I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more
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Review summary
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Reviews shaping this summary
My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing i... See more
Thank you taking the time to explain everything in detail. I truly appreciate your support and care. I feel more confident now and trust that the new frame will finally solve these issues, so we can... See more
I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price d... See more
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Company details
Written by the company
Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00
Contact info
Gaußstraße 120, 22765, Hamburg, Germany
- +49 40 4210 65 0
- customersupport@ergobaby.eu
- www.ergobaby.eu
4.2
Great
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Quick and easy
It was easy to order, delivery was very fast! The prices and colur selection for spare parts was better than with local supplier.
September 8, 2025
Good and fast customer assistance
Good and fast customer assistance, when I had doubts about the product.
Good price and fast delivery.
It wasn’t easy for me to change the buckle, but a tailor did it easily.
Great to be able to just change the broken part.
August 18, 2025
Reply from Ergobaby Europe
Dear Joana,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that your order arrived promptly and that our assistance was swift as well. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
I’m very happy with my Ergo Baby…
I’m very happy with my Ergo Baby carrier – it’s super comfortable, has plenty of space to store all the essentials, feels very safe thanks to the reflective details, and the delivery was really fast!
August 15, 2025
Ergobaby is offering me a Metro 3 Carry…
Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review.
I’m very happy with my new Metro 3 stroller—it looks sleek and feels great to drive. I’m especially looking forward to receiving the Metro 3 Carry Bag so I can easily travel with it. Thanks, Ergobaby!
September 9, 2025
Unprompted review
Thank you …
Thank you taking the time to explain everything in detail. I truly appreciate your support and care. I feel more confident now and trust that the new frame will finally solve these issues, so we can fully enjoy using the stroller again.
August 12, 2025
Quick delivery and great customer service
Quick delivery (much faster than what was written on the website). I also immediately got reply by customer service regarding my question. I’m happy with my purchase and buy from ergobaby again!
August 8, 2025
Reply from Ergobaby Europe
Dear Ivy,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that your order arrived promptly and that our assistance was swift as well. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Great and fast
August 21, 2025
5 star all around
Great costumer service. Fast shipment and delivery. The metro 3 scroller is the best buy I have made in a Long time!
August 15, 2025
Reply from Ergobaby Europe
Dear Thinella,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that your order arrived promptly and that our assistance and our Metro 3 stroller met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Poor website and business practices
The website I used to buy baby carrier is pathetic. The product screen shows OMNI20 discount applies on product but on checkout code is invalid. Same for other coupons price is increased by same amount for what is subtracted as discount keeping total amount same.
Such a shame for a company which boasts best product of 2025 does not have a proper stable website. Products also too shady, for example they have 'Omni Breeze' also they have 'Ergobaby Omni Breeze' this confuses if they are same product or not.
August 26, 2025
Unprompted review
Fast delivery!!!
August 5, 2025
Reply from Ergobaby Europe
Dear Stefania,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Reply from Ergobaby Europe
Dear Henning,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Reply from Ergobaby Europe
Dear Jor,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Reply from Ergobaby Europe
Dear Toni,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Quality Products and good customer experience, fast delivery to Romania
I really loved the kindness of the customer support team and the willing to help with the problems that I had. Very fast delivery to romania. Ordered on Thursday and on Monday I had the packages at the door.
July 18, 2025
Reply from Ergobaby Europe
Dear Sergiu,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
No spare parts available for the metro…
No spare parts available for the metro + since i got it from a retailer, i could have used it longer but now i have to throw it away 🙁
June 10, 2025
Unprompted review
The delivery was super fast and the…
The delivery was super fast and the sleeping bags were exactly as described on the website.
July 2, 2025
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