your experience. I’m glad we were able to resolve the delivery issue quickly and that you were happy with the service overall.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent customer service
Excellent customer service
Products look good quality
Thanks
February 23, 2026
Reply from Equip2clean
Hi Isaac,
Thank you very much for the 5‑star review — it’s great to hear you were happy with both the customer service and the quality of the products.
If you ever need any help, advice, or support in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I bought the high pressure telescopic…
I bought the high pressure telescopic lance and it is an excellent piece of equipment. Delivered within 2 days, what more do you want. Keep it up.
February 25, 2026
Reply from Equip2clean
Hi Adrian,
Thank you very much for the 5‑star review — that’s great to hear. I’m really pleased you’re happy with the high‑pressure telescopic lance and that it arrived quickly and did exactly what you needed.
We really appreciate the support, and if you ever need any advice or assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Lost out on a job due to missing item
Lost out on a job due to missing item, asked for a refund instead and was told it couldn’t be done as the item had been sent…
February 16, 2026
Reply from Equip2clean
Hi Will,
Thank you for taking the time to leave your review. I’m really sorry to hear that this situation resulted in you missing out on a job — I completely understand how frustrating that must have been.
To give some context, your order was picked, packed, and fully prepared in time for next‑day delivery. Unfortunately, on that particular day we experienced a no‑show from FedEx, who are the only courier we’re permitted to use for this shipment due to the cleaning chemical contained within the order. Under normal circumstances we would have switched couriers to avoid delay, but hazardous goods restrictions meant this wasn’t possible.
Once the parcel had entered the FedEx delivery network, we were unable to recall it or issue a refund at that stage. This isn’t a policy we set ourselves — it’s a courier restriction that applies once the consignment is in transit.
That said, I don’t want this to end here or leave you feeling let down. We’d really like the opportunity to make this right and restore your confidence in us. If you’re happy to get in touch with me directly, I’ll review your order personally and see what we can do to help resolve this fairly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Sean,
Thank you very much for the 5‑star review — we really appreciate the feedback. It’s great to hear you were happy with both the product and the delivery.
If you ever need any help or advice in the future, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Item was not wrapped or protected
Item was not wrapped or protected, scratches and marks on it. It looks like it has been used or refurbished. Not happy.
February 23, 2026
Reply from Equip2clean
Hi,
Thank you for taking the time to leave your review. I’m genuinely sorry to hear that the item arrived in a condition you weren’t happy with — that’s certainly not the standard we aim to deliver.
We haven’t had any prior contact from you regarding this order, so unfortunately we weren’t given the opportunity to look into the issue or put things right before this review was posted. All of our items are dispatched as new, and any marks or damage in transit are something we would always want to investigate and resolve quickly.
We’d really appreciate the chance to help and hopefully change your view of us. If you’re able to get in touch directly with your order number and a couple of photos of the item, we can look into what’s happened and discuss the best way to resolve this for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Easy to deal weith and accurate…
Easy to deal weith and accurate information provided.
February 23, 2026
Reply from Equip2clean
Hi Kenny,
Thank you very much for the 5‑star review — it’s great to hear you found us easy to deal with and that the information provided was clear and accurate.
If you ever need any further advice or support, please don’t hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Thank you for the 5‑star review, Brian. We really appreciate your continued support and are pleased to hear you received great service once again. We look forward to helping you again in the future.
Jon Raven
Head of Customer Service
Equip2Clean
Excellent customer service 10000%
We had an amazing experience with Lewis, John and the team. First time buying equipment to set up a business and didn't expect such a high level of customer service. We were provided with great advice and assistance in which equipment was best to use.
The help is really much appreciated, the team go above and beyond even the warehouse staff.
To have an actual personal experience, no robots even down to a video call to help the set up process is greatly appreciated.
We would definitely recommend this company to anyone who is thinking of this line of work.
Very good pricing and the equipment is flawless.
Thanks again equip 2 clean especially Lewis and John for your time and guidance.
February 23, 2026
Unprompted review
Reply from Equip2clean
Response:
Thank you very much for taking the time to leave such a detailed and positive review. We’re delighted to hear that your first experience purchasing equipment to set up your business was such a positive one. Providing honest advice, hands‑on support, and a genuinely personal service is something we take great pride in, so it’s fantastic to see that reflected in your feedback.
Lewis and the wider team will really appreciate your kind words, including the recognition of our warehouse staff. We’re pleased the video call and setup support helped make the process smoother, and we wish you every success with your new venture. Thank you again for choosing Equip2Clean and for your recommendation.
