Ergobaby Europe Reviews 

227
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and ergonomic design, making them ideal for both parents and babies. Many highlight the strollers as easy to use, compact, and smooth-riding, while carriers are noted for providing great support and comfort. The delivery service is frequently mentioned as incredibly fast and efficient, often arriving sooner than expected. However, some customers also noted issues with customer service, experiencing delays in receiving spare parts or replacements, and sometimes finding the support unhelpful with order discrepancies. There were also concerns about specific products, such as a highchair being too large for infants and a stroller showing premature wear and tear.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many praising products like baby carriers and strollers for their... See more

Order

Users describe ambiguous interactions with order experiences, with many praising the speed and ease of... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers expressing satisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more

Rated 5 out of 5 stars

My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing i... See more

Rated 5 out of 5 stars

Thank you taking the time to explain everything in detail. I truly appreciate your support and care. I feel more confident now and trust that the new frame will finally solve these issues, so we can... See more

Rated 5 out of 5 stars

I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price d... See more

Company replied


Company details

  1. Baby Store

Written by the company

Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00


Contact info

4.2

Great

TrustScore 4 out of 5

227 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(227)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

Terrible service. Received as a gift the carrier but the slider straps started to come away. Agreed to send an opened marketed version provided I cut the label and straps. I wanted to receive the replacement before cutting the straps as I’d be left without a carrier for several days until shipped. Thankfully I didn’t as Charlotte then refused to send because it was a gift not original purchase - terrible

July 11, 2025
Unprompted review
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Lois

Thank you for sharing your experience with us.
We are very sorry to hear that you’ve had a disappointing customer experience. Your feedback is truly important to us, and we’ve contacted you directly to offer our support and assist you further.

Best regards
Your Ergobaby Team

Rated 5 out of 5 stars

A perfect stroller with a cool feature

I am happy with the stroller—it has everything I need: a decent canopy, ventilation when reclined (very few models have that), suspension on all four wheels, two handlebar positions, a near-flat recline, and straps that slide up and down to adjust to any height, with two small buttons to lock them in place. Also a duvet big basket for such a lightweight stroller.

The coolest thing about this stroller is its ability to convert into a newborn nest mode. My daughter is 10 months old, and I still use it in summer by hooking a piece of muslin cloth over the hood and the side panels.

The shipment was also super fast, and the response time is lightning-fast. I totally recommend the service and the products.

May 20, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Olha,

Thank you so much for taking the time to share your experience with our stroller and our customer service!

We're thrilled to hear that the product and our team met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a top-notch experience for you.

We appreciate your recommendation and look forward to serving you again in the future.

Thank you again for your kind words and for choosing Ergobaby!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Good product, fast shipping

The product was shipped the same day, arrived in two days. Support is reaponsive in answering ant questions prior to purchase. The stroller itself is great.

June 2, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Lukas,

Thank you so much for taking the time to share your experience with our services !

We're thrilled to hear that your order arrived promptly and that our team was able to assist you before your purchase. Your satisfaction is our top priority, and we're delighted to have provided a positive and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Customer,

Thank you so much for taking the time to share your experience with our customer service!

We’re so happy to know our customer care team was able to help you quickly and smoothly! We look forward to serving you again in the future.

Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Metro 3 - Best travel stroller

Ergobaby offers me a Metro 3 transport bag in exchange for this review. This stroller has everything I was looking for! Easy one-hand fold, large storage basket, tall seat back height, large canopy, and a smooth ride. I have used it for many walks and it handles uneven cobblestones pretty well. The shipping is fast and customer service is great! I am happy with my purchase!

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quality products and super fast…

Quality products and super fast delivery!
Very happy that they sell spare parts for the Ergobaby. Still using my baby carrier (now with baby no. 3) purchasing it 7 years ago.

May 7, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Angelina,

Thank you so much for taking the time to share your experience!

We’re so pleased to hear that our baby carrier has accompanied each of your children throughout their early years, and that our spare parts have helped you keep it in use for so long. We're dedicated in supporting repairs and helping reduce waste, so it means a lot to know this made a difference for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

High-quality and ergonomic product

High-quality and ergonomic product. Reasonable price and very fast delivery. A friend's family's good experiences with the product confirmed my decision to purchase.

May 2, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Sirkkusisko,

Thank you so much for taking the time to share your experience with us!

We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Great product and great customer experience

Great product and great customer experience. Super efficient.

April 29, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Ritianne,

Thank you so much for taking the time to share your experience with our customer service !

We're thrilled to hear that your order and our customer service met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and efficient experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Extremely fast delivery and great…

Extremely fast delivery and great product!

May 12, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Paula-Klara

Thank you so much for taking the time to share your experience with us!

We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

I got my Ergobaby metro+ stroller and we are HAPPY

I got my Ergobaby metro+ stroller and was very satisfied when traveled with my 4 month son to Spain. This is very high quality stroller which can be easily folded, there is a big net to keep the heat out and the main thing for us was that there is an option to make the stroller into cradle for a baby. Support bar was ordered after one year. Incredible fast delivery. But would be nice to have it as a part of a stroller, not as an extra.

May 9, 2025
Rated 5 out of 5 stars

Great Quality & So Comfortable

We love our Ergobaby Omni Dream! It’s super easy to use and really comfortable to wear. The quality is fantastic — you can tell it’s built to last, with soft, durable fabric that feels great for both baby and parent. It’s incredibly easy to use, even for first-time parents, and the design makes it simple to adjust for a perfect fit. Best of all, our baby calms down and often falls asleep in it — total lifesaver on fussy days! Highly recommend.

April 23, 2025
Rated 5 out of 5 stars

Purchase and delivery are both very good

Purchase and delivery are both very good

April 23, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Nikola,

Thank you so much for taking the time to share your experience with us!

We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Love the Omni Breeze

We’re really enjoying the Omni Breeze carrier. Very easy to use and comfortable for both baby and parent! Glad we also got the cotton teething bib since baby likes to chew on the straps.

April 23, 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery! I was glad that the buckles arrived on time for our trip.

April 22, 2025
Ergobaby Europe logo

Reply from Ergobaby Europe

Dear Lyubov,

Thank you so much for taking the time to share your experience with our fast delivery service!

We're thrilled to hear that your order arrived in time for your trip. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.

We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!

Best regards,
Your Ergobaby Team

Rated 5 out of 5 stars

Good design and quality.

Easy checkout. Fast delivery. Good design and quality of the product. Highly recommend.
The only thing, that needs fixing is description of the product. I purchased a sleep bag. It was not obvious what TOG I was ordering. And I ended up with a wrong product. But I love it anyway. Maybe will order another sleepbag (the right one) later. Also size selection was inaccurate. It stated 18-24 months, but the size actually is 18-36.

April 21, 2025
Rated 5 out of 5 stars

Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review.

I think this is a perfect travel stroller.
The seat has good verticality and extends to a completely horizontal position. Furthermore,
being padded, it is very comfortable.
Large windows help you see your baby at all times and the basket underneath offers plenty of space for your belongings (including a baby
changing bag).
I like possibility to attach Cybex car seat as a
"duo travel system".
The ride is smooth; the only flaw is that the front wheels make noise on the cobblestones.
Definitely recommend.

May 5, 2025
Unprompted review

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