I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more
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I am happy with the stroller—it has everything I need: a decent canopy, ventilation when reclined (very few models have that), suspension on all four wheels, two handlebar positions, a near-flat... See more
Company replied
My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing i... See more
Company details
Written by the company
Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00
Contact info
Gaußstraße 120, 22765, Hamburg, Germany
- +49 40 4210 65 0
- customersupport@ergobaby.eu
- www.ergobaby.eu
4.2
Great
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from Ergobaby Europe
Thank you! 😊 Your positive feedback means a lot to us ⭐🙌
Order not received
Hello Dear Team,
According to my experience I still have not received your product. It either lost or given to a wrong adress.
March 10, 2026
Reply from Ergobaby Europe
Dear Giorgi,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you are still waiting on your order.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Reply from Ergobaby Europe
That’s wonderful to hear! It’s great that you’re happy with our customer service. 😊
Reply from Ergobaby Europe
We’re so grateful for your kind feedback — it means a lot to us! 😊!
Best sleep bag we have used
Great, comfy and adjustable sleep bag. Easy to put on because of the shoulder straps and two-way zipper in the middle.
February 26, 2026
World-class customer care! Ergobaby HQ is amazing.
I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price drop and a missing promotional item (immediately after purchase).
I reached out to Ergobaby UK directly to share my disappointment, and I am blown away by their response. Their team was incredibly understanding, professional, and went above and beyond to restore my confidence. As a goodwill gesture, they are sending me a complimentary carry bag for my upcoming flight!
It is rare to find a brand that genuinely cares about its loyal fans. Ergobaby has earned my trust for life. If you want high-quality products backed by a team that actually listens, look no further than Ergobaby!
March 5, 2026
Unprompted review
Reply from Ergobaby Europe
Thank you so much for your kind words! 😊 We're absolutely thrilled to hear we could help you find the perfect solution to your situation. Enjoy the product – we hope it brings you tons of joy! 🎉👶
Reliable Customer Service
Bought a few items, delivery a few without any issues. Recommend it.
January 7, 2026
Replacement buckle never arrived
I've ordered a replacement buckle on January 21st.
The predicted delivery time was 5 days. After 11 days, I've checked in with support (tracking never worked), and apparently there was an issue with the order.
The support agent asked me to confirm my address and sent another buckle. After I received the confirmation email, I noticed the address was wrong (immediately after I provided my address to the agent)!
I informed the agent that the address was wrong, and they gave a coupon so I could order another buckle for free. I did that (February 9th).
On February 24th, I still haven't received the buckle. I've reached out to support again, and they gave me another coupon and asked me to order another buckle (again!!!).
I haven't been able to use my Ergobaby for almost 2 months now, which is unacceptable.
February 9, 2026
Reply from Ergobaby Europe
Dear Fabio,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Very fast delivery (to Portugal) and an…
Very fast delivery (to Portugal) and an amazing support system
February 13, 2026
10 out of 10
I absolutely recommend this sleeping bag if your baby does like moving his legs freely. Also, the delivery was super fast. I ordered on Thursday and by Friday I had the product! Thank you!
February 9, 2026
My baby likes it and the shipment was…
My baby likes it and the shipment was really fast.
January 23, 2026
Best purchase ever
Best purchase ever! My baby loves it! She falls asleep there with no issues while I do some chores. At first, she didn’t enjoy it, but after the second time, we never looked back!
January 21, 2026
Easy to order and buy
Easy to order and buy, wished it didn’t have to be signed for as I had to drive to another village to get it. I bought it for my daughter in Sweden as you don’t ship there- please try!
My daughter tried ordering as suggested below but Sweden is not an option for countries and there is no SEK currency. Please explain how to do it.
January 19, 2026
Reply from Ergobaby Europe
Dear Jane,
Thank you for your review!
We’re glad to hear your ordering experience was easy. For future reference, we do offer delivery directly to Sweden through our Swedish website, this should make ordering even more convenient next time!
Thank you for your feedback and we hope to have the opportunity to serve you again in the future.
Best regards,
Your Ergobaby Team
Great products and amazing fast service.
January 19, 2026
Excellent quality, yet again
These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
January 29, 2026
Reply from Ergobaby Europe
Thank you so much! 😊 We're thrilled you love our sleeping bags! ❤️
Super fast delivery!
January 19, 2026
I ordered a product on your website on…
I ordered a product on your website on 9/01/26 and have not received it yet.
January 9, 2026
Reply from Ergobaby Europe
Dear Grażyna,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Thanks for providing spare parts
January 6, 2026
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