Jon Raven
Head of Customer Service
Equip2Clean
I’ve had the pole
I’ve had the pole, no sign of the brush head or hose yet?
Lewis said it was being delivered separately by 2pm same day…Still waiting
February 20, 2026
Reply from Equip2clean
Hi Timothy,
Thanks for your review, and I’m sorry for the confusion with the delivery.
Both parts of your order were dispatched together, but Parcelforce/Royal Mail have chosen to split the shipment, which is unfortunately outside of our control. I’ve checked the tracking on your behalf and the remaining item is out for delivery today between 12:20 and 5:20, so it should be with you shortly.
If anything hasn’t arrived by the end of the delivery window, please let us know and we’ll chase it straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
5 star top service
February 19, 2026
Reply from Equip2clean
Thank you for your kind feedback, George.
We’re delighted to hear that you were happy with the service and really appreciate you taking the time to leave a 5‑star review. Comments like this mean a great deal to the whole team and reinforce the standards we aim to deliver every day.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Thank you for your excellent feedback, Patrycja.
We’re delighted to hear that you were happy with the service and really appreciate you taking the time to leave a 5‑star review. Comments like this are always encouraging for the team and reinforce the standards we work hard to maintain.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Nothing wrong with the product
Nothing wrong with the product, just the delivery as never posted on time even though I paid extra and rubbish communication
February 9, 2026
Reply from Equip2clean
Hi John,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the product itself, but we’re genuinely sorry that the delivery did not meet expectations, particularly as you paid for an upgraded service. We also accept that our communication should have been clearer during this time.
As a gesture of goodwill, we have refunded the delivery charge in full. While this doesn’t undo the inconvenience caused, we hope it demonstrates that we take your experience seriously and are committed to being fair when things don’t go as planned.
Your comments have been noted and will be used to improve both our dispatch processes and customer communication going forward.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Reply from Equip2clean
Thank you for your feedback, Nigel.
We’re pleased to hear that you were happy with the level of customer service you received, and we really appreciate you taking the time to leave a 5‑star review. Positive comments like this are always encouraging for the team and reinforce the standards we aim to uphold.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Arrived on time works out of the box…
Arrived on time works out of the box heavier than I thought but dos the job well
February 9, 2026
Reply from Equip2clean
Thank you for taking the time to leave your review, Jim.
We’re pleased to hear that your order arrived on time and that the unit worked straight out of the box and is performing well. We also appreciate your honest comment regarding the weight, as this kind of feedback is helpful for other customers when making their decision.
If there’s anything we could have done to make your experience a 5‑star one, we’d genuinely welcome your thoughts. Customer feedback is invaluable in helping us continue to improve both our products and our service.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Amazing Customer Service.
This experience started as a '2 star' but due to their excellent customer service, the problem was resolved same day and new delivery next day. I was very impressed with their rapid response. The items purchase are also amazing, long lance pole is so light and the pressure washing machine is an absolute beast. Definitely will be using them again.
February 18, 2026
Reply from Equip2clean
Hi,
Thank you for taking the time to leave your review. I’m really sorry for the disruption this situation has caused, particularly as you had work booked in and were relying on the equipment arriving ready to use.
We have been in contact regarding this order, but I appreciate that things may still feel unresolved from your side, and that’s not where we want this to be left. The lack of a pre‑delivery call and the concerns around missing parts and condition are not the experience we aim to provide, and I understand why this has been frustrating.
I’d like to make sure this is fully closed off for you and that you’re not left in limbo. If you could get back in touch with me directly, I’ll personally review where things currently stand and work with you to get this resolved as quickly as possible.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk
Reply from Equip2clean
Thank you for your feedback, Jason.
We’re really pleased to hear that you were happy with the service and appreciate you taking the time to leave a 5‑star review. Positive comments like this are always encouraging for the team and reinforce the standards we strive to deliver.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
John was very helpful when I came to…
John was very helpful when I came to the showroom and with follow up emails .
The despatch and delivery was excellent .All good feedback from me .
February 17, 2026
Reply from Equip2clean
Thank you very much for your kind feedback, Chris.
It was a pleasure assisting you during your visit to the showroom, and I’m glad the follow‑up communication, despatch, and delivery all met your expectations. We really appreciate you taking the time to share such positive comments — feedback like this means a great deal to both myself and the wider team.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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