I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more
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Review summary
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I am happy with the stroller—it has everything I need: a decent canopy, ventilation when reclined (very few models have that), suspension on all four wheels, two handlebar positions, a near-flat... See more
Company replied
My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing i... See more
Company details
Written by the company
Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00
Contact info
Gaußstraße 120, 22765, Hamburg, Germany
- +49 40 4210 65 0
- customersupport@ergobaby.eu
- www.ergobaby.eu
4.2
Great
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Not for every baby
Good quality, but unfortunately, despite trying for several months, our 5 month old baby still doesn't accept it.
Whether your baby likes it or not seems to be a matter of baby preference.
January 19, 2026
Reply from Ergobaby Europe
Dear Customer,
Thank you for taking the time to share your feedback on our baby carrier.
We are sorry to hear that you have experienced some difficulties with our product and that it does not fully meet your expectations.
We truly appreciate your comments and are committed to turning your experience around. We'd like to offer some personalized tips on how to adjust your carrier, help you get the most out of our services and show you the quality we strive for.
We have now contacted you via email to try our best to help you reach a comfortable carrying experience for you and baby both. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
I have not received the item
December 29, 2025
Reply from Ergobaby Europe
Dear Rachel,
Thank you for sharing your experience with us.
We are deeply sorry to hear you didn't receive your order. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Very comfortable and colours are …
Very comfortable and colours are beautiful. Happy with the purchase.
December 18, 2025
Reply from Ergobaby Europe
Thanks for the kind words! We are thrilled to hear you're loving the product. 😊
I ordered the Ergobaby Metro+ stroller
I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the stroller I used for my first, this one is definitely better. It moves smoothly, folds easily, and is very compact.
I especially love that it’s suitable from newborn, as my son is only 3 months old. With the Ergobaby Metro+, I can conveniently carry the stroller in my car trunk without dealing with bulky, heavy strollers that are difficult to assemble just because my baby is still small.
December 8, 2025
Super nice product
Super nice product, this carrier really changed my everyday life, i can do much more things with my baby on and i really feel empowered! Also the extras for teething are a must together, i wish i red it in the reviews to buy it together in the first place. I dont have back pain even though my baby is quite heavy. Thanks ergobaby!
December 1, 2025
Reply from Ergobaby Europe
Hello Magdalena,
Thank you so much for your feedback! We’re delighted to hear that your order arrived quickly, and we’re glad our service met your expectations.
Kind regards,
Your Ergobaby Team
Delivery issues
It has been over 2 weeks since I ordered a footmuff. The DHL delivery agent never tried to contact me, and the package was held for a week at a far off collection point. It is now stuck with Austria Post and not yet delivered. This is very dissatisfactory service.
November 17, 2025
Reply from Ergobaby Europe
Dear Deepthi ,
Thank you for sharing your experience with us. We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. We emailed you—please check your inbox. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Impossible to contact the shop with order and payment problems.
I purchased a baby carrier on Ergobaby’s website, and the payment page kept showing an error. Despite this, I was charged three times and received three packages I never intended to order.
I have tried contacting customer service via phone, email, and the return form, but no one responds. The return form on the website doesn’t work either. This is extremely frustrating and unprofessional. I need the duplicate orders refunded and the return process handled as soon as possible.
Very disappointed with the customer service.
November 28, 2025
Unprompted review
Reply from Ergobaby Europe
Dear Stephania,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
Additionally, we regret that our phone support was not available when you needed it, and that our email responses were not as timely or helpful as they should have been.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby.
We emailed you—please check your inbox.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Fantastic discounts and rapid shipping
I came across a fantastic discount on your website and made an instant purchase, ordered late afternoon on Friday, the item was shipped internationally and arrived on Tuesday morning, like super unexpectedly quickly. Will definitely buy more from you.
October 24, 2025
It looks good
It looks good, but we could’ try how it works. Still waiting for the baby:))
October 6, 2025
Great product and wonderfull customer…
Great product and wonderfull customer service.
October 14, 2025
Worth it
My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing in position is our choice. My back and pelvis bones needed a week to get used to the carrier. Now can’t imagine my life without it :)
September 29, 2025
Super friendly customer Service!
September 29, 2025
keep selloing in europe
October 6, 2025
Good product and good customer service
Good product and good customer service; I noticed too late I could havde applied a 10% discount on first order and they gave this retrospectively. However, cancellation was not an option, but the item was shipped and received incredibly fast.
September 29, 2025
4 months and already has holes.
Shipping was great, fast, good packaging. But I bought the metro buggy, it has cca 4 months now and it has holes. on the back of the seat, the material is light so from frequent use, gradualy it rubbed it open. Also the frame is scratched. I also have joolz and I use them both, I have 2 small kids. As much I dont like the missing foot rest and the space and so on... it is much older but not scratched and material has no holes...it's thicker. But I love what you get for the price,(footrest, nice thick''bedding'' lots of air, I can see the baby while driving, very stable...) it s just the quality.
September 10, 2025
Reply from Ergobaby Europe
Dear Andrea,
Thank you for taking the time to share your feedback on our stroller.
We are sorry to hear that your stroller is showing signs of wear after such a short time. This is not up to our high standards.
We have contacted you via email to investigate on the issue, and direct you to a suitable solution. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Ergobaby is offering me a Metro 3 Carry…
Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review.
I’ve owned around 10 strollers, and the Metro 3 Deluxe is easily the best one so far. It’s sturdy but still lightweight, folds up super easy, and doesn’t take up much space. The ride is smooth, even on rough sidewalks, and my baby is actually comfortable enough to nap in. The quality feels really solid, and I love the sleek look. If I had found this sooner, I wouldn’t have wasted money trying so many others. I really reccomend it, you will not regret buying it.
October 1, 2025
Unprompted review
somehow my baby does not stay more than…
somehow my baby does not stay more than 30 min somehow she shows some kind of discomfort
September 17, 2025
Reply from Ergobaby Europe
Dear Pradyumna,
Thank you for taking the time to share your feedback on our baby carrier.
We are sorry to hear that your baby is showing some signs of discomfort in our carrier.
We truly appreciate your comments and are committed to turning your experience around. We'd like to offer some personalized tips on how to adjust your carrier, help you get the most out of our services and show you the quality we strive for.
We have now contacted you via email to try our best to help you reach a comfortable carrying experience for you and baby both. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
My wife said to write 10/10
My wife said to write 10/10, in this case 5*.
I’m a smart man I listen to my wife.
September 12, 2025
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