Ergobaby Europe Reviews 

227
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and ergonomic design, making them ideal for both parents and babies. Many highlight the strollers as easy to use, compact, and smooth-riding, while carriers are noted for providing great support and comfort. The delivery service is frequently mentioned as incredibly fast and efficient, often arriving sooner than expected. However, some customers also noted issues with customer service, experiencing delays in receiving spare parts or replacements, and sometimes finding the support unhelpful with order discrepancies. There were also concerns about specific products, such as a highchair being too large for infants and a stroller showing premature wear and tear.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many praising products like baby carriers and strollers for their... See more

Order

Users describe ambiguous interactions with order experiences, with many praising the speed and ease of... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers expressing satisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... See more

Rated 5 out of 5 stars

My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing i... See more

Rated 5 out of 5 stars

Thank you taking the time to explain everything in detail. I truly appreciate your support and care. I feel more confident now and trust that the new frame will finally solve these issues, so we can... See more

Rated 5 out of 5 stars

I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price d... See more

Company replied


Company details

  1. Baby Store

Written by the company

Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00


Contact info

4.2

Great

TrustScore 4 out of 5

227 reviews

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Asks customers to review

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Replied to 78% of negative reviews

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4.2

All reviews

(227)

85 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service

Service was good but I had to contact them and ask for tracking details as these were never sent.

July 18, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Quick delivery. Amazing product!
Best baby carrier out there in my opinion. (Tried a few different brands)

July 2, 2016
Unprompted review
Rated 4 out of 5 stars

Generally very happy

I really like my ergobaby adapt and it is very comfortable to wear. The only disappointing features are that it cannot be used forward facing and that it is a little large for my small frame. It is difficult to get it on tight enough. The straps can crossover to make it tighter but I don't find them comfortable in this position. However, my baby is only 3 months and I think once she grows the sling will be a better fit. Overall I'm very happy with it.

June 21, 2016
Unprompted review
Rated 4 out of 5 stars

improved ergobaby

We tested the ergobaby original and 360, but the adapt is by far the best.
I didn't like having to use a newborn insert and even when our daughter was less than 3 months, I found the original ergobaby uncomfortable for my lower back. The adapt solved both issues. aAlthoughby the time it came on the market., she was already 4 months old so we couldn't test it for it's suitability for a newborn but can see how it would work for small babies. I'm ppleased I don't have to use the cushion from the insert in this transitional period.
I would however be happier if the theeting adapter were included- this would fully justify its name- adapting to ALL the growth stage!

May 19, 2016
Unprompted review
Rated 5 out of 5 stars

like having 4 hands!

I know, it is an expensive one and maybe there could be a greater variety of designs availiable. But I finaly feel like having 4 hands, like goddess Kalli! Ergobaby holds my daughter and two more for all the rest. My (8,5 months) baby loves being there, and she did not feel the same before in wraps, mei tais or ring slings, that we had previously used. Neither did I. Inside or outside the house, we are both so huppy we came to write what we first did when our package arrived: We put music on and danced embraced!

March 9, 2016
Unprompted review
Rated 4 out of 5 stars

4 position carrier

good quality, great product, comfortable, have gone many walks with the baby, if the price was better i would rate it with 5 stars!

February 6, 2016
Unprompted review
Rated 4 out of 5 stars

Easy to place order

I found it really easy to place my order - however I have no yet used the product as still awaiting my baby.
The order came quickly - though it would have been nice to have more information on where my order was up to.

February 5, 2016
Unprompted review
Rated 3 out of 5 stars

Doll carrier

Very nice, very good.

The only minus of the doll carrier is the chest strap - it is in the position that really it is not possible to attach the shoulder straps properly for my kids. It should be possible to slide it to adjust - like in adult model. Otherwise, it really slides down the tiny shoulders of my daughter.

But I really like the carrier and all the other details. It is sweet and lovely :-)

January 5, 2016
Unprompted review
Rated 5 out of 5 stars

Friendly, helpfull and easy

Ergobaby was very helpful in modifying and updating our order when we found we wanted to add a product. We are very pleased with their service and delivery times.

August 21, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent carrier

We have bought new ergobaby 360 carrier and it's awesome. For now we are using only front-inward position, because our girl is only two months old. I'm using it also at home. When she is inconsolable, I just put her inside ... few minutes and she's asleep. I am looking forward to try also other positions, especially front-outward. That is also the reason, we bought that carrier.

August 6, 2015
Unprompted review
Rated 5 out of 5 stars

a very appreciated gift for my friend!

I've bought Ergo Baby for my friends that are waiting for their little angel (Anna Caterina will born next autumn) <3. they love it so much and they already think will be a great help for caring their baby girl! ;-)

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Best purchase ever!!

I actually bought it for my husband so he could help me carry my daughter. It took my a litte to fall in love with it though, because I struggled a little bit with the straples since I found them too big. I have now figured out and I was doing something wrong, now I had worked this out I just simplely LOVE IT!! :) I would recommend this to everyone and I cannot wait for my baby to grow so I can try all the positions!!
I was sceptical about it and didn't buy the all weather cover just in case... It will be my next purchase!! :)
Good quality and great service!!

July 16, 2015
Unprompted review
Rated 1 out of 5 stars

Do NOT buy ergobaby online

The quality of ergobaby is great. However, their customer service is awful!!! I'm so disappointed. They don't return my phone calls (they force you to leave a message instead of talking with a rep) and won't answer my emails. I'm upset because the print on my ergobaby is running. My baby drools and it caused it to run. This only happens with low quality fabric. So, if you order the plain option, then maybe you won't have a problem. The point is, ergobaby's customer service is horrible. They will NOT help you after you buy the product. If you're determined to buy it, buy from a good store like REI, Nordstrom, etc. where they guarantee their products. I sincerely regret doing business with ergobaby and just want to warn people about buying it online, even from their official website. And don't buy prints.

July 13, 2015
Unprompted review
Rated 3 out of 5 stars

Wrong item sent

Real quick, the wrong colour option Ergobaby was sent to me. When I notified customer support their initial response was to ask me to post it back at my own expense, once received a new one would be dispatched. This wasn't acceptable and I suggested two other options:
1. I keep the wrong colour and receive a small refund
2. Ergobaby arrange collection and dispatched correct carrier immediately

To your credit you agreed to both options at my discretion, this was very cool. I wish I could have had the colour carrier we were after, unfortunately we couldn't wait any longer.

Thanks though, the product itself is working out nicely.

July 8, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect!

Quickly delivered, amazing product. My 6 week old daughter loves to sit in her Ergobaby! All in all a great shopping experience!

July 8, 2015
Unprompted review

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