Our experience was nothing short of a nightmare! The process took over 65 days, we almost lost our dream home TWICE! The underwriter fought us every step of the way on the most self explanatory things... See more
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EPM did everything to help us in the beginning. Once they knew they had our business and we were stuck, they started slacking and not telling us they needed things and not telling us what was happenin... See more
Company replied
Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. May... See more
We have been going through this for almost 4 months and paid for 3 extensions and have no clue when we are closing. Our family is being forced to put our stuff in storage and couch surf with 5 small c... See more
Company details
Information provided by various external sources
Equity Prime Mortgage LLC is a national lender whose operations extend to over 45 states. We provide a variety of mortgage products to assist you with finding solutions to all of your needs. Our company has Certified Underwriters on staff which allow for decisions on your application quickly. We maintain a dedicated professional sales and operations staff that insures the closing process is quick and efficient.
Contact info
5 Concourse Parkway, Queen Building, Suite 2250, 30328, Atlanta, GA
- (877) 255-3554
- contact@equityprime.com
- www.equityprime.com
1.3
Bad
130 reviews
Hasn’t replied to negative reviews
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A+++
Mike Carvajal and the team at Equity Prime made buying our home simple and stress free. We will happily recommend them to anyone we know that needs a mortgage.
April 4, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Wonderfull! Thank you for the kind words. We are so glad we were able to help you on your loan journey.
All of the staff at Equity were very …
All of the staff at Equity were very prompt and professional with my every need.
April 4, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Thank you for the kind words. We are so glad we were able to help you on your loan journey!
Before coming to Equityprime
Before coming to Equityprime, I truly thought that purchasing a home was not going to be an option for me. However, when Mrs. Cottman and her team began to process my loan the impossible became possible. I am so elated to Equityprime for their commitment to my case as if I was the only one. You would not be disappointed and everyone that I know that speaks to me on purchasing a home, I will refer to Equityprime.
April 4, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Thank you for the kind words. We are so glad we were able to help you on your loan journey.
Refi like a boss
The whole team was very knowledgeable and helpful. If one person was not available to answer my question, another person stepped in. Overall, a great, comfortable experience.
April 4, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Andrew
Appreciate your positive feedback. We take our client's opinions seriously. We hope we can assist you with your financial needs in the future. Thank you!
Scott Marsh is the way to go!
April 4, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Roberto
Thank you for letting us know you had a positive experience when working with Scott.
Reply from Equity Prime Mortgage LLC
Adam
Wonderful! Thank you for the feedback!
Such a great experience...
Such a great experience.... I just referred my parents who refinanced with Equity Prime. Both smooth transactions.
April 4, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Angela
This is so wonderful to hear. Thank you for trusting us to handle your financial future as well as those close to you. We sincerely appreciate your feedback.
I agree with the above description.
April 4, 2017
Unprompted review
Answered all my questions any time day …
Answered all my questions any time day or night. Great customer service👍
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Tami
We are so glad to hear we were able to exceed your expectations. Thank you for the positive feedback.
great company
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Olga
Thank you for your kind words. We appreciate your positive feedback.
Smooth process
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
James
Appreciate your feedback from our recent services with you.
I had a great experience and the staff …
I had a great experience and the staff who worked on processing my loan were amazing. My family and I moved in our new home because of them!
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Briggitte
Wonderful news! We are so glad you had a successful loan process and you are all set in your new home.
Reply from Equity Prime Mortgage LLC
Felix
Thank you for your positive feedback.
Best in the West !
The Arizona team did the impossible, they got me a loan when everyone said no. The team work is outstanding, everyone kept me informed on what the next step was and who the contact person was going to be.
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Alphonse
Thank you so much for your recent review of our services. So glad to hear you are all set and had a successful loan journey with us. Thank you!
no one profesnal or expert what documents need no communication bitvin employees
No communication bitviin employee they don't know what documents need ask again and again some time same documents
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
We do apologize for any negative experience you have encountered. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. Thank you.
They are amazing!!!!
They are amazing!!!!! I worked with them on the initial purchase of my home as well as my first refinance. The team is very responsive to any questions I had. I appreciate all they did for me!
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Danielle
Thank you for the kind words and positive feedback.
Equityprime made the experience smooth …
Equityprime made the experience smooth and easy. Our mortgage officer, Mike Carvajal, was always available for questions, guidance, and to offer help when needed. His team went above and beyond to make sure our loan went through.
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Joseph
Wonderful news that you had a great experience working with us. We hope we can assist you with any of your loan needs in the future.
I will certainly recommend this company …
I will certainly recommend this company to others. They were very professional and organized, making my home purchase easier.
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Erik
Great news to hear you had a positive experience working with us. Thank you! It was a pleasure.
Great experience and staff was helpful …
Great experience and staff was helpful throughout the process
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Mauro
Thank you for the positive feedback! We are so glad we were able to be part of your loan journey.
Totally organized
Totally organized , reliable & honest . Magic Mike Carvajal is the best.
Shout out to Kristy who kept me on track.
Thanks guys.
April 3, 2017
Unprompted review
Reply from Equity Prime Mortgage LLC
Virginia
Awesome news! Thank you - we are so glad Mike and Kristy were able to exceed your expectations while on your loan journey. All the best!
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