Erentals.co.uk Reviews 

130
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Booking through Erentals was very fast nad easy. I have received all of Essential paperwork in seconds onto my email. Very reliable page and great customer service. Much recommended.

Rated 5 out of 5 stars

Great value for money vehicle. Upgraded our car to a larger SUV when the customer service rep. saw how much luggage we had. The only negative was that although our vehicle came with a spare wheel (the... See more

Rated 2 out of 5 stars

I have never received the voucher for the car hire and when looking at your site to contact you in order to get it I could only find a postal address. which was useless as I was in Greece at the time... See more

Rated 5 out of 5 stars

Booked a car for 28 days from the Bolton branch, very satisfied with everything from start to finish. The customer service was good and the car was almost new so very happy. I've just booked anot... See more

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.4

All reviews

(130)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

Customer service 1A, price best ever. Only thing if you don't know how to get there it might get tricky to find first time.

November 19, 2015
Unprompted review
Rated 4 out of 5 stars

Easy and Straightforward

No problems with the booking. The only issue I have is that when I returned the Car to Firefly they said they did not have time to check it with me but would email me. 3 Days later I have still heard nothing from them.

October 22, 2015
Unprompted review
Rated 4 out of 5 stars

Car hire Majorca

I was surprised how inexpensive the booking was for a week and expected there would be extra charges once I went to pick up the car. I took out the excess insurance with my booking, which seemed less than the hire company were charging. Collecting the car was quite stressful with a number of people around complaining at the charge Goldcar were asking for at the desk for additional insurance and petrol. I just gave them my credit card with a deposit - as Erentals noted. They said the car was immaculate, but we checked it and it was scratched and chipped, so we noted this on the form they gave. On return there was only a quick check and an ok, but I can imagine they would have charged us for damage if we hadn't noted it when we arrived. Worth a quick check!

October 6, 2015
Unprompted review
Rated 5 out of 5 stars

Good speedy service

Look carefully at choice ( green motion at London stansted cost me £12 in buses ) so other hire companies maybe cheaper quicker than the 15 minute bus ride ..also the carpark village at stansted is a free bus service currently.

September 26, 2015
Unprompted review
Rated 5 out of 5 stars

Best price for rentals

For the last 4 years I am using erentals, no other rental company has matched their prices. Add the easy pick up and drop off arrangements and you have a winner.

January 9, 2015
Unprompted review
Rated 3 out of 5 stars

Shame about the drop-off

Everything was fine except that when I dropped off the car there was nobody from Luz Ocean there. Guy from another hire company phoned them and told us just to leave the keys behind the sun visor. Just hoping that I don't find a charge appearing on my credit card for some fictitious damage.

November 21, 2014
Unprompted review
Rated 3 out of 5 stars

booking & pickup ok but drop off difficult.

booking & pick up ok although expected a slightly larger car.Problem at drop off as we arrived at 7.50am & waited as long as possible until 8.20am as had to book in for departure at airport.No rep available asked other reps who advised to leave keys behind visor but we were worried if safe & also rep has a authorised access slip & he had not checked the car.

October 28, 2014
Unprompted review
Rated 5 out of 5 stars

The Fiat 500 L was an impressive car, would consider buying one

Booking the car was quick and easy although my credit card was compromised in doing so, this was a real inconvenience and needed sorting and a new credit card issued. Regarding the car, I could not have wished for a better vehicle the Fiat 500 L, 5 door diesel was a stunning performer, very roomy and comfortable. would consider buying one for myself.

October 10, 2014
Unprompted review
Erentals.co.uk logo

Reply from Erentals.co.uk

Dear Sir

Thank you for taking time to review our company.

We are deeply alarmed to hear that you had problems with your credit card following the use of our site. Erentals.co.uk does not hold any customer payment information at all for any of our customers, this is all passed on securely to our car rental partner Atlas Choice (as per our website terms - http://www.erentals.co.uk/terms/) who are the ones who take the payment using their payment system, PayPoint.

We are clearly not happy with what you have reported and want to do everything possible to ensure that our site is safe and believe we do have everything in place to make this so, however any additional information you can provide us will be of great help. We would ask you to contact our Customer Support Team via the 'Contact Us' link on our website, if you haven't already done so.

Kind regards
Customer Support

Rated 4 out of 5 stars

So Easy!

Web site was simple and uncomlicated. Plenty of options regarding types of vehicles and a host of prices and suppliers to choose from. All communications were clear and accurate. A little slow in responding to emails but fully informative when they did.

September 18, 2014
Unprompted review

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